Trying to return a mattress - seller being difficult | Help from the Community

pennypollyronaldo · 2026-06-23T10:56:07.949210Z

I bought a new vac packed mattress, specifically because it had a 30 day return policy in the event it was unsuitable. Unfortunately is is entirely not as described. I have contacted the seller (which is painfully slow as they do not respond to messages, it seems to be one response per day). Initially the offered me a discount, I said no, they upped the discount I said no again. Then they said it is difficult to get a carrier to accept a mattress. I have been pushing back reminding them that they advertised a 30 day return policy. This morning they have emailed me to say I have to roll the mattress and pack securely, then send photos and dimensions and they will "see if they can get a courier". It is a 30 cm thick mattress I am on my own how am I to do this, surely a flat mattress would be much easier to transport. I .just feel the communication is painfully slow and still no resoloution, I seem to be getting nowhere. Any advice is much appreciated.

Discussions

Trying to return a mattress - seller being difficult | Help from the Community | eBay UK