Returns | Community Info

andbeec-0 · 2024-07-03T12:23:16.324000Z

Hi all,I sold a Electrial item less than 2 weeks old on eBay Saturday and once buyer paid I posted item first class signed for Monday which arrived Tuesday to buyer , within less than an hour they said it wasn't working and wanted a return , I explained the item needs charging and tryed to explain how to set up etc but no reply's .All I got was a picture with them pressing power button down. I accepted return but am worried they swapped the item with thier broken item to pull a fast one.I have receipt for said item with serial number etc so I can prove if they've swapped item with thier broken one but unsure what to do when the item arrives back to me . Any advice from the community would be great as I stand to lose £365 to a scam.

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