Sold something that was in perfect condition but buyer miraculously as found damage to it ? | Community Info

baz19650 · 2024-04-22T18:34:44.467000Z

I have been selling on eBay for just over twenty years but I've just discovered a massive flaw in this selling platform? I sold a guitar in perfect order with my listing stating this so the pictures show no damage to the guitar yet when the buyer received the guitar he sends me a picture of the headstock of the guitar with damage to it saying that I didn't mention this in the listing so I want to send it back! The guitar was packaged extremely well with a picture of it arrived at the buyers house with no damage to the packaging whatsoever so it's a complete mystery to me how the top of the guitar would now have damage? It's impossible!! Yet I've now got to accept it back and give a full refund and lose money on a guitar because it's damaged it's absolutely disgusting!! I've had so many great feedbacks saying how pleased they are with the other many guitars I've sold and how well they have been packaged yet eBay are not interested in the seller I've been made to look like I've been dishonest and this hurts me very much I have now lost all trust in this company and would be paranoid in selling anything else because no matter how honest you are as a seller and how well you package something all the buyer has to do is put a mark on it and say I want to return it !!

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Sold something that was in perfect condition but buyer miraculously as found damage to it ? | Community Info | eBay UK