Absolutely Stumped | eBay Café

phro-6111 · 2024-02-01T05:20:20.173000Z

I am a purchaser from Sydney, Australia, last October I purchased a Tandem X2:Slim Insulin pump as I am a type 1 diabetic. The item had an eBay money back guarantee but the seller had marked the item as non returnable I paid 850 pounds for the item. After much discussion between the manufacturers agents in both the UK & Australia it turns out that the device needed a software update so that it could deal with my systems otherwise it was useless. The UK agent informed me that the seller was not the original purchaser and that the item was probably stolen from the NHS. Also the item is classified as a medical device that should not be sold on eBay (as per their own regulations). I have tried contacting eBay about the problem with no success. They have told me on a number of occasions that they will contact me in next 24-48 hours but they never have. I feel that eBay should honour their money back guarantee as I am now the proud owner of a device the cannot be used. Purchased 25 Sept 2023

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