Feedback Removal Refused | Community Info

fuddyfudpucker · 2025-02-26T05:09:37.688000Z

I recently listed some childhood items of particular interest to prospective buyers. I have always sold personal items to UK only, making sure that my preferences are set correctly. When these items went live, I started getting a few messages from eBayers in Asia. I replied politely about no international sales and, to be fair, most accepted that and I heard no more. Then there was the "but I have a UK address" to which I replied "Is it a forwarding freight service?". Again this stopped the conversation for some. However, one interested buyer, after acknowledging using such a service then went and used that company's proxy sales service and bought an item. I messaged the buyer that it was outside of my wishes and the parameters eBay sets out for me to use, and I cancelled the order and then blocked them.Now, a few days later and I have been left neutral feedback from this buyer, but in broken English reads quite negative. I requested to have this feedback removed and got a reply that I had been unsuccessful in doing so. I then spoke to an agent at length to appeal and got a reply back later saying that again the comment would not be removed. My feedback, before then, stood at 100% across the board, a sign that my buyers trust me as a seller.So it would seem that the rules eBay sets out are not actually to be adhered to if you can find a way around them. They said that the buyer paid for their item and as such was entitled to leave feedback. My efforts to explain why it was wrong fell on deaf ears. Anybody out there had something similar happen, how do you appeal an appeal?Thanks

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Feedback Removal Refused | Community Info | eBay UK