£800 taken away incorrectly by Paypal Giving | eBay for Charity

raystedecharity · 2025-12-03T12:28:57.302000Z

We operate a Business / Charity account on ebay and have done for many years. In January we had to change our paypal giving account over to a new one as historically it had been set up badly and it was not possible to fix the issue, this was on the advice of paypal giving. We arranged this with ebay and they removed and added the new paypal giving account to our ebay account. For jan-March we started receiving invoices from Paypal giving demanding money for our "contributions" totalling around £800, in the end, with threats of our account being put on hold or worse we were forced to pay even though it was admitted there was something wrong. Roll forward to now and we have been promised by ebay they would resolve it, we're still down £800 and promises to resolve the situation by various ebay reps have been and gone. Does anyone have any advice as to how we can reclaim the money that was lost? It transpired, we should have gone in to each and every currently listed item, edited it, removed the charity link and then gone back in and added it again. This was never explained to us as we were assured nothing was required on our part unfortunately but that's how we fixed it ultimately. Graham

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£800 taken away incorrectly by Paypal Giving | eBay for Charity | eBay UK