How can I speak to a customer service person

Question

Purchased an iPhone that was  never sent to me. Sellers messages say it’s not sent, tracking shows it’s not sent!! EBay complained to and they have deactivate the sellers account but have not refunded me!!! Disgusting. Now I have waited 4 days ( knowing it wouldn’t arrive) before I could open a not received claim. I now have to wait 4 days for seller to reply ( which they won’t)before eBay will step in !!! ABSOLUTELY UNBELIEVABLE

tressygirl · Accepted Answer

It's not disgusting if eBay have removed the seller  from their site, as a member they must have done some serious misdemeanour with selling regulations,  and so eBay are protecting their members from this bad seller.   You made a purchase and paid during this discovery,  so the normal route to open a case is closed to you,  and you do need to contact eBay Customer Services.  They will either refund you straight away or help open that case for a refund.   I str...