Improvements to our payment dispute process | June 2023 Seller Update

community-team@ebay · 2023-06-28T12:01:10.792000Z

Dear Sellers, This summer, we’re focusing on providing you with tools and features that’ll make selling on eBay easier and more secure. Improvements to our payment dispute process We’ve improved the process of submitting information when challenging a payment dispute. A payment dispute is when a buyer requests reimbursement for the amount paid for an eBay transaction directly from their payment institution (e.g., bank, credit card company, PayPal etc.). After listening to your feedback, we’ve made some updates to help resolve these scenarios. Find out more Please refer to the link above to view further information on this topic. By doing this, many questions can often be clarified in advance. We would also like to ask you to stay on the topic with the discussion, as we will remove off-topic contributions—according to our community guidelines. Kind Regards, eBay Community Team

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Improvements to our payment dispute process | June 2023 Seller Update | eBay UK