💬 Weekly Chat with the eBay Community Team- 19.07.23 @2pm | Chat with the eBay Community Team | eBay UK

💬 Weekly Chat with the eBay Community Team- 19.07.23 @2pm | Chat with the eBay Community Team | eBay UK

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Chat with the eBay Community Team

💬 Weekly Chat with the eBay Community Team- 19.07.23 @2pm

Hi everybody!

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.

Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!

Our eBay Community Team is made up of @marco@ebay , @dave@ebay , and @katie@ebay . Between us, we have knowledge in Buying, Selling, ProTrader, Fulfilment, Parts & Accessories, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support.

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order, and will quote the original question in each answer.

Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards.

If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat!

Many thanks,

Your eBay Community Team

community-team@ebay eBay Staff

eBay Staff

eBay Staff0 View listings

Posted 3 years ago · Edited 3 years ago·Last reply 3 years ago

73 comments

messier44000

·3 years ago

Any plans to introduce a 👎 / not helpful icon to replies.

This is a genuine question, as we can do this on your you-tube channel

and numerous other chat forums.

marco@ebay

eBay Staff

Admin3 years ago

@messier44000 wrote:

Any plans to introduce a 👎 / not helpful icon to replies.

This is a genuine question, as we can do this on your you-tube channel

and numerous other chat forums.

Hi @messier44000, thanks for your message.

No, this is something we are not planning to do, as we want to keep our community with a positive enviroment.

Thank you,

Marco

hollybee4ever

·3 years ago

The selling page format has changed to a simplified but abysmal app style layout. When going to the bottom of the page it says mobile/classic view. When clicking classic view it takes you to the homepage but when clicking the selling link again it's the mobile page once again.

katie@ebay

eBay Staff

3 years ago

@hollybee4ever wrote:

The selling page format has changed to a simplified but abysmal app style layout. When going to the bottom of the page it says mobile/classic view. When clicking classic view it takes you to the homepage but when clicking the selling link again it's the mobile page once again.

Hi @hollybee4ever,

If you are using a mobile device it is more aimed towards buying. There will be limited access to selling tools in the app which can be the easiest on a phone.

Depending on your browser it may refresh back to the mobile version when a link is selected. This is not something our site is influencing.

Thanks,

Katie

hatsford

·3 years ago

I ask this every few months but nothing ever changes.

so, with no expectations, is there chance someone can fix some of the broken issues in the dispatch/tracking.

It would be really nice to add a tracking number and it stay added, and not get an error page .

It would also be helpful it orders which were marked as dispatched, didn't either stay in the awaiting dispatch, or randomly re-appear in them a few days later.

It takes almost as long to 'tell' ebay that the order has been sent, then it does to physically pack and send it.

Worse offenders are where one customer has bought a few different items

marco@ebay

eBay Staff

Admin3 years ago

@hatsford wrote:

I ask this every few months but nothing ever changes.

so, with no expectations, is there chance someone can fix some of the broken issues in the dispatch/tracking.

It would be really nice to add a tracking number and it stay added, and not get an error page .

It would also be helpful it orders which were marked as dispatched, didn't either stay in the awaiting dispatch, or randomly re-appear in them a few days later.

It takes almost as long to 'tell' ebay that the order has been sent, then it does to physically pack and send it.

Worse offenders are where one customer has bought a few different items

Hi @hatsford, thanks for your message.

This sounds like some technical issues we experienced before, and they are now resolved. However, if you are still experiencing this issues, please feel free to open a thread on this on the Postage board, and you can tag me if you wish, so I can look into it for you.

Thank you,

Marco

keelinge

·3 years ago

Could the multivariation listing fuction be changed or at least the search parameters as it is incredibly frustrating as a buyer to see the 99p item is a sample or something else completely irrelevant in order for sellers to manipulate a search. Ie is you are searching for packaging materials, you have to go into all the pages to select the option you want to even begin to start comparing prices.

katie@ebay

eBay Staff

3 years ago

@keelinge wrote:

Could the multivariation listing fuction be changed or at least the search parameters as it is incredibly frustrating as a buyer to see the 99p item is a sample or something else completely irrelevant in order for sellers to manipulate a search. Ie is you are searching for packaging materials, you have to go into all the pages to select the option you want to even begin to start comparing prices.

Hi @keelinge,

This would be against policy and we would ask that you report these listings for being a "choice listing".

Our teams will review and take any needed action.

Thanks,

Katie

keelinge

·3 years ago

Would there be a way of showing the amount a seller would recieve when they sell an item? at the bottom of the page when they list. It would be useful for a number of sellers in the community that are shocked by the fees they receive at the end. It could have a section with 'you will save x when using the 80% off promotion' for example for private sellers.

katie@ebay

eBay Staff

3 years ago

@keelinge wrote:

Would there be a way of showing the amount a seller would recieve when they sell an item? at the bottom of the page when they list. It would be useful for a number of sellers in the community that are shocked by the fees they receive at the end. It could have a section with 'you will save x when using the 80% off promotion' for example for private sellers.

Hi @keelinge,

This is a great idea and I'll take note of it. Listing fees are shared when listing and there will be information available to sellers about the fees per category. As it is a site with loads of options, offers, bids etc this number can vary and can be flexible.

Thanks,

Katie

pg_kicks

·3 years ago

Could you please give feedback to the team who are in charge of the now updated AI help bot, it is terrible, when you want to contact Authentication Guarantee scheme because they never actually refund a customer it asks for the order number which you give from an option of all the items I have sold, then says sorry we cant find that purchase. Shock because its not a purchase on my account as I'm the seller and the bot brought up all my sales. You are then stuck in a loop with a bot created by somebody who hasnt a clue on eBay, so you just have to keep repeating speak to agent until it finally caves.

dave@ebay

eBay Staff

Admin3 years ago

@pg_kicks wrote:

Could you please give feedback to the team who are in charge of the now updated AI help bot, it is terrible, when you want to contact Authentication Guarantee scheme because they never actually refund a customer it asks for the order number which you give from an option of all the items I have sold, then says sorry we cant find that purchase. Shock because its not a purchase on my account as I'm the seller and the bot brought up all my sales. You are then stuck in a loop with a bot created by somebody who hasnt a clue on eBay, so you just have to keep repeating speak to agent until it finally caves.

Hi @pg_kicks

Thanks for the feedback, I'll forward it to be reviewed.

In the mean time if your issue hasn't been resolved I can reach out to the guys on the Authentication Team for you. PM me the order number and with a quick note on what happened and I'll forward it to the guys.

Thanks,

Dave

lord_and_lady_m

·3 years ago

There is constantly private sellers selling on ebay, when they should be registered as a business. It's been brought up so many time.

How is it fair the private sellers can have special offers on fees etc when businesses cannot?

Businesses cannot compete with private sellers fairly in these instances.

marco@ebay

eBay Staff

Admin3 years ago

@lord_and_lady_m wrote:

There is constantly private sellers selling on ebay, when they should be registered as a business. It's been brought up so many time.

How is it fair the private sellers can have special offers on fees etc when businesses cannot?

Businesses cannot compete with private sellers fairly in these instances.

Thanks for your question, @lord_and_lady_m.

We perform reviews to make sure that no business sellers are trading as private sellers, so we are constantly reviewing this to make sure all sellers are in compliance. If you see a business trading as a private seller, feel free to report it to us, and we will be happy to review.

Thank you,

Marco

pg_kicks

·3 years ago

Reporting it doesnt work, I have reported hundreds of listings, all still there, if you like I can send you a dm with a list of accounts? More than happy to do so if you will personally take care of the situation.

keelinge

·3 years ago

Could a function be added so that sellers can see the number of images on listings from the active seller page, rather than having to go into each individually?

marco@ebay

eBay Staff

Admin3 years ago

@keelinge wrote:

Could a function be added so that sellers can see the number of images on listings from the active seller page, rather than having to go into each individually?

Thanks for the question, @keelinge.

If you go to your seller hub, and click on the "Performance" tab, there you will find the "Listing Quality Report", with this tool, you can perform this action you are looking to do.

Thank you,

Marco

lord_and_lady_m

·3 years ago

I was given a turn on selling last week. I hadn't changed anything to warrant being switched on, but I was please.

Then my turn was over. You can probably guess when the turn stopped. What is happening?

keelinge

·3 years ago

Private sellers appear to have frequent 70-80% off fvf promotions. Could businesses sellers be offered some incentives as well as a lot of 'private' sellers are just businesses that are trading at an advantage to those who abide by the rules.

marco@ebay

eBay Staff

Admin3 years ago

@keelinge wrote:

Private sellers appear to have frequent 70-80% off fvf promotions. Could businesses sellers be offered some incentives as well as a lot of 'private' sellers are just businesses that are trading at an advantage to those who abide by the rules.

Hi @keelinge, thanks for your message.

This type of offers/promotions are sent out to sellers from time to time, and there is not an actual schedule or program for them to be assigned to private/business sellers. However, I will make sure to pass your feedback on, so this can be taken into consideration for future offers for business sellers.

Thank you,

Marco

keelinge

·3 years ago

Looking at the boards the offers are frequent, ie every 1-2 weeks for private sellers. However business sellers normally get an offer with a huge claus maybe 1-2 times a year.

ducatimondo

·3 years ago

@marco@ebay wrote:
@keelinge wrote:
Private sellers appear to have frequent 70-80% off fvf promotions. Could businesses sellers be offered some incentives as well as a lot of 'private' sellers are just businesses that are trading at an advantage to those who abide by the rules.
Hi @keelinge, thanks for your message.

This type of offers/promotions are sent out to sellers from time to time, and there is not an actual schedule or program for them to be assigned to private/business sellers. However, I will make sure to pass your feedback on, so this can be taken into consideration for future offers for business sellers.

Thank you,
Marco

Hi Marco, welcome to the team.

I know you say there is no program for the to be assigned to private/business sellers, but i have been here more than 20 years and they are only ever offered to either of the following:

Private sellers.

Carefully selected business sellers that seem to get priority from eBay, such as large retailers you are "working extra hard" to encourage to be here.

I have never been offered any of these promotions that didn't involve me giving away all of my profits to get some more sales and that said, I only got invited to that one once.

There is a saying that has served me well over the years:

You can shear a sheep as often as you want but you can only kill it once.

If eBay continuously expect sellers to pay more and more and more and we get less and less and less, you are going to kill the proverbial sheep as you are going to ask more of the sheep than the sheep can give

Genuine incentives for business sellers with some meaning and actual value, that helps the seller as opposed to just helping eBay would encourage sellers to try and be more engaging as a generalism.

If feels too much like an us and them scenario, where eBay fall over themselves for private sellers or buyers and forget that a large share of eBay's profit comes from the smaller hardworking independent sellers that always get forgotten and left behind.

Back to your reply:

"there is not an actual schedule or program for them to be assigned to private/business sellers"

Is there no schedule because it just applies to private sellers?

Thanks

Russ

lord_and_lady_m

·3 years ago

The variations link isn't working today.

I went to alter a stock number on the variation and guess what... It's not me, it's you!!

click that and the page has a second of struggle then goes to the server down page

marco@ebay

eBay Staff

Admin3 years ago

@lord_and_lady_m wrote:

The variations link isn't working today.

I went to alter a stock number on the variation and guess what... It's not me, it's you!!

click that and the page has a second of struggle then goes to the server down page

Hi @lord_and_lady_m, thanks for your question.

If you PM me the item number for the item you are trying to update, and a screenshot of the error you are getting, I can look into it, and get back to you with an update.

Thank you,

Marco

lord_and_lady_m

·3 years ago

All items so i'm not going to work that out, and is there really a point to me screenshotting the its not you its us page?

marco@ebay

eBay Staff

Admin3 years ago

@lord_and_lady_m wrote:

All items so i'm not going to work that out, and is there really a point to me screenshotting the its not you its us page?

Thanks for getting back to me, @lord_and_lady_m.

Perfect, thanks for letting me know. I will report to our IT team that all listings are experiencing the same issue, I will then post an update here for you, once they get back to me.

Thank you,

Marco

ak_craft_crazy

·3 years ago

Hi, I had a request by a customer for a bespoke custom order. So i created a listing for this and i send them the direct link to that particular listing taking them directly to it. They made a purchase but yet i had a promoted listing charge on the ppurchase? Now to me a promoted listing is when someone searches for an item genrally and then my item is "promoted" higher up the list, if they purchase then i am charged. Also if my item appears in a ad somewhere like google and is purchased then i am charged a promoted listing fee.

I do not expect me to be charged a promoted listing fee when the item has not been promoted in anyway shape or form by yoursleves and is purchased directly from a link i sent them.

Please can this be explained?

marco@ebay

eBay Staff

Admin3 years ago

@ak_craft_crazy wrote:

Hi, I had a request by a customer for a bespoke custom order. So i created a listing for this and i send them the direct link to that particular listing taking them directly to it. They made a purchase but yet i had a promoted listing charge on the ppurchase? Now to me a promoted listing is when someone searches for an item genrally and then my item is "promoted" higher up the list, if they purchase then i am charged. Also if my item appears in a ad somewhere like google and is purchased then i am charged a promoted listing fee.

I do not expect me to be charged a promoted listing fee when the item has not been promoted in anyway shape or form by yoursleves and is purchased directly from a link i sent them.

Please can this be explained?

Hi @ak_craft_crazy, thanks for your message.

If you PM me the item number for the item in question, I can look into it for you, and I will get back to you with an update.

Thank you,

Marco

ak_craft_crazy

·3 years ago

Hi,

I dont want it looking into as i have received a refund for this but according to one of your representatives, this is considered a "promoted listing". How can this be when you haven't promoted anything?

My next queryto this is how many times have you charged me a promoted listing fee without actually promoting the lisitng?

marco@ebay

eBay Staff

Admin3 years ago

@ak_craft_crazy wrote:

Hi,

I dont want it looking into as i have received a refund for this but according to one of your representatives, this is considered a "promoted listing". How can this be when you haven't promoted anything?

My next queryto this is how many times have you charged me a promoted listing fee without actually promoting the lisitng?

Thanks for getting back to me, @ak_craft_crazy.

Without me being able to look into the transaction in question, it would be hard for me to confirm why was a promoted listing fee applied to your transaction.

If you feel that this could have potentially happened before, you can go through your transactions to double check everything is ok. If you find something that you believe it could be a mistake, you can contact us again in the way you did, and we will be happy to review that and take actions accordingly.

Thank you,

Marco

lord_and_lady_m

·3 years ago

It seems the community is split in two. Ine half thriving, and the other half seemingly switched off. I cannot understand it as those that are thriving appear to be doing nothing different the those that are seemingly switched off.

The divide is so clear i don't blame all of those thriving, saying that the others are peddling conspiracy theories.

What are ebay going to do to deal with this divide?

ducatimondo

·3 years ago

Can someone look and see why I cannot reply to threads in the member to member support section?
As talented as I am, I'm yet to find a way to help people without actually being able to talk or write to them.

Thanks
Russ

ducatimondo

·3 years ago

Is eBay ever going to address the issue of the duplicated listings in the vehicle parts category?

We have been asking for eBay for help with it for 7 years now and they still don't do anything.

I have occasionally had some help from colleagues on here, some help on the phone, a lot of reassurances that it is taken seriously but the same old line, we can't share about any action we take on another members account, blah blah blah.

If the sellers still sells stuff and the duplicated listings remain, then there is no need to share as we know eBay are doing nothing.

I am sick of paying extra for sponsored listings to try and get our items found when these sellers have the same item often listed more than 500 times with no consequence, ever.

Thanks

Russ

dave@ebay

eBay Staff

Admin3 years ago

@ducatimondo wrote:

Is eBay ever going to address the issue of the duplicated listings in the vehicle parts category?

We have been asking for eBay for help with it for 7 years now and they still don't do anything.

I have occasionally had some help from colleagues on here, some help on the phone, a lot of reassurances that it is taken seriously but the same old line, we can't share about any action we take on another members account, blah blah blah.

If the sellers still sells stuff and the duplicated listings remain, then there is no need to share as we know eBay are doing nothing.

I am sick of paying extra for sponsored listings to try and get our items found when these sellers have the same item often listed more than 500 times with no consequence, ever.

Thanks

Russ

Hi @ducatimondo,

As you know this is one I've worked on, unfortunately I'm not in the P&A team anymore so I don't have a view as to the plans for the category. I know it was something they were focusing on.

At the moment we send the reports on to the policy team and they will then take the action.

I'll reach out to the category manager with your concerns, I'm sure its something they are aware of and its possibly something they are working on.

Thanks,

Dave

katie@ebay

eBay Staff

3 years ago

@ducatimondo wrote:

Can someone look and see why I cannot reply to threads in the member to member support section?
As talented as I am, I'm yet to find a way to help people without actually being able to talk or write to them.

Thanks
Russ

Hi Russ,

The member to member board is designed to allow users to ask Community Mentors questions. Only the original poster and mentors can reply on the member to member board. There is more information on the mentor programme on our community notice board.

Thanks,

Katie

dave@ebay

eBay Staff

Admin3 years ago

@lord_and_lady_m wrote:

It seems the community is split in two. Ine half thriving, and the other half seemingly switched off. I cannot understand it as those that are thriving appear to be doing nothing different the those that are seemingly switched off.

The divide is so clear i don't blame all of those thriving, saying that the others are peddling conspiracy theories.

What are ebay going to do to deal with this divide?

Hi @lord_and_lady_m

We don't switch off sales to anyone so there is no divide that we can action from this side.

We do however run a number of different programs to help sellers trading on site. We have the Roadshows, eBay Open, ProTrader, Small Business United and eBay Academy among others. There is also our eBay for business YouTube channel where we share talks and guides for selling and using the different tools on site.

Thanks,

Dave

lord_and_lady_m

·3 years ago

I've been to the roadshows. I've spoken directly in person and via email with some of the people that presented at Birmingham.

The divide is clear if you read the business seller boards. You're either doing great or you're not. Even those that are the exact same category and products are split. Very much like in the switch on or off lottery, some win and some lose.

It's very odd that impressions have collapsed for some. And it's not the reporting. If sales hadnt collapsed then the impressions wouldn't be being raised. But impressions dropped and so did sales / clicks etc. That's not a reporting error. Literally, someone has typed an if statement in the code. If sellers name starts with N or greater than you're in team B, else team A and switched off!

dave@ebay

eBay Staff

Admin3 years ago

@lord_and_lady_m wrote:

I've been to the roadshows. I've spoken directly in person and via email with some of the people that presented at Birmingham.

The divide is clear if you read the business seller boards. You're either doing great or you're not. Even those that are the exact same category and products are split. Very much like in the switch on or off lottery, some win and some lose.

It's very odd that impressions have collapsed for some. And it's not the reporting. If sales hadnt collapsed then the impressions wouldn't be being raised. But impressions dropped and so did sales / clicks etc. That's not a reporting error. Literally, someone has typed an if statement in the code. If sellers name starts with N or greater than you're in team B, else team A and switched off!

Hi @lord_and_lady_m ,

We do not switch off sales for anyone based on any kind of a divide and there is definitely not any code that would create this divide.

There can of course be some sellers who sell more than others but that is not something that we control.

Thanks,

Dave

keelinge

·3 years ago

When a buyer returns an item under a false reason, we can report them but how can we follow the case to see the return label fees are credited?

Also will there be a way to block buyers that open x amount of cases, similar to those that don't pay?

katie@ebay

eBay Staff

3 years ago

@keelinge wrote:

When a buyer returns an item under a false reason, we can report them but how can we follow the case to see the return label fees are credited?

Also will there be a way to block buyers that open x amount of cases, similar to those that don't pay?

Hi @keelinge,

We do track all buyers returns and any claims they may lose or have appealed by sellers. This is reviewed by our risk team and they can take further action on buyers accounts if there are negative trends in behaviour. There is no way for a seller to manually add a rule for blocking buyers that have had cases in the past.

If you appeal a case for item not as described cases the return postage can be discussed with an agent that works the claim and these are reviewed on a case by case basis.

Thanks,

Katie

keelinge

·3 years ago

However this puts the onus on the seller to get in touch and spend time trying to get through to the correct person. Why can an email/ message not be sent to inform of the decision directly? With a way to follow up if if it is decided against the seller?

katie@ebay

eBay Staff

3 years ago

@keelinge wrote:

However this puts the onus on the seller to get in touch and spend time trying to get through to the correct person. Why can an email/ message not be sent to inform of the decision directly? With a way to follow up if if it is decided against the seller?

There is no automated service to refund postage at this time and we would ask for sellers to reach out to appeal. This outcome does vary depending on the situation so must be reviewed by an agent.

Thanks,

Katie

keelinge

·3 years ago

Katie that is not how it comes across in the message following reporting the case or in the details when I searched. However this does mean anotherf phone call to ebay each time to chase up something that has altready been actioned.

eco-green-chicken

·3 years ago

my sales have stopped, impressions/page views/watch count all down / stopped.

what is going on ? I list popular items, been using ebay 20 yrs so know how to drive it, but sales slowed in June, stopped in July.

same as everybody else, please explain what ebay have done, why no* sales for me this month

* ok, £46 of sales in a month is a sale but it's not the £500+ on a slow month...

marco@ebay

eBay Staff

Admin3 years ago

@eco-green-chicken wrote:

my sales have stopped, impressions/page views/watch count all down / stopped.

what is going on ? I list popular items, been using ebay 20 yrs so know how to drive it, but sales slowed in June, stopped in July.

same as everybody else, please explain what ebay have done, why no* sales for me this month

* ok, £46 of sales in a month is a sale but it's not the £500+ on a slow month...

Hi @eco-green-chicken, thanks for your message.

We have reported this to our IT team, and no technical issue was found that could potentially be causing this. However, we are monitoring this to see if there are any issues with the actual report or something similar like that. We are currently waiting for an update on this.

Thank you,

Marco

ducatimondo

·3 years ago

Why is there a limit of up to 5,000 members that you can add the blocked bidders list?

The conduct of buyers lately, abusing policies, making bogus return requests, claiming items have't arrived that show delivered, using or braking items and then wanting a return, retuning items damaged or missing packaging and general being nastly to sellers when we have done nothing wrong all mean that limit will soon be used up.

Is there a way to find out how many are already on the list without counting them?

Thanks
Russ

marco@ebay

eBay Staff

Admin3 years ago

@ducatimondo wrote:

Why is there a limit of up to 5,000 members that you can add the blocked bidders list?

The conduct of buyers lately, abusing policies, making bogus return requests, claiming items have't arrived that show delivered, using or braking items and then wanting a return, retuning items damaged or missing packaging and general being nastly to sellers when we have done nothing wrong all mean that limit will soon be used up.

Is there a way to find out how many are already on the list without counting them?

Thanks
Russ

Thanks for your question, @ducatimondo.

That's correct, the limit is 5,000. The reason why is because any more than this would be excessive and could limit your number of sales.

Regarding your question about how to count them, this wouldn't be possible without counting them manually. However, once you reach the limit, you will see a message saying that you have reached the maximum number allowed.

Thank you,

Marco

eco-green-chicken

·3 years ago

Marco - there clearly IS a problem, otherwise I wouldn't be here trying to solve it.

sales do not "stop" on the change of a specific month.

ebay applied limits to my ( perfect ) account without telling me, then let me ? have higher limits, but still no sales....

so why have my sales stopped, views/watches/impressions all dropped by 90% ? it's not the products, time of year, wars, or strikes, or any variable I can control....

either way if sales do not improve on ebay for me, by end of month I will close my account.

marco@ebay

eBay Staff

Admin3 years ago

@eco-green-chicken wrote:

Marco - there clearly IS a problem, otherwise I wouldn't be here trying to solve it.

sales do not "stop" on the change of a specific month.

ebay applied limits to my ( perfect ) account without telling me, then let me ? have higher limits, but still no sales....

so why have my sales stopped, views/watches/impressions all dropped by 90% ? it's not the products, time of year, wars, or strikes, or any variable I can control....

either way if sales do not improve on ebay for me, by end of month I will close my account.

Thanks for your question, @eco-green-chicken.

As advised before, this is being reviewed. Once we have an update, we will be posting an update on the threads that are querying about this topic.

Thank you,

Marco

keelinge

·3 years ago

When trying to filter purchases to UK only, why are sellers who have registered in other countries still showing up?

marco@ebay

eBay Staff

Admin3 years ago

@keelinge wrote:

When trying to filter purchases to UK only, why are sellers who have registered in other countries still showing up?

Thanks for your question, @keelinge.

This is because we would show all the UK results, sometimes when there are not enough items to show, we would show you the rest, including seller from other sites.

Thank you,

Marco

keelinge

·3 years ago

But the filter is there for a reason? I chose where I wanted the items from but you are suggesting ebay knows better than the buyer in this situation?

marco@ebay

eBay Staff

Admin3 years ago

@keelinge wrote:

But the filter is there for a reason? I chose where I wanted the items from but you are suggesting ebay knows better than the buyer in this situation?

Thanks for getting back to me on this, @keelinge.

The filter is there and it works ok, but as advised before, sometimes your search might not have any results for UK sellers or not enough results, so if that's the case, we will still show you items from sellers from different sites, so you can still take a look for the item you are looking for in case you are interested.

Thank you,

Marco

keelinge

·3 years ago

Thanks Marco, but surely like other sites, if I didnt find what I was looking for, I could expand the search myself to fit with what I was looking at.

keelinge

·3 years ago

The server down message keeps popping up frequently and I haven't been able to ammend variations from the active listing page all morning. I have cleared cache and cookies. What is the issue?

ducatimondo

·3 years ago

@keelinge wrote:
The server down message keeps popping up frequently and I haven't been able to ammend variations from the active listing page all morning. I have cleared cache and cookies. What is the issue?

Was going to post something along the same lines, there are a lot of problems that are quite frankly ridiculous for a platform of this size...

Can someone check why the feedback doesn't load when you click the link on your eBay seller hub to see your own feedback.
There is a lot of mention in other threads about there being a lot of technical hiccups in the technical difficulties section on here and this seems to be another one.
Can eBay test stuff when they roll it out or is there another issue, as it usually tells me "it is us, not you, our server is down" blah blah blah

Look at how many threads there are in this section syaing the same things

https://community.ebay.co.uk/t5/Technical-Issues/bd-p/TechnicalDifficulties

When sellers are held to such a high accord, it is a shame the platform barely works and no one seems to care?

Thanks
Russ

marco@ebay

eBay Staff

Admin3 years ago

@keelinge wrote:

The server down message keeps popping up frequently and I haven't been able to ammend variations from the active listing page all morning. I have cleared cache and cookies. What is the issue?

Thanks for your question, @keelinge.

If you PM a screenshot of this issue, I can report this to IT, so this can be reviewed.

Thank you,

Marco

pg_kicks

·3 years ago

Hi,

I recicved an email regarding a coupon, replied back to him and since then its been radio silence, just wondering if you have any information or if it was just a mistake from ebay? I've tried emailing since and again no answer, just wondering if you can confirm if this person is real and any reason behind the silence towards a cusomter of the company he represents?

katie@ebay

eBay Staff

3 years ago

@pg_kicks wrote:

Hi,

I recicved an email regarding a coupon, replied back to him and since then its been radio silence, just wondering if you have any information or if it was just a mistake from ebay? I've tried emailing since and again no answer, just wondering if you can confirm if this person is real and any reason behind the silence towards a cusomter of the company he represents?

Hi @pg_kicks,

Thank you for your question, I reached out to them and they can see your email there. They have let me know they will reach out to you as soon as possible with more information.

This person is a genuine eBay employee and works for specific category promotions.

Thanks,

Katie

darth_baggins

·3 years ago

Regarding this thread (post 96) https://community.ebay.co.uk/t5/Business-Seller-Board/Impressions-broken-again/td-p/7442399/page/6

Quote I called and spoke with someone at eBay who said we had a 'soft block' on our account, to stop us going over the VAT limit - but we're VAT registered?! He said eBay was 'thinking of us' and didn't want us to have to pay more VAT so they limited our sales each day.

Can you confirm that eBay do this please? And if they don't, why are CS saying that eBay have 'soft blocks'?

Many of us experience similar where sales seem to be 'capped' and when we reach a certain level they stop. I know it's been denied but this needs to be addressed, either it's true or the CS agent in question needs to be educated.

dave@ebay

eBay Staff

Admin3 years ago

@darth_baggins wrote:

Regarding this thread (post 96) https://community.ebay.co.uk/t5/Business-Seller-Board/Impressions-broken-again/td-p/7442399/page/6

Quote I called and spoke with someone at eBay who said we had a 'soft block' on our account, to stop us going over the VAT limit - but we're VAT registered?! He said eBay was 'thinking of us' and didn't want us to have to pay more VAT so they limited our sales each day.

Can you confirm that eBay do this please? And if they don't, why are CS saying that eBay have 'soft blocks'?

Many of us experience similar where sales seem to be 'capped' and when we reach a certain level they stop. I know it's been denied but this needs to be addressed, either it's true or the CS agent in question needs to be educated.

Hi @darth_baggins

Again I cant comment on any action that may have been taken on another account but, we do not cap or block sales without there being an actual issue on the account. We can sometimes suspend or restrict an account for a policy breach but in no way would we do it to keep an account under the the VAT threshold.

Ill have the call pulled and the appropriate action taken with the agent in question.

Thanks,

Dave

eco-green-chicken

·3 years ago

Dave - the terminaology might be different, some say block, others say limit.

the post might be refering to account selling limits that ( I have now discovered on my account ) been applied by ebay . I have no reason for my accout to be limitied as I am perfect in every way..... but still limited by ebay. please check with the poster, to see if that's what tehy mean.

dave@ebay

eBay Staff

Admin3 years ago

@eco-green-chicken wrote:

Dave - the terminaology might be different, some say block, others say limit.

the post might be refering to account selling limits that ( I have now discovered on my account ) been applied by ebay . I have no reason for my accout to be limitied as I am perfect in every way..... but still limited by ebay. please check with the poster, to see if that's what tehy mean.

Hi @eco-green-chicken,

Every selling account will have a limit of some sort this is based on your selling history. This can be reviewed every 30 days once you hit that limit.

You can request an increase here if you need to.

Thanks,

Dave

keelinge

·3 years ago

Dave I just tried the link you sent and it comes up with:

Unfortunately, you're not currently eligible for a selling limit increase.You may need to build up your selling history or wait until your current monthly limit is reset before you can request another increase to your selling limits.

I have been on ebay for over 20 years and have feedback over 41,000. How can I i need to build up my selling history?

dave@ebay

eBay Staff

Admin3 years ago

@keelinge wrote:

Dave I just tried the link you sent and it comes up with:

Unfortunately, you're not currently eligible for a selling limit increase.You may need to build up your selling history or wait until your current monthly limit is reset before you can request another increase to your selling limits.

I have been on ebay for over 20 years and have feedback over 41,000. How can I i need to build up my selling history?

Hi @keelinge

That sounds like the standard response when an account is not eligible for an increase at this time, you may have recently had an increase or you aren't approaching the limit on your account.

Keep an eye on the limits section in seller hub and you will be able to see when you are hitting your limit. You should be able to make a request after that.

Thanks,

Dave

petals-and-paws

·3 years ago

Hi dave@ebay - I'm the member who was told that I had a soft block on my account, I can assure you that I was told that it was so 'I didn't make too many sales' due to the VAT threshold and that there were no other issues with my account. If you'd like to send me a message I'd be happy to provide more details.

dave@ebay

eBay Staff

Admin3 years ago

@petals-and-paws wrote:

Hi dave@ebay - I'm the member who was told that I had a soft block on my account, I can assure you that I was told that it was so 'I didn't make too many sales' due to the VAT threshold and that there were no other issues with my account. If you'd like to send me a message I'd be happy to provide more details.

Hi @petals-and-paws,

I'll reach out to you after the chat, that's definitely not something that we would do. I'll reach out to the guys in Customer Support to have the call listened to.

Leave it with me for a little bit and I'll get this actioned.

Thanks,

Dave

keelinge

·3 years ago

Is there going to be a way of sending offers to buyers for multivariation listings?

marco@ebay

eBay Staff

Admin3 years ago

@keelinge wrote:

Is there going to be a way of sending offers to buyers for multivariation listings?

Hi @keelinge, thanks for your message.

We wouldn't have information on this at the moment, but I will double check this for you and update you later. In case this is not possible at the moment, I will make sure to pass your feedback on, so this can be taken into consideration for future updates.

Thank you,

Marco

keelinge

·3 years ago

Impressions appear to be down for a number of sellers in the business community. Which is then also correlating directly with sales. One member has even been told by a rep they have a soft block on their account. Can someone please have a look at the thread and respond?

dave@ebay

eBay Staff

Admin3 years ago

@keelinge wrote:

Impressions appear to be down for a number of sellers in the business community. Which is then also correlating directly with sales. One member has even been told by a rep they have a soft block on their account. Can someone please have a look at the thread and respond?

Hi @keelinge

I cant comment on anything that may be happening on another account but I did speak to the Tech Team about the reports on that thread. There was no tech issue causing a drop in impressions but it I am looking into the impressions report to see if there are any issues with the report itself. I'm waiting on the team that deals with the report to come back to me.

I'll update the thread once I have more information.

Thanks,

Dave

swiss_expert_uk

·3 years ago

@dave@ebay wrote:
@keelinge wrote:
Impressions appear to be down for a number of sellers in the business community. Which is then also correlating directly with sales. One member has even been told by a rep they have a soft block on their account. Can someone please have a look at the thread and respond?
Hi @keelinge

I cant comment on anything that may be happening on another account but I did speak to the Tech Team about the reports on that thread. There was no tech issue causing a drop in impressions but it I am looking into the impressions report to see if there are any issues with the report itself. I'm waiting on the team that deals with the report to come back to me.

I'll update the thread once I have more information.

Thanks,
Dave

Hi Dave, I updated the drop in organic impressions thread yesterday, not sure if you saw the recent posts?

https://community.ebay.co.uk/t5/Business-Seller-Board/Impressions-broken-again/td-p/7442399/page/5

yesterday a large simultaneous drop in promoted impressions for many sellers, has not recovered so far. Are you looking into yesterdays reports? Thanks.

dave@ebay

eBay Staff

Admin3 years ago

@swiss_expert_uk wrote:

@dave@ebay wrote:

@keelinge wrote:

Impressions appear to be down for a number of sellers in the business community. Which is then also correlating directly with sales. One member has even been told by a rep they have a soft block on their account. Can someone please have a look at the thread and respond?

Hi @keelinge

I cant comment on anything that may be happening on another account but I did speak to the Tech Team about the reports on that thread. There was no tech issue causing a drop in impressions but it I am looking into the impressions report to see if there are any issues with the report itself. I'm waiting on the team that deals with the report to come back to me.

I'll update the thread once I have more information.

Thanks,

Dave

Hi Dave, I updated the drop in organic impressions thread yesterday, not sure if you saw the recent posts?

https://community.ebay.co.uk/t5/Business-Seller-Board/Impressions-broken-again/td-p/7442399/page/5

yesterday a large simultaneous drop in promoted impressions for many sellers, has not recovered so far. Are you looking into yesterdays reports? Thanks.

Hi @swiss_expert_uk,

I'm not fully up to date on the thread but I still working on it this side. I have a contact on the promoted listings team now so I'll get the details and get them to check over it.

Ill post an update once I have one.

Thanks,

Dave