Buyer mix up - how do I refund postage? | Help from the Community

tartantigger · 2026-06-24T08:35:56.920329Z

Whilst recently doing multiple listings, somehow 2 of my QR codes got mixed up at my local post office, resulting in packages being sent to the wrong addresses. Whilst one person offered to help me out by forwarding the package to the correct buyer, he is out of pocket twice, once for postage costs in forwarding the item on and secondly as his package appears to have been completely lost. As I consider myself to be an honest Ebay seller of some longstanding, I want to refund him via Paypal, but in order to do so, have to have either his mobile number or his email. Or is there some other way? It is only £24 but I don't want him to be out of pocket for trying to help me sort things out.

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Buyer mix up - how do I refund postage? | Help from the Community | eBay UK