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Accidentally close return
I didn’t receive my item and contacted the seller, because it was taken long to arrive I asked the seller to issue me a refund, they responded by saying that they will only issue refund once item is returned, but item has still not arrived. By accident i closed refund request when actually I was wanting to report that I still have not received item. Now I’m am not able to put my request in as showing case closed. I want my money back as no item has been delivered.
1 comment
**peaseblossom**
Mentor9 months agoIf you opened a return you can still open the correct "not received" case. So select "Report an item you didn't receive" on here:
https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&st=3&pos=5&query=Get%20help%20with%20an%20item%20that%20hasn%27t%20arrived&intent=ITEM%20NOT%20RECEIVED&
and escalate it 3 complete working days later to get a full refund.