Should I take eBay to the small claims court? | Community Info

olihar_vy6oora · 2025-10-03T14:29:58.133000Z

Long story short, ordered item off eBay. Seller posted item, provided a tracking link. Item is delivered (not to me obviously) - Royal Mail takes a photo of the item as proof of delivery, visible on the photo is the address on the label, which is very clearly not the address I provided at check out. Explained this multiple times to eBay customer service agents on the phone, who agreed the address on the label did not match the address I gave at check out. Ultimately, eBay sided with the seller, telling me tracking shows delivered, ignoring all these prior conversations, notes and pictures I supplied as evidence. I am considering taking eBay to small claims court for i) failure to adhere to its "money back guarantee" and ii) time I have had to spend pursuing a refund for this blatant failure to uphold its own policies (which is still ongoing). Any views on this?

Discussions

Should I take eBay to the small claims court? | Community Info | eBay UK