Concierge service was removed without explanation. 26 years eBay business account. Why???
Summary: Several participants express frustration over the removal of the concierge service on an online platform after years of reliance on it. hyelms mentions being removed from the service after 26 years and plans to use other marketplaces instead. stumeister247 and tom1blue also express disappointment with the new automated help service, stating they will reduce their use of the platform. spartan0714 describes a frustrating experience trying to interact with the remaining support services, ultimately deciding to explore alternative platforms due to dissatisfaction.
The concierge service was removed without any explanation. After 26 years of running an eBay business account, they removed me from concierge on September 2nd, and coincidentally, September and October have been my worst months of the year for sales. I want to understand what eBay has done to my business and how I can get things back on track, including restoring the concierge service. Just to clarify, I am working seven days a week on my eBay shop and have two eBay business. I have also spoke on the phone today for 2hrs and I was not told how or why. Bizarre was to tread hard working, honest ebay business sellers.
zechenyo-0
·1 month agoSame here. The CS allowed me to buy really just anything on ebay, but now without that protection I have gotten a lot more careful. It also feels less respect from the company as I was able to resolve many big scams and notify ebay of some massive scam accounts through this service. I totally share the frustration here.
spartan0714
·1 month agoHi fellow dropped Concierge team members, my sentiments are the same and upset equal. Needed to contact Concierge team today and after having been misdirected by the dumb AI managed to speak with call agent who would not admit to the facts that the communication and withdrawal process of Concierge had occurred , would not admit to anything, even when facts were presented.
Totally evasive and I wish I had 1 GBP everytime she said 'I understand'.
As with the reason for my initial attempt to contact to eBay Concierge, in eBay world and understanding, my purchase item 26th August and sent via Royal Mail Tracked 48, is in ebay Simple Delivery understanding and protocol a Tracked 144 before a case can be raised even though simple delivery only cares if I receive the item. Other platforms are now looking more inviting , Vinted, Facebook Market Place, Amazon, Quibly,GoDaddy, Shpock and so on!
After 22 years selling and buying on this platform, worst experience today with the call agent support, I logged two reflective complaints and assurred by the call agent I would receive the complaint References....have not but did receive ' How did we do?' Feedback review so I will copy and paste this Feedback. Very very poor service over all !!
tom1blue
·1 month agoSame here. Ive sold thousands of items and concierge service was a handy / valuable option i only used a few time but nice to know it was there. Im also going to massively cut back on ebay as this could be a sign of worse to come.
stumeister247
·2 months agoEbay new help ‘service’ absolutely useless! I will close down my account. Conciege used to be the reason I trusted ebay, speaking to articulate real people who always sorted out any problems. Now just automated, time wasting claptrap.
hyelms
·2 months agoJust realised i have been removed from concierge service after 26 years !
Chat is hopeless so will have to use marketplace and vinted from now on.
deadbike_123
·4 months agoAs a buyer, I always thought concierge was an excellent service, but seems I have been kicked off too. What a waste of time the normal customer service/chatbot rubbish is, sent round in circles to nowhere. What happenned to concierge? That was the best part of Ebay, always there when you had any issues. Spent thousands over the years, am not wasting my time with the chatbot anymore....
timfairless
·4 months agooff eBay in future.
The automated customer service is useless.
Facebook Marketplace is free, and local. Already sold an item on that
platform.
Bye eBay.
timfairless
·4 months agoSame here, but for a personal account opened in 1999. Cannot access concierge service today. No explanation. No way to contact eBay other than leave a message. What is happening? Has the service been withdrawn? If so, I will stop using eBay as only the concierge service makes dispute resolution possible.
No information anywhere to explain the situation.
style_wise
·11 months agoYou are not the only Seller experiencing this. eBay still refer to Concierge Service as a 'pilot program' that they are 'testing'. Since 2021 they have been making changes to it, such as reducing Feedback Protection and letting Sellers go without notice/reason. There are records of contradictory responses from eBay CS that make the future of this Service unclear.
clement-clarke
·4 months agoHaving been an ebay buyer for 19 years now, it was V disappointing to have lost the concierge service without warning, as it set eBay above the other buyer platforms with the reassurance that someone was on your side and made things happen when problems arose. Incredibly short sighted of their management team, and eBay has now become just one of the rest. I will take my business to Amazon now as there is no advantage in staying with eBay. I think they will regret this nieve decision in years to come.