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Account on hold for counterfeit items??
ebay have restricted my account due to their AI finding "counterfeit" items.
The item for sale is genuine and I even provided photo evidence of my purchase invoice to prove it.
Ebay rejected my appeal????
I have had this account for 17 years+ with 100% POSITIVE feedback as a buyer and seller.
Why the hell would I risk that by trying to sell fake stuff???
Any advice as to how I can resolve this before I close my account and move over to another platform??
2 comments
plpmr
Mentor10 months ago"Any advice as to how I can resolve this before I close my account and move over to another platform??"
Adding to the advice already given -
A question that might be asked is - how could a private seller be holding stocks of and selling brand new and genuine items.
A simple way to resolve matters would be to register as a business seller.
tressygirl
Mentor10 months agoAn invoice holds no water with eBay, and this is why.
When I worked for 34 years I travelled to Hong Kong in those years, and they produced ' great ' fakes for every high Brand item you can think of, and an in voice for them too, if you asked, and these from any London store! I'm no implying yours is fake, just that fake invoices exist too !
The only thing unfair is the way that message is written. The claim the item is 'not authentic' is not explaining the true issue here.
High brand items are protected by Vero Regulations and policies. It was the brand owner, not eBay who asked for the removal of your item.
There are so many fakes of high brand items and impossible to check authenticty for online items, even receipts can be faked, I know, my work took me to the Far East for decades , and fake receipts made there, are impossible to tell from the real deal.
You may well see identical items listed, the site is massive over 7 billion + listings on at any one time, so not possible to check every listing, and some slip the net and become listed.
Your item has been reported do not relist it, you would face serious selling restrictions.
You can read about Vero's policies from a link at the bottom of most eBay pages.
@carn-margh-farm