False Returns/Refund Claim | Community Info

lounaf_0 · 2025-12-07T09:52:58.174000Z

A buyer messaged me regarding an iPhone I was listing and made me an offer, which I accepted. Prior to despatch, the buyer asked me to disable the Find Me app. This made me a little suspicious until upon receipt of the order, the buyer claimed the parcel was delivered ripped open with the phone missing and sent photos. However, with a bit of detective work, I located the courier's photo of delivery and saw a fully intact parcel on the porch doorstep, nothing like the photos that were sent. The buyer then opened a claim for missing items and via Ebay chat, they closed the case in my favour, as the buyer then admitted he DID receive the phone. That was his first lie.Now add the fact he wanted the Find Me app turned off. Unbelievably, he then opened a return case due to "items missing" which leaves me in a difficult position. However, I did report the buyer no fewer than 3 times which Ebay says they will look into. If I don't respond to the claim by the due date, Ebay steps in. If I do accept the return, I am admitting liability. How do I know the buyer will not return a complertely different phone, broken or damaged in some way?This has happened before and I wonder if any other members have experienced this?I have contacted Ebay again to suggest this is a scam but I do NOT want to refund this person....he's already breached several rules. Ebay automatically accept a buyer's claim, even if bogus.The whole affair is driving me nuts!!Thanks for any advice(or sympathy!).

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False Returns/Refund Claim | Community Info | eBay UK