Abuse of buyer protection policy | Member To Member Support

taffysmum · 2026-03-02T01:31:02.279000Z

A buyer claimed that a dress had a stain on the front and wanted to return it. I assumed that I missed the stain so refunded once it had been returned. I and other members of my family checked the dress and could find no stain. She has been repored to ebay for abusing the buyer protection policy. The dress was previously worn by me, dry cleaned and placed in a suit carrier. When it was listed it was measured all over for the listing, checked for any issues (which I knew there weren't as it had only been worn once). What could I have done to avoid this?

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Abuse of buyer protection policy | Member To Member Support | eBay UK