A buyer has asked me to send by Royal Mail when they have paid for Simpke Delivery and its Evri. Can

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As shown, buyer has bought 4 items, combined delivery and simple delivery is Evri but they have asked me not to use it. Can it be changed, either by them or me?

moloa-48

27 View listings

Posted 2 months ago·Last reply 2 months ago

1 comment

tressygirl

Mentor2 months ago

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It cannot be changed once labels have been triggered.

The only way would be to cancel the orders with the buyer's permission and relisting but first to go to your Site Preferences and remove Evri as a postage option.

This can be done here:

https://www.ebay.co.uk/ship/prf/simpledelivery

For the cancellation select Buyer Requests to cancel this fully refunds the buyer and does not affect your seller performance.

Remind them if you're listing the items separately again, for them to place the items in their basket first and then to go to eBay checkout.

A refund for the unused labels is sent to whoever paid for the SD label:

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

@moloa-48