Account banned , eBay holding my money for 11 months now. | Member To Member Support

vivel_18 · 2026-05-22T16:42:25.635000Z

Hello, so I have had to make a new account to get in contact, as the previous banned account won't let me get through to anyone for help anymore. So my eBay account was permanently banned last year in June 2025. And eBay has not yet sent my money.After getting banned, I was still able to contact eBay to ask about having my money released from the account. They made clear that payouts can be held for up to 170-180 days, and I need to simply wait. After a couple of months, when I log in to the account, it basically doesn't let me do anything, including getting in contact with customer support and keeps saying ("Something went wrong. Please try again later").I tried sending emails, but didn't get a reply. I even tried on Twitter, but got a reply which said I need to go through my eBay account for customer support for this matter, which is impossible as it won't let me. And now it is coming up to a whole year since I was banned. I have spoken to my sister today, who is a solicitor, about going down the legal route, to try once more to contact and get it sorted to show I have made a decent effort, and if not, it is a pretty simple matter to take to small claims court. I am seeking some help from eBay here and also advice from others who have had this same issue.

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Account banned , eBay holding my money for 11 months now. | Member To Member Support | eBay UK