Advice on Import Duty | Help from the Community

ricea_7892 · 2026-06-17T10:19:31.801187Z

Hi,I purchased a watch from the US which unfortunately was faulty & it was duly returned.Initially when purchasing the said watch I had to pay import duty which was something I was aware of.Because the watch was faulty I am trying to reclaim the import charge.I was advised to submit C&E 1179 form to HM Revenue & Customs which I duly did via post,however the form stated it would be dealt with in around 30 days,this was around 4 months ago & I still have not heard anything back from HMRC.I have sent a further email today 17/6/26 to HMRC,could anyone advise as this has been dragging on for sometime ? Regards,Richard.

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