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Weekly Chat with the eBay Community Team- 26.03.25 @2pm
Hi everybody!
The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.
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Our eBay Community Team is made up of @kat@ebay , @dave@ebay and @marco@ebay . Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. We understand that certain topics, such as concerns about businesses possibly using private accounts, can be frustrating and important to you. Please refrain from asking the same question repeatedly in our weekly live chats. We assure you that we carefully review all posts in the forum and ensure that your concerns are communicated to the relevant teams for appropriate action.
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Many thanks,
Your eBay Community Team
jimthing
·1 year agoYes, good point! For example, I sold a mobile phone a few months ago for ~£1500, but couldn't select a higher insurance tier on the label buying page on Ebay. In the end, I was forced to use the RM site instead to get the £2500 tier of cover.
A strange omission on the label buying page, when Ebay can clearly see the final price is WAY above the insurance level they offer you?
marco@ebay
Hi @moldosgifts, @cobwebcottage, @bojangled
I've just got an update on this, and because the official website from the UK government uses the wording "side-hustlers", we've used the same wording in order to describe it as accurate as possible. We will still considering your feedback, but this is how the UK government originally worded it. You can see it here, in case you would like to take a further look.
Thank you,
Marco
moldosgifts
·1 year agoYes I've also complained about the wording there , Hustle indicates something seedy, underhand, dodgy.
Is this the image Ebay and HMRC want to portray, i guess not. anyway I've had my say no need to reply.
bojangled
·1 year ago@marco@ebay that’s fair enough, and I have heard the advert.
But from eBay’s standpoint my last sentence stands as you know I bang on about incorrectly registered sellers every week and the lack of action.
Jo
cobwebcottage
·1 year agoPoor choice of word.
I would put my trust in the Cambridge Dictionary before the government Marco.
pozroz
·1 year agoPostage:
On normal (non-Simplified) postage, two issues:
1. Shipping labels:
When selecting collection (i.e. postal worker collection from seller), seller's are not able to have them bring the postage label, so we have to print it out ourselves ("Printable label" is the only option). But if we use Royal Mail & Evri's own website they do have the option to bring the label. Why the needless difference?
2. Insurance:
If we're sending an item using Royal Mail Special Delivery, why are we only offered the basic "up to £750" insurance option, when RM offer two higher tiers. If the item being shipped sold for say £2000, we are not being offered the higher tiers (£1000 then £2500). Why?
kat@ebay
Hi @pozroz ,
Thanks for the feedback on the postage.
While eBay does its best to offer the same services as the courier sites the integration can be limited due to its own policies and agreements in place. For the shipping labels having them being brought by the couriers is a good option for those that require it so I will share this suggestion with our shipping team.
Currently the insurance option being offered is the basic up to £750 as that is the max option that Ebay can offer for now. You can purchase this option on the courier site if you wish and can add the tracking to the order on eBay.
Thank you,
Kat
cobwebcottage
·1 year agoHello all,
I found out that Parcelforce ( who I use) can provide an age verification delivery service. I tried to amend a listing which had been hidden but it would not accept it.
At the moment, only UPS are accepted by Ebay. Will other couriers be added?
I have quite a few canteens of cutlery which I now cannot list.
kat@ebay
Hi @cobwebcottage ,
Thank you for this detail. As this policy has recently been expanded there will be future enhancements. I will share this feedback regarding parcelforce as an age verification option with our policy team.
Thank you,
Kat
moldosgifts
·1 year agoCan i ask why ebay chose to announce this
Supporting side-hustlers: HMRC to raise threshold for self-assessment to £3,000
This hasn't come in yet but has caused much confusion on the boards, this may never come in. Certainly could be years away.
Poor timing in my view and why call it a side-hustle have they read what a hustle actually is.
It too American for the UK market.
marco@ebay
Hi @moldosgifts, thanks for your post.
This is just an FYI really, while we know this hasn't came in yet, it is good for users to be aware, so they are not caught out of guard. Once this actually goes live, we will probably put up another post to confirm.
Thank you,
Marco
moldosgifts
·1 year agoI appreciate that but until its close possibly by 2029 isn't close, and like i said my not come in at all.
Try 6 months away once you get a date it is actually coming in. Also make it clearer what the trading allowance is would be a good idea.
We all like a heads up when it something we need to thinking about 2029 isn't even close.
Thanks for you reply
marco@ebay
Thanks for your reply, @moldosgifts.
Absolutely understandable, we will be passing on the feedback, so thanks for sharing your input with us. As usual, anything else, please let us know.
Thank you,
Marco
bojangled
·1 year ago@marco@ebay
Can I just question the wording of that announcement too, a “side hustle” is an American term, the announcement pertains to a UK HMRC policy.
American tax laws and UK tax laws as we all know are very different.
Given the current HMRC and NI implementation on platforms, and the fact the chancellor has just announced the tax evaders are in the government sights shouldn’t the authors of these FYI announcements choose the words that are better suited to the country they are intended for?
Encouraging “side hustlers” who then eBay let trade on the site, avoiding eBay fees selling, thousands of brand new items denying buyers their legal rights and doing nothing about it isn’t good for anyone.
Jo
marco@ebay
Hi @bojangled, thanks for your reply on this.
I can definitely see where you are coming from, so I will add your input to the feedback taken from the previous reply. Again, thanks for letting us know about this.
Thank you,
Marco
cobwebcottage
·1 year agoHi Marco,
Sorry to jump in on the post but when you are reporting back, it may be good to give the English definition of a hustle. Taken from the Cambridge Dictionary:
marco@ebay
Thanks for your reply, @cobwebcottage.
Yes, absolutely understandable. I will add that to the feedback/report in question, so this can be taken into consideration as well. Just to clarify, we wouldn't mean the last one clearly, but I see where you're coming from, so thanks for that.
Marco
jimthing
·1 year agoWhat's going on with the Watch List functions...
1. The top banner has been removed on item pages, so now you have this 'heart' symbol, that fails to tell you on which list the item is saved to.
2. Now on an item page, you cannot add the item directly to one of your separate custom lists, as the drop-menu has now been removed.
3. Instead you have to add the item to the master Watch List; then open the master WL to move the item to one of your separate custom lists. BUT a bug exists because... when you delete it from the master WL, and it also gets deleted from the separate custom list it was added to as well?
kat@ebay
Hi @jimthing ,
These are design changes to the functions of the watch list. I will feedback your 3 points to the relevant development team for future enhancements.
Thank you,
Kat
pozroz
·1 year agore. "...you delete it from the master WL, and it also gets deleted from the separate list it was added to as well?"
Surely it shouldn't be happening. So is this a bug?
kat@ebay
Hi @pozroz,
I will follow up to have that part checked to see if this is part of the design aspect or a technical issue.
Thank you,
Kat
custom-giftsuk
·1 year agoThank you for that Dave - but what if that has already been done and it came back as no breach of eBay rules? Can I, as a seller just put a UK address - the same address as the business, in as the responsible EU person, which by very definition is outwith the UK?
dave@ebay
@custom-giftsuk
Unfortunately, we can't give you any advice on who to use as the responsible person for listings as this is not something that we deal with here.
You can find more guidance on responsible parties here.
Thanks,
Dave
custom-giftsuk
·1 year agoI asked a few weeks ago in regards GSPR and was told that eBay would be looking into dealing with sellers who continue to sell to the EU/Northern Ireland whilst having no details in regards information like responsible EU representative etc but it may take time as it’s happening in the background. What should we, as sellers do, in regards other sellers who are not only not filling in those details and continue to sell to the EU/NI but are filling in false information stating that their responsible EU representative is actually in the UK, not Northern Ireland, and that it is exactly the same as their registered address in the UK?
dave@ebay
Hi @custom-giftsuk,
There isn't a direct flow for reporting that specific issue. You can report the seller here using the Other option. You can then enter your concerns in the text box and it will be passed internally to the relevant team for review.
Thanks,
Dave