Charity Donation | eBay for Charity

oneblankcard · 2025-12-01T19:09:45.335000Z

Here's a very interesting situation, highlighted by a postage refund today.My items are very low priced although postage is high.Because of the Royal Mail pricing and categories it's quite difficult to get the postage exactly right for all purchase quantities.So today a customer was invoiced above the actual postage cost because of RM pricing for the large letter and weight.Me being me I wanted to reimburse him for the overcharge.I must add that the customer enjoyed a multi purchase d1iscount on the purchase from the charity listing. Donation is 10% of the purchase price. I charge postage separately.I reimbursed the customer 80p postage (stick with me on this one)HOWEVERWhen I looked at the details of the refund, eBay had split the refund equally between the item price and the postage.The upshot of this was that because a refund was given on the item price, the charity donation (which was then based on the new reduced cost of the item) was reduced also.The technical department has been informed. Admittedly I am only talking pennies but across eBay that's £££.So when I refunded postage I expected it to credit the postage!Charity donation was based on the selling price of the items sold, not postage.

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