Item lot by courier seller won’t refund or replace | eBay Café

maliveve75 · 2026-01-28T11:11:21.435000Z

So. My item didn’t arrive contacted seller who said courier could not find my address which I find concerning as my house is in the main busy road later seller told me to go to yodel and collect it myself but I’m in a wheel chair later seller said tracking is showing delivery but this was not received or signed for I asked neighbours and nothing was delivered so I requested proof of deliver y and seller sent me a picture of a blue door and said item was left on porch to my surprise my door is black and I dont have pouchso I sent back pics of my door showing full address but seller insisted it was delivered I contacted eBay to step in they refused to look into it instead closed the case saying tracking is showing delivered and they can’t be held responsible to delivery to wrong address how do I deal with this

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Item lot by courier seller won’t refund or replace | eBay Café | eBay UK