Item Damaged on transit by Evri - Buyer wants refund | Community Info

mbow7481 · 2025-08-27T17:10:30.595000Z

Can someone help please? I sold an item (a dress) it was sent by Evri. I receive a message from the buyer saying she received a notification from Evri to say that the item was damaged while in transit and is beyond repair contact your seller. She hasn't received the item and is now asking for a refund, which I did. I know I maybe shouldn't have, but thinking afterwards. Why didn't Evri deliver the damage goods anyway? And shouldn't they refund me as well as the buyer? I have lost the money as well as the dress. Any ideas what I should do?

Discussions

Item Damaged on transit by Evri - Buyer wants refund | Community Info | eBay UK