A product that is starting to gone wrong within the year guarantee | Member To Member Support

mark20974 · 2026-01-03T16:58:20.235000Z

Hello, I purchased a hard driveSeagate SkyHawk Surveillance HDD ST8000VX004 - Hard drive - 8 TBSeagate SkyHawk Surveillance HDD ST8000VX004 - Hard drive - 8 TB Mon, 30 Jun, 14:00Order date:15 Dec, 2024Order number - 03 - 12470 - 02205I have purchased this in good faith the unit that this hard drive was in. I had to send off for testing as there was a problem with my CCTV system. They tested out all the components plus this hard drive now the hard drive has shown up as a fault and it has been reported back to me. I have contacted this seller several times and he has just ghosted my messagesTherefore, I tried to send off the hard drive under warranty to Seagate this was their reply Dear M B Thank you for contacting Seagate support. I am sending you this e-mail to provide you with the warranty details for your drive.Serial Number: WRD0H78MModel Number: ST8000VX004 We sincerely apologize for the issue you are experiencing with your hard drive. Unfortunately, we are unable to provide data recovery services or replacements for this drive, as it is out of reign. Seagate does not support replacements for this product in your region and it should be sold in different reign.please reach out to Ebay for a replacement with a drive that is have a valid warranty in your reign.Regards,Dear M B Thank you for contacting Seagate support. I am sending you this e-mail to provide you with the warranty details for your drive.Kindly note that the available solutions regarding the warranty for this drive. The warranty period is three years and can be adjusted to begin from the date of purchase once you provide the invoice. If you have a valid address in China, you may claim the warranty for this drive there. However, the warranty is not applicable in the UK, as this product should not have been sold in that market. In such circumstances, the drive should be replaced for you.Regards, As you can see and understand that this hard drive was not meant to be sold in this country therefore going against eBay's selling policies it is illegal item and my warranty has been avoided by the sellerAll I want is a full refund for this product. Can anyone help me to get this resolved, please?I have contacted eBay with not much success as the seller is still online and the seller is not responding to me I am completely within my rights to the trade and standards act to ask for a full refund as this item was not meant to be sold within this country also the item was not fit for purpose and has not lasted a reasonable amount of time

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A product that is starting to gone wrong within the year guarantee | Member To Member Support | eBay UK