Buyer wants me to cancel order, but then says item posted | Help from the Community

geoffcc · 2026-06-30T17:01:56.349445Z

Bought and paid for an item, then the seller sent a message saying that they could not deliver to my location - this is odd as I live in a suburb of a large city and have had over 2000 deliveries from ebay. All the delivery services deliver to my address. They then said I should cancel my order. I suggested as it was they who were cancelling, they should cancel and trigger an automatic refund. They did not want to do this. Then they said the item had been posted, but untracked. I guess there is no way to avoid just waiting for non-delivery (which I strongly believe they are banking on so as to avoid them cancelling) I know I will eventually get a refund, but is there any reason the seller would be so reluctant to cancel an order and prefer the buyer to cancel?

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Buyer wants me to cancel order, but then says item posted | Help from the Community | eBay UK