Unable to login to my account. it says my username and email is not valid
I got an email from ebay saying the following:
Thank you for submitting your change of email address request. Instructions on completing the change have been sent to your new email address. Once the process is completed, your eBay-related email will no longer be routed to this email address.
If you did not make this change, check with family members and others who may have access to your account first. If you still feel that an unauthorised person has changed your email, get help here:
http://pages.ebay.co.uk/help/confidence/isgw-account-theft-reporting.html
Change of email address request was made from:
IP Address: 2.98.73.189
ISP Host: 2.98.73.189
Thank you,
eBay
I have not requested an email change and when i try and login with both my username and email address it says i do not exist. I have tried to reset my password but it won't let me. How can my email address all of a sudden not exist when ebay are still sending me emails to that address.
I have no option to contact anyone by email about this and I don't see why we should pay stupid prices to call. Can anyone help?
norseway53
·9 years ago@cinderella1935
Click on this link and put "someone is using my account" into the topic bar and follow the instructions precisely. Then alert your bank/Paypal/card company etc.
Once eBay have secured your account, run a full system scan to clear out malware picked up from links iin emails, texts, dodgy sityes or by using an insecure internet connection.
Then beef up your internet security.
Then reset each and every one of your passwords and make them all very difficult to guess.
Keep a watchful eye on all your accounts for the next several months.
al**bear
·9 years agoalso Clear your browsers cache
monacomonacas
·2 years agoyes same and EBAY no help , ebay not save , scrap this ebay no cant recovery nothing