Weekly Chat with the eBay Community Team- 31.01.24 @2pm | Chat with the eBay Community Team | eBay UK

Weekly Chat with the eBay Community Team- 31.01.24 @2pm | Chat with the eBay Community Team | eBay UK

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Chat with the eBay Community Team

Weekly Chat with the eBay Community Team- 31.01.24 @2pm

Hi everyone,

Our eBay Community Team is made up of marco@ebay, @dave@ebay@marco@ebay and katie@ebay@katie@ebayBetween us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on, we’ll know the people who will be! Please ask us any questions you may have, and we’ll do all we can to support.

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Many thanks,

Your eBay Community Team

community-team@ebay eBay Staff

eBay Staff

eBay Staff0 View listings

Posted 2 years ago · Edited 2 years ago·Last reply 2 years ago

39 comments

katie@ebay

eBay Staff

2 years ago

Hi all,

Quick reminder that posts here should include questions to the community team, and discussions or conversations outside of Q&A will be removed.

Thanks,

Katie

tressygirl

·2 years ago

oops soz Katie and one minute left to thank you and Marco for the answers today

lep5224

·2 years ago

Hi ,what is the protocol for posting messages betwween buyer and seller ?

I ask only because the seller indicated they would inform me when ready as they were

currently tending sick relative .

Hence my mistaken courtesy in delay .

eBay Customer Services have my consent to peruse messages . Why do they then not do this ?

It is the principle of the matter ...

dave@ebay

eBay Staff

Admin2 years ago

@lep5224 wrote:

Hi ,what is the protocol for posting messages betwween buyer and seller ?

I ask only because the seller indicated they would inform me when ready as they were

currently tending sick relative .

Hence my mistaken courtesy in delay .

eBay Customer Services have my consent to peruse messages . Why do they then not do this ?

It is the principle of the matter ...

Hi @lep5224

Its possible that the messages in a case can be reviewed and taken into consideration by the agent who is handling it.

If its in general messages between a buyer and seller it might not be be possible. It would depend on the circumstances. Without the context of the issue I cant provide you a more specific answer though.

Thanks,

Dave

Anonymous User

·2 years ago

On the subject of wrong addresses, what can I do if I order using checkout to have item sent to a relative in another part of the country, and the seller ignores the 'post to' address and sends it to my registered address? If I receive it here, I then have to pay postage to send it to the address it should have been sent to?

Why do ebay even show the seller the registered address if the buyer has opted for another address at checkout?

marco@ebay

eBay Staff

Admin2 years ago

@Anonymous wrote:

On the subject of wrong addresses, what can I do if I order using checkout to have item sent to a relative in another part of the country, and the seller ignores the 'post to' address and sends it to my registered address? If I receive it here, I then have to pay postage to send it to the address it should have been sent to?

Why do ebay even show the seller the registered address if the buyer has opted for another address at checkout?

Hi @kempseykate, thanks for your question.

Sellers are always required to send the item to a shipping address, nothing else. It is the seller's responsibility to send the item to the shipping address in question, which is the one entered by the buyer. If by accident the buyer enters the wrong address, and then would like to send the item to a different place, it is the buyer responsibility to pay for that shipping as that was their mistake in first place for entering the wrong address. If the seller sends the item to a wrong address, then it would be the seller's responsibility.

Thank you,

Marco

darth_baggins

·2 years ago

Further to the question on personalisation, I've all but given up on it because as the other poster described, some buyers don't give the required information nor do they respond to any messages.

Can eBay not make it so that personalisation is required before placing the order, like on Amazon and Etsy?

katie@ebay

eBay Staff

2 years ago

@darth_baggins wrote:

Further to the question on personalisation, I've all but given up on it because as the other poster described, some buyers don't give the required information nor do they respond to any messages.

Can eBay not make it so that personalisation is required before placing the order, like on Amazon and Etsy?

Thank you for your insight @darth_baggins.

This does sound like it would be a great addition to the site, and I have no information about why it is not currently in place. I will pass on your suggestion.

Thanks,

Katie

ak_craft_crazy

·2 years ago

Hi,

As we sell a majority of personalised items, we often get customers who fail to fill the personalisation part correctly or have missed part of this off. We then have to message them and await for a response before proceeding with their order. Sometimes this can take a few days as they don't respond straight away. However this then causes the item to be sent a few days after it was meant to, not due to us but the buyer. This then goes against our seller rating when the tracking shows late delivery.

Please can we suggest that there is a way for sellers of personalised items to adjust the dispatch time when this occurs to prevent it going against them?

marco@ebay

eBay Staff

Admin2 years ago

@ak_craft_crazy wrote:

Hi,

As we sell a majority of personalised items, we often get customers who fail to fill the personalisation part correctly or have missed part of this off. We then have to message them and await for a response before proceeding with their order. Sometimes this can take a few days as they don't respond straight away. However this then causes the item to be sent a few days after it was meant to, not due to us but the buyer. This then goes against our seller rating when the tracking shows late delivery.

Please can we suggest that there is a way for sellers of personalised items to adjust the dispatch time when this occurs to prevent it going against them?

Hi @ak_craft_crazy, thanks for your post.

Thanks for your suggestion, I will ensure to pass this on, so this can be into consideration for future updates as well.

Thank you,

Marco

russellmattin

·2 years ago

Since sellers stopped being able to leave feedback for buyers the system is worthless as far as we sellers are concerned. Why not introduce a new BUYER RATING based on the number of times they send returns or claim items haven’t arrived or are damaged etc …this way it would identify those who abuse the system and enable us to block them after x number of claims and make the whole ebay platform more honest

dave@ebay

eBay Staff

Admin2 years ago

@russellmattin wrote:

Since sellers stopped being able to leave feedback for buyers the system is worthless as far as we sellers are concerned. Why not introduce a new BUYER RATING based on the number of times they send returns or claim items haven’t arrived or are damaged etc …this way it would identify those who abuse the system and enable us to block them after x number of claims and make the whole ebay platform more honest

Hi @russellmattin

There is no front facing buyer ratings for buyers but we do have an option to report the buyer. Sellers can use this to let us know if there was an issue with the buyer during the transaction. It could be a case that the report doesn't warrant immediate action but, if there are a number of similar reports this could trigger a manual review and there could be more serious action against the account.

Thanks,

Dave

Anonymous User

·2 years ago

A recent addition of the feedback page some of us are seeing is 'verified purchase' as in the screenshot below. Is there any point to this? You can only leave feedback for someone you have been in a transaction with, so all feedbacks are 'verified purchases', surely?

marco@ebay

eBay Staff

Admin2 years ago

@Anonymous wrote:

A recent addition of the feedback page some of us are seeing is 'verified purchase' as in the screenshot below. Is there any point to this? You can only leave feedback for someone you have been in a transaction with, so all feedbacks are 'verified purchases', surely?

Hi @kempseykate, thanks for your question.

Thanks for flagging this with me, I will look into this for you, and update you here once I confirm the verification reason to your feedback.

Thank you,

Marco

marco@ebay

eBay Staff

Admin2 years ago

@Anonymous wrote:

A recent addition of the feedback page some of us are seeing is 'verified purchase' as in the screenshot below. Is there any point to this? You can only leave feedback for someone you have been in a transaction with, so all feedbacks are 'verified purchases', surely?

Hi @kempseykate, just an update on this.

A verified purchase is a review or feedback left by a buyer who purchased the item directly through eBay. This means that the purchase was made using eBay's checkout system, and that eBay has confirmed the transaction as legit.
When a buyer leaves a review or feedback on an item they purchased on eBay, eBay will indicate whether the purchase was verified or not. Verified purchases are typically given more weight in eBay's review and feedback system than non-verified purchases, as they are considered to be more reliable and trustworthy.
The verified purchase status can help to ensure that reviews and feedback are accurate and fair, and can provide valuable information to other buyers who are considering purchasing the same item. It's important for sellers to encourage buyers to leave honest reviews and feedback, as this can have a significant impact on their reputation and future sales on eBay.

Thanks,

Marco

tressygirl

·2 years ago

Good Afternoon Team One and All!

Apologies if this has been asked before but may I ask this.

For a collection item , the buyer pays through eBay checkout say with a card payment and not with cash, comes himself to collect, so presumably an inspection takes place.

They then open a NAD case, who is responsible for the cost of the return of the item, to the seller.

marco@ebay

eBay Staff

Admin2 years ago

@tressygirl wrote:

Good Afternoon Team One and All!

Apologies if this has been asked before but may I ask this.

For a collection item , the buyer pays through eBay checkout say with a card payment and not with cash, comes himself to collect, so presumably an inspection takes place.

They then open a NAD case, who is responsible for the cost of the return of the item, to the seller.

Hi @tressygirl, thanks for your question.

In this scenario, the Money Back Guarantee would work the usual way it works. So, the buyer will have 30 days to file a return, and if it falls under the reason not as described, the seller would need to cover the return expenses.

Thank you,

Marco

tressygirl

·2 years ago

Thank you Marco.

OK, so this is when a buyer pays with a card payment or PayPal, would the seller still be liable for a cash on collection item. Again item fully inspected ( or should have been). NAD opened within 30 days.

Here is the seller liable to accept the return and pay for its return ?

marco@ebay

eBay Staff

Admin2 years ago

@tressygirl wrote:

Thank you Marco.

OK, so this is when a buyer pays with a card payment or PayPal, would the seller still be liable for a cash on collection item. Again item fully inspected ( or should have been). NAD opened within 30 days.

Here is the seller liable to accept the return and pay for its return ?

Thanks for your reply, @tressygirl.

Yes, it would be the same for cash on collection or paying electronically, as the money back guarantee would still work as usual.

Thank you,

Marco

tressygirl

·2 years ago

Thanks Marco , the cash on collection still being open to a successful NAD claim I'm sure will be news to all mentors here.

I can understand PayPal and card buyer protection policies , but we as a team have always said cash on collection following a full inspection a buyer cannot later claim NAD. What if the buyer then drops the item from their vehicle at home damaging it, claiming only the item is damaged when arriving home, but of course it left the seller's home 100% intact. Surely then a claim is invalid.

tommystrezures

·2 years ago

Also @tressygirl and @marco@ebay if that's now the case what then happens if the buyer sends in a third party courier to collect and the item gets damaged are you implying they would be covered by the eBay mbg? As item damaged falls under an inad.

katie@ebay

eBay Staff

2 years ago

@tommystrezures wrote:

Also @tressygirl and @marco@ebay if that's now the case what then happens if the buyer sends in a third party courier to collect and the item gets damaged are you implying they would be covered by the eBay mbg? As item damaged falls under an inad.

Hi @tommystrezures,

A buyer using a third party courier would make them not qualify for eBay Money-Back Guarantee.

Thanks,

Katie

marco@ebay

eBay Staff

Admin2 years ago

@tressygirl wrote:

Thanks Marco , the cash on collection still being open to a successful NAD claim I'm sure will be news to all mentors here.

I can understand PayPal and card buyer protection policies , but we as a team have always said cash on collection following a full inspection a buyer cannot later claim NAD. What if the buyer then drops the item from their vehicle at home damaging it, claiming only the item is damaged when arriving home, but of course it left the seller's home 100% intact. Surely then a claim is invalid.

Thanks for your reply, @tressygirl.

I see where you are coming from, but as advised before, the money back guarantee still works the same as buyers would still have 30 days to file a claim. Online or in-store purchases are covered, as sometimes when we get the item in first place, they work ok. However, it is still possible that they stop working hours or days later, which is why protections are in place for 30 days with our money back guarantee. If damages were caused deliberately, this is something you can escalate with us for review, but please note that since we don't handle the items, we are not able to guarantee you that the case will be resolved in your favor.

Thank you,

Marco

russellmattin

·2 years ago

When listing an item from one of my templates I often need to alter the item category. When I click on it to change it up till about 2 weeks ago it came up with a suggested category based on my item title and this was quick and useful. However recently it doesn’t do this and I have to click through all the relevant options till I find the correct one. Is this an ebay bug or do I need to do something to get the suggested category? I would appreciate your advice

katie@ebay

eBay Staff

2 years ago

@russellmattin wrote:

When listing an item from one of my templates I often need to alter the item category. When I click on it to change it up till about 2 weeks ago it came up with a suggested category based on my item title and this was quick and useful. However recently it doesn’t do this and I have to click through all the relevant options till I find the correct one. Is this an ebay bug or do I need to do something to get the suggested category? I would appreciate your advice

Hi @russellmattin,

Thank you for your questions. This sounds like that change that was made recently. We did receive information that if you go into change category and copy in your title, it will then populate some suggestions for you. Let me know if this is what you were referring to.

Thanks,

Katie

russellmattin

·2 years ago

Hi Katie Ah I see yes that works but not as good as when it was automatic, why are changes always worse than before??? Why was the change made?

katie@ebay

eBay Staff

2 years ago

@russellmattin wrote:

Hi Katie Ah I see yes that works but not as good as when it was automatic, why are changes always worse than before??? Why was the change made?

That's not something I have access to at the moment.

I see what you mean and understand that the original way was fewer steps for you and other users. I will share this feedback.

Thanks,

Katie

ak_craft_crazy

·2 years ago

Hi,

I keep seeing posts on here and in the forums about eBays EDD and how it is not accurate and not showing buyers accurate or realistic delivery time frames. However, each time this is raised with anyone the same answer is given which is “there is nothing wrong with it as it is working as designed”.

There are a few issues with this, the first one being that if this is the design of EDD to show inaccurate delivery timeframes then it is extremely poor designing, and I can’t believe someone has signed off on this. If the delivery company are saying items take 2-3 working days to arrive why would eBay think it is acceptable to design a system to ignore this and say it will arrive in 1-2 working days.

The next issue is the denial of this from staff at eBay, usually when a whole community is saying the same thing that it isn’t working this means it isn’t working. However, no doubt as eBay have spent money, time and resources into the flawed system they do not want to admit it is not working and change it. eBay is community led for improvements to the whole system and actively ask for feedback to improve things but seems to be with the exception of EDD it is dismissed straight away and people raising it as an issue are shot down.

We sell on other sites and advertise the exact same processing time with the same postage selections, and they can get the delivery timeframes correct but it is only eBay that can’t do this and want to show quicker delivery timeframes that are even possible.

Take the example I have attached from December; the item is showing to be dispatched on the 18Th December. I have standard delivery set to 2nd class which is a 2-3 working day service, you even say this on the postage options us sellers must choose from that 2nd class is 2-3 working days.

However, as you can see from the attached image the EDD you have given the buyer is 18th-19th December.

Now bear in mind that December is very busy for Royal Mail who openly say and inform customers items take longer, so why on earth would eBay give the buyer an EDD of the exact same day of dispatch for the 1st date and the next day as the last EDD????

This is literally impossible as you don’t even offer a same day service on your postage options, this is a prime example of it not working and proof that it is not working. How can you say “yeah this is how we designed it” to show unrealistic EDD to customers?? There is no way in a million years Royal Mail would tell eBay “oh yeah that 2nd class item sent on the 18th sent to the other side of the country, yeah we will deliver that the very same day but definitely by the 19th” they just wouldn’t. However you say that you speak to couriers to see how mail is moving which is how EDD works, Really? Clearly not.

There is no other explanation than it is clearly not working and needs to be addressed.

If customers are given more realistic delivery timeframes and items arrive within those timeframes, guess what they come back and buy again from eBay. If they are given quick EDD then yes they may buy once but when they realise items come a day or so after your EDD, but within the timeframe the couriers set, there not going to come back are they? It is simple business in managing expectations. You are not giving buyers realistic expectations and making sellers look bad for doing so.

We would all be happy if you would accept it is not working and say it is being looked at and follow what the couriers are saying and not doing what you want.

There is a popular news story going round at the minute about postmasters raising issues again and again with the post office about the computer system when it was introduced was not working, the post office like eBay kept denying it wasn’t working and said the postmasters were lying. Guess what the postmaster weren’t lying, and the system wasn’t working but the post office wanted to save face. Does this sound familiar????

dave@ebay

eBay Staff

Admin2 years ago

@ak_craft_crazy wrote:

Hi,

I keep seeing posts on here and in the forums about eBays EDD and how it is not accurate and not showing buyers accurate or realistic delivery time frames. However, each time this is raised with anyone the same answer is given which is “there is nothing wrong with it as it is working as designed”.

There are a few issues with this, the first one being that if this is the design of EDD to show inaccurate delivery timeframes then it is extremely poor designing, and I can’t believe someone has signed off on this. If the delivery company are saying items take 2-3 working days to arrive why would eBay think it is acceptable to design a system to ignore this and say it will arrive in 1-2 working days.

The next issue is the denial of this from staff at eBay, usually when a whole community is saying the same thing that it isn’t working this means it isn’t working. However, no doubt as eBay have spent money, time and resources into the flawed system they do not want to admit it is not working and change it. eBay is community led for improvements to the whole system and actively ask for feedback to improve things but seems to be with the exception of EDD it is dismissed straight away and people raising it as an issue are shot down.

We sell on other sites and advertise the exact same processing time with the same postage selections, and they can get the delivery timeframes correct but it is only eBay that can’t do this and want to show quicker delivery timeframes that are even possible.

Take the example I have attached from December; the item is showing to be dispatched on the 18Th December. I have standard delivery set to 2nd class which is a 2-3 working day service, you even say this on the postage options us sellers must choose from that 2nd class is 2-3 working days.

However, as you can see from the attached image the EDD you have given the buyer is 18th-19th December.

Now bear in mind that December is very busy for Royal Mail who openly say and inform customers items take longer, so why on earth would eBay give the buyer an EDD of the exact same day of dispatch for the 1st date and the next day as the last EDD????

This is literally impossible as you don’t even offer a same day service on your postage options, this is a prime example of it not working and proof that it is not working. How can you say “yeah this is how we designed it” to show unrealistic EDD to customers?? There is no way in a million years Royal Mail would tell eBay “oh yeah that 2nd class item sent on the 18th sent to the other side of the country, yeah we will deliver that the very same day but definitely by the 19th” they just wouldn’t. However you say that you speak to couriers to see how mail is moving which is how EDD works, Really? Clearly not.

There is no other explanation than it is clearly not working and needs to be addressed.

If customers are given more realistic delivery timeframes and items arrive within those timeframes, guess what they come back and buy again from eBay. If they are given quick EDD then yes they may buy once but when they realise items come a day or so after your EDD, but within the timeframe the couriers set, there not going to come back are they? It is simple business in managing expectations. You are not giving buyers realistic expectations and making sellers look bad for doing so.

We would all be happy if you would accept it is not working and say it is being looked at and follow what the couriers are saying and not doing what you want.

There is a popular news story going round at the minute about postmasters raising issues again and again with the post office about the computer system when it was introduced was not working, the post office like eBay kept denying it wasn’t working and said the postmasters were lying. Guess what the postmaster weren’t lying, and the system wasn’t working but the post office wanted to save face. Does this sound familiar????

Hi @ak_craft_crazy

We do see a number of threads on how EDDs are calculated. As it stands there are no plans to change how this is done but as always we will continue to send your feedback to the shipping team.

Thanks,

Dave

ak_craft_crazy

·2 years ago

@dave@ebay thank you for your short response, please can you respond to the example i have provided? where the EDD is showing the same day as dispatch. Would you agree this is correct?

dave@ebay

eBay Staff

Admin2 years ago

@ak_craft_crazy wrote:

@dave@ebay thank you for your short response, please can you respond to the example i have provided? where the EDD is showing the same day as dispatch. Would you agree this is correct?

Hi @ak_craft_crazy

I don't know if there was any issues in December, on occasion we have seen discrepancies with the delivery times so I cant give you a definitive answer.

Its worth keeping in mind that the EDD uses account history and delivery times for the buyers location as part of the calculation. For example using longer dispatch times with shorter delivery options or vice versa can affect how the EDD is shown on the account.

Thanks,

Dave

ak_craft_crazy

·2 years ago

@dave@ebay I understand this, however when the processing time is 2 working days the delivery option is 2nd class 2-3 working days (eBay also says this on the delivery options) but yet EDD says same or next day delivery there is clearly an issue right?

This eaxct issue and example i raised in December and was told by Marco EDD was working as expected. Im sure you can appreciate we as sellers feel like were banging our head against a brick wall with so many of us saying it is not working to keep getting the same response. You say it is fed back to the delivery team but there not listening. Its not accurate and is giving false information to buyers its unfair allround.

We are not asking for much just more accurate times i.e. add a day onto the EDD its that simple

boundarycoins

·2 years ago

I have an order where the buyer’s address I was provided with by eBay was a Greater Manchester address but a Cornwall postcode. It is rare for a buyer to get their address so badly wrong like this but it is fairly common to have orders where there is a minor typo postcode error on the buyers profile and they haven’t realised. We have to message the buyer and decide whether to send it to a revised address (and lose our seller protection) or cancel citing problem with buyers address. It is a problem when we have short dispatch times / EDD’s and don’t have much time to wait for a reply. It begs the question how the EDD system can be reliably dynamic when an address doesn’t exist. Can eBay help here by highlighting address errors in users profile settings to them and stop them proceeding at checkout until they at least double check their details? I realise that this could affect some buyers with a valid address not on a database yet, new builds etc, but my Manchester / Cornwall buyer shouldn’t have been able to complete the order at checkout with a totally dud address without at least getting an error message to override?

Regarding cancelled sales, I have noticed (using the app on iOS) that when I leave feedback for a buyer it now continues straight to the next order where feedback hasn’t been left, prompting me to do it. This is a good idea in theory to increase feedback participation but it is picking up orders from non payers where the sale had to be cancelled. I can’t leave anything but positive feedback and don’t want to keep being directed to those as I may end up submitting one in error. Can eBay set those cancelled orders aside from the completed sales feedback reminders feed?

Where a buyer wins an auction and messages the seller to say they aren’t going to pay and want to cancel, do eBay look at those accounts who have a lot of cancelled orders but no unpaid item strikes at some stage and take action? It seems like if the seller doesn’t wait 4 days to give them an unpaid item strike, which isn’t really viable if they they ask us to cancel on day 1 or 2, they can stay under the radar forever and just cherry pick which auction wins they want to pay for with a flawless account and all positive feedback. The requirement for immediate payment setting doesn’t work as the solution for many of us as you know because buyers complain about not being able to use PayPal credit, cashback sites, combined postage and click and collect delivery addresses when we switch that on.

marco@ebay

eBay Staff

Admin2 years ago

@technthread wrote:

I have an order where the buyer’s address I was provided with by eBay was a Greater Manchester address but a Cornwall postcode. It is rare for a buyer to get their address so badly wrong like this but it is fairly common to have orders where there is a minor typo postcode error on the buyers profile and they haven’t realised. We have to message the buyer and decide whether to send it to a revised address (and lose our seller protection) or cancel citing problem with buyers address. It is a problem when we have short dispatch times / EDD’s and don’t have much time to wait for a reply. It begs the question how the EDD system can be reliably dynamic when an address doesn’t exist. Can eBay help here by highlighting address errors in users profile settings to them and stop them proceeding at checkout until they at least double check their details? I realise that this could affect some buyers with a valid address not on a database yet, new builds etc, but my Manchester / Cornwall buyer shouldn’t have been able to complete the order at checkout with a totally dud address without at least getting an error message to override?

Regarding cancelled sales, I have noticed (using the app on iOS) that when I leave feedback for a buyer it now continues straight to the next order where feedback hasn’t been left, prompting me to do it. This is a good idea in theory to increase feedback participation but it is picking up orders from non payers where the sale had to be cancelled. I can’t leave anything but positive feedback and don’t want to keep being directed to those as I may end up submitting one in error. Can eBay set those cancelled orders aside from the completed sales feedback reminders feed?

Where a buyer wins an auction and messages the seller to say they aren’t going to pay and want to cancel, do eBay look at those accounts who have a lot of cancelled orders but no unpaid item strikes at some stage and take action? It seems like if the seller doesn’t wait 4 days to give them an unpaid item strike, which isn’t really viable if they they ask us to cancel on day 1 or 2, they can stay under the radar forever and just cherry pick which auction wins they want to pay for with a flawless account and all positive feedback. The requirement for immediate payment setting doesn’t work as the solution for many of us as you know because buyers complain about not being able to use PayPal credit, cashback sites, combined postage and click and collect delivery addresses when we switch that on.

Hi @technthread, thanks for your post.

Regarding the address, if the address is wrong, you can cancel under the reason "a proble with the buyer's address" and your account won't be impacted. You can ship the item to a revised address, but please note that if you ship an item to an address that was not provided in the transaction details, you won't be protected as a seller, so we wouldn't recommend doing this.

In terms of feedback, we always encourage everyone to leave feedback. However, feedback is always optional, so you can skip certain transactions if they were cancelled, but we will pass on this, so it can be taken into consideration for future updates.

Yes, all accounts that do not pay are reviewed. Now, if they ask you to cancel for any reason, and you accept, that wouldn't impact the buyer's account. It is optional for the seller to accept the cancellation request or not, if you don't accept to cancel an order and then cancel under the reason un paid, they will get an unpaid strike.

Thank you,

Marco

boundarycoins

·2 years ago

Thanks for your reply Marco.

Thinking of private sellers especially who will just take an address on face value, write it out on their parcel and put a stamp on, it is asking for a lost or delayed parcel. With my buyer, I still can't fathom what they have done as the Manchester part of the address doesn't seem to exist as a street anyway and they still aren't replying.

It would be good if eBay could automatically recognise an address as invalid when they add it to their profile, it will reduce the number of cancelled or refunded sales which is beneficial for eBay as well as users. Thanks

carbtec

·2 years ago

Hello. In what circumstances can I expect a response from the Vero team?

I have emailed a Notice of Copyright Infringement to vero@ebay.com but received no communication or response whatsoever. I have a very important (to me) issue to be dealt with.

dave@ebay

eBay Staff

Admin2 years ago

@carbtec wrote:

Hello. In what circumstances can I expect a response from the Vero team?

I have emailed a Notice of Copyright Infringement to vero@ebay.com but received no communication or response whatsoever. I have a very important (to me) issue to be dealt with.

Hi @carbtec

They usually reply in 24 to 48hrs depending on the volume to their queue. When did you send in the notice?

Thanks,

Dave

carbtec

·2 years ago

24hrs, not panicking yet but this is a first NoCI test of trying to solve a problem I have. I have 16 more which are connected but it's pointless raising them if they will just be ignored.

dave@ebay

eBay Staff

Admin2 years ago

@carbtec wrote:

24hrs, not panicking yet but this is a first NoCI test of trying to solve a problem I have. I have 16 more which are connected but it's pointless raising them if they will just be ignored.

Hi @carbtec

They will definitely come back to you but if you don't hear from them within the next 24hrs tag me in a post and I'll reach out to them for an update.

Thanks,

Dave