eBay refusing refund on two “Item Not Delivered” cases despite clear GPS/photo evidence and Evri admitting the parcels were misplaced | Help from the Community

900124-uk · 2026-06-30T16:55:19.572378Z

Hi everyone,I’m hoping someone here can offer some advice. I’m a long-term eBay customer of 13 years with a flawless record until the second half of 2025, when problems with the Evri courier began appearing.I currently have two separate issues with items that were never delivered to my address:First item:I have photo evidence with GPS location showing the delivery was made to a completely different address that does not match my door or property.Second item:The photo evidence from Evri shows delivery through a completely different letterbox. The seller had explicitly stated that the item cannot fit through a letterbox. The packaging in the photo is also different, and the seller has confirmed in writing that it is 100% not the item he sent.I forwarded all of the evidence to eBay as part of an “Item Not Delivered” claim, including:Clear photos with GPS dataCommunication with the sellerEmail confirmation from Evri admitting they had misplaced the parcels and promising to resolve the issueDespite this strong evidence, eBay has refused to refund me in both cases. They are simply stating that the items show as “delivered” according to the courier tracking.This is extremely frustrating, especially as a long-standing customer. Has anyone else experienced similar issues with Evri deliveries where eBay sided with the tracking information even when there was clear proof the item wasn’t delivered to the correct address?Any advice on the best next steps would be greatly appreciated.Thank you in advance.

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eBay refusing refund on two “Item Not Delivered” cases despite clear GPS/photo evidence and Evri admitting the parcels were misplaced | Help from the Community | eBay UK