Buyer not received item | Community Info

sheto_4752 · 2024-07-31T12:49:15.317000Z

Hi, Can anyone advise please?I have been selling for quite a while with no problems whatsoever but an item I sent on 6th July with Royal Mail, with tracking has not been received by the buyer. The tracking says 'running behind, original delivery 8th to 10th July'.The lady is now asking me for a full refund but I feel it is the fault of Royal Mail as I did everything correctly. It was collected by Royal Mail along with another parcel (which has been received by another buyer) on the 6th July. I have been replying to her messages and asked her to check with neighbours and check any outhouses where it may have been left but no luck.Do I have to refund her? I'm trying to sell as short on funds so I have lost out all round if I have to refund as well as losing the item concerned (clothing.)Thank you.

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Buyer not received item | Community Info | eBay UK