and the admin who inboxed me to edit something on here - it was inappropriate to modify anything I say without specifically showing me what. it was then inappropriate to ignore me when I asked what you edited.
sold : £200 phone - funds in 2 days after delivery. As per policy. sold : £115 drone - buyer wanted to collect but accidentally paid in full so its label and tracking or no payment. so we followed the rules, cancelled the sale and relisted with collect only. they paid again came and collect, funds on hold for 15 days. sold : £70 computer part - funds held for week sold : £25 damaged phone for parts - funds held for week
all of this is as per policy. no particular policy and no reason given. ebay staff state they couldnt change it either. so we are being ruled by the unknown eh.
what is it with ebay and writing on these forums and talking to them on the phone, that tells me no one is professionally listening ?
Its 2026 ebay. we aren't stupid. Get a grip and stop relying on ignorance to improve your brand.
seller wants faulty item return processed by sending me an address and telling me to pay for 2nd class postage so its cheap to return. 4 times contacting ebay, twice call disconnects while on hold and they dont call back (because disconnecting the call solves the problem of course) and twice to tell me they need to be given time to send me a prepaid label.
seller has approaching 1/2 million sales so a bit of rule breaking has to be ignored or ebay lose money.
if it was faulty and you opened an item not as described case - the seller has to provide a prepaid method of returning the product. There should be no cost to you.
If they don't, you can ask ebay to step in (and they are right, there is a time frame for this) and you'll get a refund.
bash-755
OP1 week ago · Editedand the admin who inboxed me to edit something on here - it was inappropriate to modify anything I say without specifically showing me what. it was then inappropriate to ignore me when I asked what you edited.
Google this : respect
bash-755
OP1 week agosold : £200 phone - funds in 2 days after delivery. As per policy.
sold : £115 drone - buyer wanted to collect but accidentally paid in full so its label and tracking or no payment. so we followed the rules, cancelled the sale and relisted with collect only. they paid again came and collect, funds on hold for 15 days.
sold : £70 computer part - funds held for week
sold : £25 damaged phone for parts - funds held for week
all of this is as per policy. no particular policy and no reason given. ebay staff state they couldnt change it either. so we are being ruled by the unknown eh.
what is it with ebay and writing on these forums and talking to them on the phone, that tells me no one is professionally listening ?
Its 2026 ebay. we aren't stupid. Get a grip and stop relying on ignorance to improve your brand.
bash-755
OP1 week agoseller wants faulty item return processed by sending me an address and telling me to pay for 2nd class postage so its cheap to return. 4 times contacting ebay, twice call disconnects while on hold and they dont call back (because disconnecting the call solves the problem of course) and twice to tell me they need to be given time to send me a prepaid label.
seller has approaching 1/2 million sales so a bit of rule breaking has to be ignored or ebay lose money.
greed over policy.
jonatjonatjonat
·1 week agoif it was faulty and you opened an item not as described case - the seller has to provide a prepaid method of returning the product. There should be no cost to you.
If they don't, you can ask ebay to step in (and they are right, there is a time frame for this) and you'll get a refund.
bash-755
OP2 weeks ago · EditedeBay is so bad, zero respect for human beings.
pfft