Sent two parcels overseas and they being sent back to me ? | Community Info

wolfingrave · 2025-01-29T21:56:47.929000Z

I sold two items this month. One was sent to a buyer in Germany and the other was sent to a buyer in Italy. I made sure the declaration form was on both parcels and filled out correctly. It’s been almost 3 weeks and the parcel to Italy is still saying it’s in customs from 15th Jan and not moved for days !! checked tracking on the Germany parcel and apparently it said insufficient documentation and it’s being sent back to me !! I sent both parcels by Royal Mail International Tracked & Signed for and I don’t have a clue why it’s being sent back and I feel the same is happening with the parcel sent to Italy. Customs hasn’t released them to the buyers. I used right declaration like I’ve always used and never had any problems in the past. The buyer is willing to wait a few days. Will I have to refund her or wait until I get the item back to me before refunding her ? I’ve never had this happen with me before in all the time I’ve shipped over seas.

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Sent two parcels overseas and they being sent back to me ? | Community Info | eBay UK