Weekly Chat with the eBay Community Team- 17.09.25 @2pm | Chat with the eBay Community Team | eBay UK

Weekly Chat with the eBay Community Team- 17.09.25 @2pm | Chat with the eBay Community Team | eBay UK

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Weekly Chat with the eBay Community Team- 17.09.25 @2pm

Hi everybody!

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.

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Our eBay Community Team is made up of kat@ebay, marco@ebay and dave@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. We understand that certain topics, such as concerns about businesses possibly using private accounts, can be frustrating and important to you. Please refrain from asking the same question repeatedly in our weekly live chats. We assure you that we carefully review all posts in the forum and ensure that your concerns are communicated to the relevant teams for appropriate action.
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Many thanks,

Your eBay Community Team

community-team@ebay eBay Staff

eBay Staff

eBay Staff0 View listings

Posted 11 months ago·Last reply 11 months ago

23 comments

guymafo

·11 months ago

@community-team@ebay

Have you seen this thread re threatening messages?

https://community.ebay.co.uk/t5/Seller-Central/Buyer-Said-They-Are-Going-To-Murder-Me-And-Ebay-Says-That-s-OK/m-p/7929532#M756396

You haven’t been tagged.

GM

marco@ebay

eBay Staff

Admin11 months ago

@guymafo wrote:

@community-team@ebay

Have you seen this thread re threatening messages?

https://community.ebay.co.uk/t5/Seller-Central/Buyer-Said-They-Are-Going-To-Murder-Me-And-Ebay-Says-That-s-OK/m-p/7929532#M756396

You haven’t been tagged.

GM

Hi @guymafo, thanks for flagging this with us.

I've just flagged this for everyone, and we will escalate it as well from our end to make sure it is all ok.

Thank you,

Marco

bobsbrickstuff

·11 months ago

How should we handle customs charges for orders from the US? We can purchase Royal Mail labels on their site, but I’m being asked to pay the customs charge which is no longer being collected at checkout. UPS is much more expensive for small packages. Can we ask the buyer to pay the extra? If they refuse to pay customs when it arrives it'll get returned and we've lost the money spent on postage.

Currently I’m wanting to suspend sales to the US, but as I use postage policies it won’t let me use the option in Postage preferences, I have to go through each policy individually. Is there another approach I can use that will be quicker? I’ve already done it once using Excluded locations to select North America, South America and “Central America & Carribean” but I had another US order yesterday

Also, I tried searching the forum, but it’s not easy to find information - I wrote “customs” in quotes, but it still gave me lots of incorrect results for “customers” and the “custom” part of “custom delivery”

dave@ebay

eBay Staff

Admin11 months ago

@bobsbrickstuff wrote:

How should we handle customs charges for orders from the US? We can purchase Royal Mail labels on their site, but I’m being asked to pay the customs charge which is no longer being collected at checkout. UPS is much more expensive for small packages. Can we ask the buyer to pay the extra? If they refuse to pay customs when it arrives it'll get returned and we've lost the money spent on postage.

Currently I’m wanting to suspend sales to the US, but as I use postage policies it won’t let me use the option in Postage preferences, I have to go through each policy individually. Is there another approach I can use that will be quicker? I’ve already done it once using Excluded locations to select North America, South America and “Central America & Carribean” but I had another US order yesterday

Also, I tried searching the forum, but it’s not easy to find information - I wrote “customs” in quotes, but it still gave me lots of incorrect results for “customers” and the “custom” part of “custom delivery”

Hi @bobsbrickstuff

The most up to date information we have can be found on our announcements here and here.

We will post more information there as we get it.

Thanks,

Dave

dantwocats

·11 months ago

another problem i have found is when listing a book you need to add the author and book title as a requirement before you can list the item so i have done this so the item can be listed ,so why when i do a bulk edit to listed items why is the book title & author these at flagged as needing to be fixed (listings failed due to listing errors ) as already added when listed and now the details are missing ? why has ebay removed the book details ? when bulk editing (it does the same with comics)

marco@ebay

eBay Staff

Admin11 months ago

@dantwocats wrote:

another problem i have found is when listing a book you need to add the author and book title as a requirement before you can list the item so i have done this so the item can be listed ,so why when i do a bulk edit to listed items why is the book title & author these at flagged as needing to be fixed (listings failed due to listing errors ) as already added when listed and now the details are missing ? why has ebay removed the book details ? when bulk editing (it does the same with comics)

Hi @dantwocats, thanks for your question.

This could be either a technical issue, or something triggering the error you're referring to. In this case, I would recommend contacting customer service, so they can look into this for you. If they confirm this is a technical issue, they will be able to report it for you and get it resolved. Otherwise, they will be able to confirm what's triggering this for you, and what to do to prevent it from happening again in the future.

Thank you,

Marco

dantwocats

·11 months ago

The next Q is regarding something that has been handy the tec have added (for once) ,its on the paid & dispatched page it sometimes shows a GREEN DOT that shows a item has been paid and funds are available in you eBay balance ,very handy as you can see very quickly you have the money but its not always showing will this be fixed,? the last dot is back on Aug 4th ? will this continue to be added or was this temporary thing ?

kat@ebay

eBay Staff

Admin11 months ago

@dantwocats wrote:

The next Q is regarding something that has been handy the tec have added (for once) ,its on the paid & dispatched page it sometimes shows a GREEN DOT that shows a item has been paid and funds are available in you eBay balance ,very handy as you can see very quickly you have the money but its not always showing will this be fixed,? the last dot is back on Aug 4th ? will this continue to be added or was this temporary thing ?

Hi @dantwocats

New add on features usually go through test phases so when its no longer showing its going through a review phase. We don't have a set date for it to return right now.

Thank you,

Kat

dantwocats

·11 months ago

one good add on feature but Would it be a good idea to ask users what they think and have any in put in new tests as we are the ones using it at the end and not just genie pigs for tec people to play with

kat@ebay

eBay Staff

Admin11 months ago

@dantwocats wrote:

one good add on feature but Would it be a good idea to ask users what they think and have any in put in new tests as we are the ones using it at the end and not just genie pigs for tec people to play with

Hi @dantwocats ,

They do, through the feedback question mark icon at the end of the eBay pages.

Thank you,

Kat

dantwocats

·11 months ago

AHH but looks like for general feedback and not regarding a one new add on something they could do for new tec (ask what do you think about this ) then they would not have to go and look at all feedback) and get a quicker response to the question asked,

reynardnoirrailwayana2015

·11 months ago

Thanks for that @marco@ebay is there any general update on the situation with tariffs and related fees for those not using GSP?

marco@ebay

eBay Staff

Admin11 months ago

@reynardnoirrailwayana2015 wrote:

Thanks for that @marco@ebay is there any general update on the situation with tariffs and related fees for those not using GSP?

Thanks for your reply, @reynardnoirrailwayana2015.

If you are shipping on your own (without GSP), you are ok to do this, but this is completely up to you. Regarding updates, as advised in the reply above, that's all our latest information on it.

Thank you,

Marco

lincolnshiremarine

·11 months ago

Good afternoon Team

A while back eBay were so excited to inform all the business sellers that eBay would be introducing auto generated positive feedback. This would take place if buyers did not leave feedback themselves by a certain time period, providing the item was shipped and delivered on time with no issues.

I noted that this in fact did take place, as we had lots of the eBay generated auto positive feedbacks. However, it appears this has stopped despite having a good few weeks of selling (its gone dead now)

Is there an issue with the auto feedback.

Best wishes

marco@ebay

eBay Staff

Admin11 months ago

@lincolnshiremarine wrote:

Good afternoon Team

A while back eBay were so excited to inform all the business sellers that eBay would be introducing auto generated positive feedback. This would take place if buyers did not leave feedback themselves by a certain time period, providing the item was shipped and delivered on time with no issues.

I noted that this in fact did take place, as we had lots of the eBay generated auto positive feedbacks. However, it appears this has stopped despite having a good few weeks of selling (its gone dead now)

Is there an issue with the auto feedback.

Best wishes

Hi @lincolnshiremarine, thanks for your question.

Let me follow up this one for you, as far as I know it should be working as usual, but I will double check for you no problem. Once I get confirmation, I will let you know. If it is working and you're not getting any, I will report it to see if there is anything preventing this from happening to your account.

Thank you,

Marco

lincolnshiremarine

·11 months ago

Hi Marco

I would really appreciate that, I have looked back on all the sales and looked at the feedback left by the sellers, we should have had quite a large number of eBay generated auto feedbacks due to sales volume and no feedback left by the buyers. As said we have not.

Best wishes

marco@ebay

eBay Staff

Admin11 months ago

@lincolnshiremarine wrote:

Hi Marco

I would really appreciate that, I have looked back on all the sales and looked at the feedback left by the sellers, we should have had quite a large number of eBay generated auto feedbacks due to sales volume and no feedback left by the buyers. As said we have not.

Best wishes

Thanks for your reply, @lincolnshiremarine.

Yep, that's no problem, once I have an update for you, I will let you know over here as usual, I'll tag you as well to make sure you get a notification.

Thank you,

Marco

dantwocats

·11 months ago

Afternoon iam still finding listed items that ebay have moved from small parcel to medium parcel so over pricing postage on small items ,now the Q is would it be a good idea to show postage on the active listing pages so its easy to spot and correct mistakes ? ,

kat@ebay

eBay Staff

Admin11 months ago

@dantwocats wrote:

Afternoon iam still finding listed items that ebay have moved from small parcel to medium parcel so over pricing postage on small items ,now the Q is would it be a good idea to show postage on the active listing pages so its easy to spot and correct mistakes ? ,

Hi @dantwocats ,

If you can share your specific examples we can feed it back to shipping.

Thank you,

Kat

dantwocats

·11 months ago

the Q was ,, is would it be a good idea to show postage on the active listing pages so its easy to spot and correct mistakes ? ,, as things are its very had to identify mistakes !!

kat@ebay

eBay Staff

Admin11 months ago

@dantwocats wrote:

the Q was ,, is would it be a good idea to show postage on the active listing pages so its easy to spot and correct mistakes ? ,, as things are its very had to identify mistakes !!

Hi @dantwocats ,

I understand and will share it as feedback for a possible future change.

Thank you,

Kat

reynardnoirrailwayana2015

·11 months ago

Hello,

Is there any update on the US Tariffs situation? Still no clarity on the questions raised previously.

- some people have been told GSP to the USA is suspended, so far orders we have shipped to the USA with GSP have not yet arrived, but perhaps GSP is always quite slow?

The issue is not the tariffs really but how eBay is collecting them etc, especially as they have to be paid up front if not using GSP.

Is it possible to have a GSP shipping policy for the USA, and a general non GSP shipping policy for everywhere else (we are having to manually switch it for each order to the USA…

marco@ebay

eBay Staff

Admin11 months ago

@reynardnoirrailwayana2015 wrote:

Hello,

Is there any update on the US Tariffs situation? Still no clarity on the questions raised previously.

- some people have been told GSP to the USA is suspended, so far orders we have shipped to the USA with GSP have not yet arrived, but perhaps GSP is always quite slow?

The issue is not the tariffs really but how eBay is collecting them etc, especially as they have to be paid up front if not using GSP.

Is it possible to have a GSP shipping policy for the USA, and a general non GSP shipping policy for everywhere else (we are having to manually switch it for each order to the USA…

Hi @reynardnoirrailwayana2015, thanks for your question.

No, GSP is not suspended to the USA. You can still use GSP and ship to the USA, the only thing you need to take into consideration for your items to be eligible is that you need to enter manufacturer info to your listings to be eligible for GSP now. Regarding updates, this article here is still the latest update we have available.

Regarding GSP for USA and no GSP for the rest of the countries you can ship to, yes, you can do this.

You just need to add GSP to your listing, and then you need to exclude all the countries you don't want to ship to using GSP. In that way, GSP will be used for the US only, and your own postage method for the rest of countries. If you click here, there is a video of how to do it.

Thank you,

Marco