Weekly Chat with the eBay Community Team- 18.06.25 @2pm | Chat with the eBay Community Team | eBay UK

Weekly Chat with the eBay Community Team- 18.06.25 @2pm | Chat with the eBay Community Team | eBay UK

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Weekly Chat with the eBay Community Team- 18.06.25 @2pm

Hi everybody!

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Many thanks,

Your eBay Community Team

community-team@ebay eBay Staff

eBay Staff

eBay Staff0 View listings

Posted 1 year ago · Edited 1 year ago·Last reply 1 year ago

36 comments

marco@ebay

eBay Staff

Admin1 year ago

Hi @mygaras, thanks for your patience on this.

I've just got an update on this, and the team has informed me that this has been resolved for you already. So, you can try again now, and that should work for you no problem. However, if you see the same issue, please let me know. 👍

Thank you,

Marco

grapecr-30

·1 year ago

When is eBay management going to listen to everyone about Simple Delivery....... and RESTORE the CHOICE for people of what Postage Service they use..... Is eBay management aware that virtually everyone I have seen talking about Simple Delivery hates it, and will not use it,....... Do eBay management actually care.....

kat@ebay

eBay Staff

Admin1 year ago

@grapecr-30 wrote:

When is eBay management going to listen to everyone about Simple Delivery....... and RESTORE the CHOICE for people of what Postage Service they use..... Is eBay management aware that virtually everyone I have seen talking about Simple Delivery hates it, and will not use it,....... Do eBay management actually care.....

Hi @grapecr-30 ,

Thank you for sharing. There is no current plans in place to remove Simple Delivery being mandatory. We will continue to share the feedback from members from the different threads on the boards.

Thank you,

Kat

grapecr-30

·1 year ago

Ok.... But Simple Delivery & Buyer Protection Fee are destroying eBay

Simple Delivery is not Simple , with so many pitfalls.... I personally will never use it and have removed all items from sale,like so many others on here, who have been Members for 20 years..

The Buyer Protection Fee is a Joke ... As if Buyers weren't already Protected enough, they only had to make a claim,and 99% of the time they would Immediately be refunded...

I think the majority of Sellers would prefer to just pay a REASONABLE final valuation fee of 8 or 9 or 10 percent,

No need to reply... Just get eBay regenerated.... because what you are doing is NOT doing that...!

mygaras

·1 year ago

Simple Delivery Dispatch

A bit of feedback regarding Simple Delivery. Would it be possible to change the 'Dispatch' date on Simple Delivery to when the parcel is actually posted, rather than when the label is downloaded?

For example, buyer purchases item Saturday afternoon, seller downloads the postage label Saturday evening (clearly they have nothing better to do 😂). Item immediately gets marked as dispatched, even though the parcel is still sat in the seller's hallway.

It just so happens that it's a Bank Holiday weekend, therefore the earliest the parcel can be posted (if using a Royal Mail depot) is 8am the following Tuesday. In the meantime, said buyer is thinking that their parcel will arrive first thing Monday morning (even though it's a Bank Holiday), or maybe Tuesday at the latest. And even if they bother to look at the Estimated Delivery Date, the erratic nature of EDDs, combined with the item having been marked as Dispatched on Saturday night, it will probably state that they can expect the item to arrive on Monday!

Possibly a small point to raise, but it could be impacting sellers quite heavily in terms of receiving positive feedback.

dave@ebay

eBay Staff

Admin1 year ago

@mygaras wrote:

Simple Delivery Dispatch

A bit of feedback regarding Simple Delivery. Would it be possible to change the 'Dispatch' date on Simple Delivery to when the parcel is actually posted, rather than when the label is downloaded?

For example, buyer purchases item Saturday afternoon, seller downloads the postage label Saturday evening (clearly they have nothing better to do 😂). Item immediately gets marked as dispatched, even though the parcel is still sat in the seller's hallway.

It just so happens that it's a Bank Holiday weekend, therefore the earliest the parcel can be posted (if using a Royal Mail depot) is 8am the following Tuesday. In the meantime, said buyer is thinking that their parcel will arrive first thing Monday morning (even though it's a Bank Holiday), or maybe Tuesday at the latest. And even if they bother to look at the Estimated Delivery Date, the erratic nature of EDDs, combined with the item having been marked as Dispatched on Saturday night, it will probably state that they can expect the item to arrive on Monday!

Possibly a small point to raise, but it could be impacting sellers quite heavily in terms of receiving positive feedback.

Hi @mygaras

Thanks for this, I'll pass it over to the shipping team to review.

Thanks,

Dave

krafty-kreations

·1 year ago

Good Afternoon

Re expected delivery dates

If someone purchased off me today the expected delivery dates show as

Royal Mail 2nd Class

Estimated between Fri, 20 Jun and Tue, 24 Jun to B9 5jq

Postage: Free postage

Royal Mail Special Delivery (TM) 1:00 pm

Estimated by Tue, 24 Jun to B9 5jq

Postage: £8.00

Royal Mail 1st Class

Estimated between Fri, 20 Jun and Tue, 24 Jun to B9 5jq

Postage: £0.80

Each additional £0.10

I have a 3 working day dispatch because some days there may be an issue with a printer or I may not be able to get to the post office or whatever, so really if someone purchased today I actually have until Friday if you count today to post so why would the buyer be expecting it from Friday? Surely it should be from Monday and why is 1st and 2nd class the same dates and next day special delivery later?

Then I read this....

Delivery time is estimated using our proprietary method which is based on the buyer's proximity to the item location, the delivery service selected, the seller's delivery history and other factors. Delivery times may vary, especially during peak periods.

What is the proprietry method and why are you using it instead of my three working day dispatch time?

marco@ebay

eBay Staff

Admin1 year ago

@krafty-kreations wrote:

Good Afternoon

Re expected delivery dates

If someone purchased off me today the expected delivery dates show as

Royal Mail 2nd Class

Estimated between Fri, 20 Jun and Tue, 24 Jun to B9 5jq

Postage: Free postage

Royal Mail Special Delivery (TM) 1:00 pm

Estimated by Tue, 24 Jun to B9 5jq

Postage: £8.00

Royal Mail 1st Class

Estimated between Fri, 20 Jun and Tue, 24 Jun to B9 5jq

Postage: £0.80

Each additional £0.10

I have a 3 working day dispatch because some days there may be an issue with a printer or I may not be able to get to the post office or whatever, so really if someone purchased today I actually have until Friday if you count today to post so why would the buyer be expecting it from Friday? Surely it should be from Monday and why is 1st and 2nd class the same dates and next day special delivery later?

Then I read this....

Delivery time is estimated using our proprietary method which is based on the buyer's proximity to the item location, the delivery service selected, the seller's delivery history and other factors. Delivery times may vary, especially during peak periods.

What is the proprietry method and why are you using it instead of my three working day dispatch time?

Hi @krafty-kreations, thanks for your question.

Yes, so estimated delivery dates take a lot of different factors into consideration, it doesn't only take dispatching times into consideration. So, based on all of this factors, you would get your estimated delivery time. I understand that you might not be particularly happy with the way they work, but they are obviously designed to offer the best option for both buyers and sellers. However, I'd be happy to pass on your feedback/thoughts on this.

Thank you,

Marco

krafty-kreations

·1 year ago

Yes, so estimated delivery dates take a lot of different factors into consideration, it doesn't only take dispatching times into consideration. So, based on all of this factors, you would get your estimated delivery time. I understand that you might not be particularly happy with the way they work, but they are obviously designed to offer the best option for both buyers and sellers. However, I'd be happy to pass on your feedback/thoughts on this.

Thank you,

Marco

Thanks Marco but in no way does it offer the best option for buyers or sellers in any way, If I cannot get to the post office for whatever reason, hence the 3 working days then the buyer isn't going to get the item when they expect it and is going to be disappointed, many of my items are time sensitive.

What is the point of having a dispatch time if eBay are going to override it?

marco@ebay

eBay Staff

Admin1 year ago

@krafty-kreations wrote:

Yes, so estimated delivery dates take a lot of different factors into consideration, it doesn't only take dispatching times into consideration. So, based on all of this factors, you would get your estimated delivery time. I understand that you might not be particularly happy with the way they work, but they are obviously designed to offer the best option for both buyers and sellers. However, I'd be happy to pass on your feedback/thoughts on this.

Thank you,

Marco

Thanks Marco but in no way does it offer the best option for buyers or sellers in any way, If I cannot get to the post office for whatever reason, hence the 3 working days then the buyer isn't going to get the item when they expect it and is going to be disappointed, many of my items are time sensitive.

What is the point of having a dispatch time if eBay are going to override it?

Thanks for your reply, @krafty-kreations.

For further information on estimated delivery dates, you can see our help pages here.

Thank you,

Marco

krafty-kreations

·1 year ago

For further information on estimated delivery dates, you can see our help pages here.

I have looked at the help pages, they are not helpful but thanks, I shall just extend my dispatch time yet again and hope it doesn't put buyers off!!

Selling on eBay used to be fun, now it is just a chore.

jamjartoys

·1 year ago

Hi Dave

Thanks for the clarity during the week on the Windsor framework question - I really appreciate it.

Sorry to ask this again about multi-variation listings as I know you have been looking into it. But, as the promoted listing changes go live before next week's weekly chat, I could really do with some clarity.

The question was how will Multi variation listings be affected by the new promoted listings policy - surely one click can't mean that up to 250 listings then attract a fee for the next 30 days regardless of buyer?

Thanks

David

dave@ebay

eBay Staff

Admin1 year ago

@jamjartoys wrote:

Hi Dave

Thanks for the clarity during the week on the Windsor framework question - I really appreciate it.

Sorry to ask this again about multi-variation listings as I know you have been looking into it. But, as the promoted listing changes go live before next week's weekly chat, I could really do with some clarity.

The question was how will Multi variation listings be affected by the new promoted listings policy - surely one click can't mean that up to 250 listings then attract a fee for the next 30 days regardless of buyer?

Thanks

David

Hi @jamjartoys

I still don't have an answer on this, the person that is looking into it is out of the office and the rest of the team couldn't give me a definitive answer.

Thanks,

Dave

williabaxte7

·1 year ago

Hi . I tried to send a offer to a buyer this morning but came back as offer not sent ( with a red dot in front of it )! This was via the app . Logged in my non app eBay page . And sent offer with out any Problem . Has this glitch been reported ?

kat@ebay

eBay Staff

Admin1 year ago

@williabaxte7 wrote:

Hi . I tried to send a offer to a buyer this morning but came back as offer not sent ( with a red dot in front of it )! This was via the app . Logged in my non app eBay page . And sent offer with out any Problem . Has this glitch been reported ?

Hi @williabaxte7 ,

With other recent reports of this users were able to fix it by deleting their cache and cookies. Can you try this and also try removing the app and reinstalling.

Thank you,

Kat

mygaras

·1 year ago

Apostrophes Update

Hi Marco

Many thanks for getting back to me regarding last week's discussion about the missing apostrophes. I appreciate the tech team taking time to investigate this.

In response to the team's comments, I've looked back over the last five pages of feedback I have left for others and found 15 missing apostrophes, from 15 comments where apostrophes should have been included. That's 100% of apostrophes missing! Therefore, I think it is unlikely that that in all of these cases I failed to type an apostrophe, as suggested by the team, and instead inserted a character space.

To test this further, I left some feedback this morning, and purposefully typed a comment including an apostrophe. Here is a screenshot of what I typed:

And here is how the feedback is displaying once submitted (there is a character space in 'you re', when it should be 'you're' :

This clearly shows that I am typing the apostrophes, but they are somehow missing from the submitted text, exactly the same as the previous error when apostrophes were missing from Messages.

Also, here is another member's feedback, picked at random, also showing a missing apostrophe:

This issue is also still affecting my business account's Terms and Conditions.

I type the content, including apostrophes:

It updates successfully:

But when I view from another account (having refreshed the page), the apostrophes are missing:

This definitely seems to be a technical glitch, even if it's only affecting a small number of users. Perhaps you could ask the tech team to look again? The fact that there is a character space where the apostrophe should be suggests that the system simply isn't recognising the grammatical mark, so instead is inserting a character space. In all examples, you're or don't or shouldn't are displaying as you re, don t and shouldn t, with a space where the apostrophe should be.

This is exactly the same error as previously mentioned, when the apostrophes were missing from sent messages.

marco@ebay

eBay Staff

Admin1 year ago

@mygaras wrote:

Apostrophes Update

Hi Marco

Many thanks for getting back to me regarding last week's discussion about the missing apostrophes. I appreciate the tech team taking time to investigate this.

In response to the team's comments, I've looked back over the last five pages of feedback I have left for others and found 15 missing apostrophes, from 15 comments where apostrophes should have been included. That's 100% of apostrophes missing! Therefore, I think it is unlikely that that in all of these cases I failed to type an apostrophe, as suggested by the team, and instead inserted a character space.

To test this further, I left some feedback this morning, and purposefully typed a comment including an apostrophe. Here is a screenshot of what I typed:

And here is how the feedback is displaying once submitted (there is a character space in 'you re', when it should be 'you're' :

This clearly shows that I am typing the apostrophes, but they are somehow missing from the submitted text, exactly the same as the previous error when apostrophes were missing from Messages.

Also, here is another member's feedback, picked at random, also showing a missing apostrophe:

This issue is also still affecting my business account's Terms and Conditions.

I type the content, including apostrophes:

It updates successfully:

But when I view from another account (having refreshed the page), the apostrophes are missing:

This definitely seems to be a technical glitch, even if it's only affecting a small number of users. Perhaps you could ask the tech team to look again? The fact that there is a character space where the apostrophe should be suggests that the system simply isn't recognising the grammatical mark, so instead is inserting a character space. In all examples, you're or don't or shouldn't are displaying as you re, don t and shouldn t, with a space where the apostrophe should be.

This is exactly the same error as previously mentioned, when the apostrophes were missing from sent messages.

Hi @mygaras, thanks for following this up with me.

I will pass this on for you, so they can take a further look. Once I get further updates for you, I will let you know here like I did last time, thanks for adding more screenshots as well. 👍

Thank you,

Marco

mygaras

·1 year ago

Cheers Marco 👍 (Apologies, I don't seem to be able to tag you in today, only the other members of the team).

marco@ebay

eBay Staff

Admin1 year ago

@mygaras wrote:

Apostrophes Update

Hi Marco

Many thanks for getting back to me regarding last week's discussion about the missing apostrophes. I appreciate the tech team taking time to investigate this.

In response to the team's comments, I've looked back over the last five pages of feedback I have left for others and found 15 missing apostrophes, from 15 comments where apostrophes should have been included. That's 100% of apostrophes missing! Therefore, I think it is unlikely that that in all of these cases I failed to type an apostrophe, as suggested by the team, and instead inserted a character space.

To test this further, I left some feedback this morning, and purposefully typed a comment including an apostrophe. Here is a screenshot of what I typed:

And here is how the feedback is displaying once submitted (there is a character space in 'you re', when it should be 'you're' :

This clearly shows that I am typing the apostrophes, but they are somehow missing from the submitted text, exactly the same as the previous error when apostrophes were missing from Messages.

Also, here is another member's feedback, picked at random, also showing a missing apostrophe:

This issue is also still affecting my business account's Terms and Conditions.

I type the content, including apostrophes:

It updates successfully:

But when I view from another account (having refreshed the page), the apostrophes are missing:

This definitely seems to be a technical glitch, even if it's only affecting a small number of users. Perhaps you could ask the tech team to look again? The fact that there is a character space where the apostrophe should be suggests that the system simply isn't recognising the grammatical mark, so instead is inserting a character space. In all examples, you're or don't or shouldn't are displaying as you re, don t and shouldn t, with a space where the apostrophe should be.

This is exactly the same error as previously mentioned, when the apostrophes were missing from sent messages.

Hi @mygaras,

I've just sent you a PM with further information on this, if you could get back to me from there when you can, I'd appreciate it. 👍

Thank you,

Marco

custom-giftsuk

·1 year ago

I have a small personal question – as this is Community Support from the Community Team, not Customer Support, whom would we speak to at eBay if we know another seller is struggling. It’s not me but I know another seller is struggling as per their recent communications and as such whom would we speak to, at eBay, to make them aware of this situation? I know its pretty vague but I’m sure it’s a personal matter but its being made publically open via eBay. Would any of the Community Team care to DM me, so that I can make them aware of this.

kat@ebay

eBay Staff

Admin1 year ago

@custom-giftsuk wrote:

I have a small personal question – as this is Community Support from the Community Team, not Customer Support, whom would we speak to at eBay if we know another seller is struggling. It’s not me but I know another seller is struggling as per their recent communications and as such whom would we speak to, at eBay, to make them aware of this situation? I know its pretty vague but I’m sure it’s a personal matter but its being made publically open via eBay. Would any of the Community Team care to DM me, so that I can make them aware of this.

Hi @custom-giftsuk ,

If its to do with the community boards we can review with moderation. Send me on the details by pm and we can review.

Thank you,

Kat

custom-giftsuk

·1 year ago

Brill, thank you kat@ebay

custom-giftsuk

·1 year ago

Hiya, any update on the Research tool being fixed? Several of us have reported that the Research tool to eBay Customer Support, stopped working on the morning of Friday 13th. As you can see from the attached image, no results have been available since then. Any searches since then have resulted in the error – “We couldn't find any Sold results in the date range you've selected, so we've switched to Active listings.”

dave@ebay

eBay Staff

Admin1 year ago

@custom-giftsuk wrote:

Hiya, any update on the Research tool being fixed? Several of us have reported that the Research tool to eBay Customer Support, stopped working on the morning of Friday 13th. As you can see from the attached image, no results have been available since then. Any searches since then have resulted in the error – “We couldn't find any Sold results in the date range you've selected, so we've switched to Active listings.”

Hi @custom-giftsuk

We don't have any update on this at the moment, but we will post one the thread you created for this when we have something to share.

Thanks,

Dave

ak_craft_crazy

·1 year ago

Hi,

We recently sold a 20cm piece of personalised ribbon to a customer, the listing offers different lengths and widths of ribbon for the customer to choose from so they are free to choose the length they require.

Each length and width is clear on how long it is for example 20cm, 1m, 5m, 20m etc etc.

This particular buyer chose 20cm length and upon leaving a review for the item, they left neutral feedback with the following “Could have been longer but I suppose that’s down to me….. otherwise a quality ribbon”

So we have then go onto put a request for this feedback to be removed under your feedback removal policy section “Buyer-related transaction issues” quoting the subsection “The buyer is raising an issue that was correctly disclosed in the listing”.

Which this clearly falls into and is near enough exactly the same as the example you use on this section as to what would qualify.

However when the feedback has been reviewed it was declined with the following reason

“Our decision
After carefully reviewing the details, we couldn't confirm with tracking information that the item was posted or delivered on time.

For this reason, the feedback was not removed”

Now the feedback is nothing to do in relation to any delivery aspect so why on earth is this even considered.

So my question is who is reviewing the feedback removal a real person or AI?

And why is this feedback not eligible from removal when it clearly meets your own feedback policy removal and is pretty much identical to an example you use on the police which is eligible for removal?

Thank You.

kat@ebay

eBay Staff

Admin1 year ago

@ak_craft_crazy wrote:

Hi,

We recently sold a 20cm piece of personalised ribbon to a customer, the listing offers different lengths and widths of ribbon for the customer to choose from so they are free to choose the length they require.

Each length and width is clear on how long it is for example 20cm, 1m, 5m, 20m etc etc.

This particular buyer chose 20cm length and upon leaving a review for the item, they left neutral feedback with the following “Could have been longer but I suppose that’s down to me….. otherwise a quality ribbon”

So we have then go onto put a request for this feedback to be removed under your feedback removal policy section “Buyer-related transaction issues” quoting the subsection “The buyer is raising an issue that was correctly disclosed in the listing”.

Which this clearly falls into and is near enough exactly the same as the example you use on this section as to what would qualify.

However when the feedback has been reviewed it was declined with the following reason

“Our decision
After carefully reviewing the details, we couldn't confirm with tracking information that the item was posted or delivered on time.

For this reason, the feedback was not removed”

Now the feedback is nothing to do in relation to any delivery aspect so why on earth is this even considered.

So my question is who is reviewing the feedback removal a real person or AI?

And why is this feedback not eligible from removal when it clearly meets your own feedback policy removal and is pretty much identical to an example you use on the police which is eligible for removal?

Thank You.

Hi @ak_craft_crazy ,

I see what you mean regarding the decline reason and the feedback comment. I would advise to reach out to customer support so it can be reviewed manually by an agent. This way it can be reviewed for your appeal reason.

Thank you,

Kat

ak_craft_crazy

·1 year ago

Hi,

Thank you for the response, i have already done this with the agent telling me that once a decision is made from a request then this is final and cannot be reviewed. Is this not the case then? and i can ask for it to be reviewed again?

kat@ebay

eBay Staff

Admin1 year ago

@ak_craft_crazy wrote:

Hi,

Thank you for the response, i have already done this with the agent telling me that once a decision is made from a request then this is final and cannot be reviewed. Is this not the case then? and i can ask for it to be reviewed again?

Hi @ak_craft_crazy ,

I'll check with customer support for this and come back to you.

Thank you,

Kat

ak_craft_crazy

·1 year ago

Hi,

I am hoping for some clarity on the below please?

A customer ordered an item from me on Tuesday 10th June at 4pm, we have a 2 working day processing time for this listing. The buyer selected the standard delivery service which is 2nd class, listed as 2-3 working day delivery timeframe by yourselves.

With all this in mind what would expect the estimated delivery date to be on this?

Thank you.

marco@ebay

eBay Staff

Admin1 year ago

@ak_craft_crazy wrote:

Hi,

I am hoping for some clarity on the below please?

A customer ordered an item from me on Tuesday 10th June at 4pm, we have a 2 working day processing time for this listing. The buyer selected the standard delivery service which is 2nd class, listed as 2-3 working day delivery timeframe by yourselves.

With all this in mind what would expect the estimated delivery date to be on this?

Thank you.

Hi @ak_craft_crazy, thanks for your question.

Estimated delivery date take a lot of different thing into consideration, you know the usual, buyer's location, seller's location, type of service, etc. Taking this into consideration, I couldn't tell you exactly what an EDD will be for certain orders, as they can vary from time to time due to different locations, services, etc being added to the order which could potentially impact the calculation of EDD. I know you would rather get a more specific answer, but due to all this changing factors, I cannot really give a proper specific answer.

Thank you,

Marco

ak_craft_crazy

·1 year ago

Hi,

Not really answered the question more of swerved it. You will make a good politician.

I was merely asking for a rough guide as i understand factors are taken into account however going off a 2 working day processing time and a 2-3 working day delivery timeframe.

You would roughly look at 14th-17th doing basic maths or 13th-17th on best case scenario. But would agree the first date would not be earlier than the 13th due to the 2 working day processing time?

marco@ebay

eBay Staff

Admin1 year ago

@ak_craft_crazy wrote:

Hi,

Not really answered the question more of swerved it. You will make a good politician.

I was merely asking for a rough guide as i understand factors are taken into account however going off a 2 working day processing time and a 2-3 working day delivery timeframe.

You would roughly look at 14th-17th doing basic maths or 13th-17th on best case scenario. But would agree the first date would not be earlier than the 13th due to the 2 working day processing time?

Thanks for your reply @ak_craft_crazy, I really appreciate that.

I could give you a rough estimate, the thing with that is that because it is the estimate of an estimate, It could be spot on or miles off, I personally think that me giving you the estimate of an estimate will probably not provide the clarity you're looking for. But based on what we've discussed so far, I would reckon the EDD would be something in between the 13-17th give or take (As I said before this always changing due to different factors changing for each order). I am sure that you will understand me here.

Thank you,

Marco

ak_craft_crazy

·1 year ago

Thank you for your replay @marco@ebay this is exactly what i was looking for. The dates you have confirmed were what i would expect and be happy with and they are probably what everyone else would expect.

However (yes this is what i was building up to) the actually EDD on this order was 12th-13th!!!!

The dispatch by date eBay shown was the 12th so i don't understand why the 12th was shown as a EDD it is impossible (unless using a same day courier) which we obviously do not offer.

This particular buyer needed the item for the 14th and only placed the order because of the EDD, which as you have shown and i have shown is highly inaccurate and not achievable. This buyer opened an INR case on the 14th and was refunded, but this is still within "normal" estimated delivery dates it is not fair.

I raised this with customer service, who stated that EDD's do not actually take into account processing times. This is a complete contradiction to the delivery policy you have. Can this be confirmed if

you do take into account processing times?

As you will be aware i have raised the issue with EDD's not being fit for purpose for a at least 18 months now. It is not that hard to get correct EDD's it is simple maths 2 (processing time) + 2 or 3 (delivery time) = 4 or 5

However for some reason Ebay uses there own math of 2+2= 1or2 depending on the buyer locations.

Please for the sake of buyers and sellers alike can the issue with EDD not being fit for purpose be raised and actually looked into to give proper and accurate dates to avoid buyer disappointment and sellers being out of pocket?

Other selling sites manage to do this so why can't ebay!

marco@ebay

eBay Staff

Admin1 year ago

@ak_craft_crazy wrote:

Thank you for your replay @marco@ebay this is exactly what i was looking for. The dates you have confirmed were what i would expect and be happy with and they are probably what everyone else would expect.

However (yes this is what i was building up to) the actually EDD on this order was 12th-13th!!!!

The dispatch by date eBay shown was the 12th so i don't understand why the 12th was shown as a EDD it is impossible (unless using a same day courier) which we obviously do not offer.

This particular buyer needed the item for the 14th and only placed the order because of the EDD, which as you have shown and i have shown is highly inaccurate and not achievable. This buyer opened an INR case on the 14th and was refunded, but this is still within "normal" estimated delivery dates it is not fair.

I raised this with customer service, who stated that EDD's do not actually take into account processing times. This is a complete contradiction to the delivery policy you have. Can this be confirmed if

you do take into account processing times?

As you will be aware i have raised the issue with EDD's not being fit for purpose for a at least 18 months now. It is not that hard to get correct EDD's it is simple maths 2 (processing time) + 2 or 3 (delivery time) = 4 or 5

However for some reason Ebay uses there own math of 2+2= 1or2 depending on the buyer locations.

Please for the sake of buyers and sellers alike can the issue with EDD not being fit for purpose be raised and actually looked into to give proper and accurate dates to avoid buyer disappointment and sellers being out of pocket?

Other selling sites manage to do this so why can't ebay!

Thanks for your reply, @ak_craft_crazy.

While I appreciate where you are coming from, what I gave was only an estimate, so please note that what I said above is not what it should be, but only a guess. I never said that that would be the correct or wrong dates.

If those are the dates you are getting, they are probably correct. If you want, I can take the item number and send it for review, but to set the right expectations, the update will most likely be that no faults were found.

Thank you,

Marco

ak_craft_crazy

·1 year ago

Marco,

I never took the dates you gave as 100% accurate and correct, i was purely using it to prove a point that clearly the dates provided by EDD are highly inaccurate.

As you and other eBay members have said EDD takes into account many factors including location etc etc.

However all of this is completely irrelevant what really matters is the processing time and delivery option chosen. As @krafty-kreations has also pointed out, EDD's are incorrect and not fit for purpose.

They may well be working as designed and no faults, but the actual design is faulty and not fit for purpose.

If something is being dispatched in 2 days with a 2-3 day delivery option then the EDD should reflect this and not ignore the actually material timeframes being mentioned to show faster EDD.

I have never ever seen a extended EDD even when there were the postal strikes a few years back the EDD was still the same showing items arriving quicker then anyone can expect.

I would like you to raise this with the delivery team and ask them to contact me regarding this as the whole EDD system needs to be reworked.