Weekly Chat with the eBay Community Team- 14.02.24 @2pm | Chat with the eBay Community Team | eBay UK

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Weekly Chat with the eBay Community Team- 14.02.24 @2pm | Chat with the eBay Community Team | eBay UK

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Weekly Chat with the eBay Community Team- 14.02.24 @2pm

Hi everyone,

Our eBay Community Team is made up of marco@ebay, @dave@ebay@marco@ebay and katie@ebay@katie@ebayBetween us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on, we’ll know the people who will be! Please ask us any questions you may have, and we’ll do all we can to support.

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Your eBay Community Team

community-team@ebay eBay Staff

eBay Staff

eBay Staff0 View listings

Posted 2 years ago · Edited 2 years ago·Last reply 2 years ago

28 comments

rotanimretx

·2 years ago

I bought a dpd label through packlink on 6/2/2024 and dropped it off at local shop on 7/2/2024. dpd tracking on 8/2/2024 says there`s a delay with your package at our sortation facility Oldbury, dpd tracking answer phone says contact Packlink, How do I contact packlink because E Bay have not issued me with a GB 32 digit number !! all I have is the Tracking number. Please help, the buyer is waiting for his parcel.

marco@ebay

eBay Staff

Admin2 years ago

@rotanimretx wrote:

I bought a dpd label through packlink on 6/2/2024 and dropped it off at local shop on 7/2/2024. dpd tracking on 8/2/2024 says there`s a delay with your package at our sortation facility Oldbury, dpd tracking answer phone says contact Packlink, How do I contact packlink because E Bay have not issued me with a GB 32 digit number !! all I have is the Tracking number. Please help, the buyer is waiting for his parcel.

Hi @rotanimretx, thanks for your question.

You can contact Packlink using this link here. They will be able to look into it for you, and assist you further.

Thank you,

Marco

rotanimretx

·2 years ago

Marco, i Have tried this site, but cannot make contact without the GB32 DIGIT number !!!

marco@ebay

eBay Staff

Admin2 years ago

@rotanimretx wrote:

Marco, i Have tried this site, but cannot make contact without the GB32 DIGIT number !!!

Thanks for your reply, @rotanimretx.

Could you please create a thread on this and tag me, so we can look into this for you? The chat closes at 3pm, but I am happy to assist you further if you create that thread.

Thank you,

Marco

babybitz08

·2 years ago

eBay state that EDDs are working as intended with no technical faults.

I have done extensive research on delivery options and haven't been able to find anyone who can deliver the day before an item is dispatched. The EDDs stated clearly indicate that this is possible so please could you advise which service I should be using to achieve delivery to the customer the day before dispatching the item.

marco@ebay

eBay Staff

Admin2 years ago

@babybitz08 wrote:

eBay state that EDDs are working as intended with no technical faults.

I have done extensive research on delivery options and haven't been able to find anyone who can deliver the day before an item is dispatched. The EDDs stated clearly indicate that this is possible so please could you advise which service I should be using to achieve delivery to the customer the day before dispatching the item.

Hi @babybitz08, thanks for your post.

Thanks for letting us know about this, and expressing your concerns. We've been keeping an eye out lately on EDDs since we have had a few reports with concerns from sellers, so we have looked into this closely for the last few weeks and no faults were found. I understand this is probably not the answer or outcome you would expect, but I hope this clarifies everything for you.

Thank you,

Marco

rainbowtrax

·2 years ago

🌈🎵🎶☕🧋View listings

Another request for the return of a removed feature. Please can we have back the Unsold Deleted link as this was very useful. In your Unsold list, when you delete an item then it's gone for good. It's very easy to accidentally delete a batch of unsold listings and there are often questions on the boards about how to recover them. Until about 18 months ago, there was an Unsold Deleted page you could go to which had an option to tick all the listings and select Undelete to bring them back - much like recovering something from your Recycle Bin. Then, suddenly and unannounced, ebay removed it and the link is now dead. PLEASE can it be returned?

marco@ebay

eBay Staff

Admin2 years ago

@rainbowtrax wrote:

Another request for the return of a removed feature. Please can we have back the Unsold Deleted link as this was very useful. In your Unsold list, when you delete an item then it's gone for good. It's very easy to accidentally delete a batch of unsold listings and there are often questions on the boards about how to recover them. Until about 18 months ago, there was an Unsold Deleted page you could go to which had an option to tick all the listings and select Undelete to bring them back - much like recovering something from your Recycle Bin. Then, suddenly and unannounced, ebay removed it and the link is now dead. PLEASE can it be returned?

Hi @rainbowtrax, thanks for your post.

Yes, absolutely. I will be happy to pass that on for you, so this can be taken into consideration for future updates. Anything else, please feel free to let us know and we will be happy to pass on any suggestions you may have.

Thank you,

Marco

returns_andexdisplay

·2 years ago

How many ways do sellers need to say EDD does not work?

Another examnple that past data does not work for a small business.

Last Monday I was away for one day at a trade show with my business meaning items were dispatched on the Tuesday. Listings are set to two day dispatch and two day delivery. Most item usually get dispatched same or next business day but I allow an extra day so not to get hit by defects and punishments if something goes wrong. Butter to under promise and over deliver.

Yet with ebay working on past data buyers are shown it will get there quicker which does not work when a seller takes the full two days to dispatch. On the Monday I had three buyers message asking if the item had been dispatch.

When explaining that I offer two day dispatch and two day delivery they were understaning. Just another example of where ebay think they know better than the actuall business providing the service and causing sellers problems that don't need to happen if ebay showed sellers delivery dispatch times and delviery better these peoblems would not exisit.

marco@ebay

eBay Staff

Admin2 years ago

@returns_andexdisplay wrote:

How many ways do sellers need to say EDD does not work?

Another examnple that past data does not work for a small business.

Last Monday I was away for one day at a trade show with my business meaning items were dispatched on the Tuesday. Listings are set to two day dispatch and two day delivery. Most item usually get dispatched same or next business day but I allow an extra day so not to get hit by defects and punishments if something goes wrong. Butter to under promise and over deliver.

Yet with ebay working on past data buyers are shown it will get there quicker which does not work when a seller takes the full two days to dispatch. On the Monday I had three buyers message asking if the item had been dispatch.

When explaining that I offer two day dispatch and two day delivery they were understaning. Just another example of where ebay think they know better than the actuall business providing the service and causing sellers problems that don't need to happen if ebay showed sellers delivery dispatch times and delviery better these peoblems would not exisit.

Hi @returns_andexdisplay, thanks for your post.

I appreciate where you are coming from, and while we understand what you are trying to say, this has been flagged and reviewed from our end, and no faults have been found. I understand this is not the outcome/answer you'd expect as sellers, but again, there are not technical faults affecting EDDs.

Thank you,

Marco

returns_andexdisplay

·2 years ago

Thanks for your reply Marco

I like many others sellers feel like we are banging our head against a wall with EDD and the problems it causes and showing incorect dates to buyers which then lead to disapointed buyers. Whilst I understand that there are not any bugs or technical issues with the system. The whole EDD is not fit for purpose in the way that it is designed on past data. Like many things at ebay you seem to be living and working in the past.

Instead of showing EDD, why not show buyers dispatch date and courier delivery time, then show a percentage as to when this was achieved quicker, on time or late. Then let buyer decide if the speed of delivery is acceable.

marco@ebay

eBay Staff

Admin2 years ago

@returns_andexdisplay wrote:

Thanks for your reply Marco

I like many others sellers feel like we are banging our head against a wall with EDD and the problems it causes and showing incorect dates to buyers which then lead to disapointed buyers. Whilst I understand that there are not any bugs or technical issues with the system. The whole EDD is not fit for purpose in the way that it is designed on past data. Like many things at ebay you seem to be living and working in the past.

Instead of showing EDD, why not show buyers dispatch date and courier delivery time, then show a percentage as to when this was achieved quicker, on time or late. Then let buyer decide if the speed of delivery is acceable.

Thanks for your reply, @returns_andexdisplay.

I'd be happy to pass on your feedback to the dedicated team, so they can take this into consideration for future updates. However, please note that this doesn't necessarily means that it'll be taken onboard.

Thank you,

Marco

tressygirl

·2 years ago

Hi team,

I don't suppose there's any update , I realise it takes time, but is it being pursued, that is, my wee request to get the ' Mark as Unpaid option' returned. It used to be an option, so not a ' new' feature to introduce.

There have been a few more questions this past week, members mistakenly marking an item as Paid , and wishing to know how to mark as unpaid, which at present, is not possible for a seller.

Thanks.

katie@ebay

eBay Staff

2 years ago

@tressygirl wrote:

Hi team,

I don't suppose there's any update , I realise it takes time, but is it being pursued, that is, my wee request to get the ' Mark as Unpaid option' returned. It used to be an option, so not a ' new' feature to introduce.

There have been a few more questions this past week, members mistakenly marking an item as Paid , and wishing to know how to mark as unpaid, which at present, is not possible for a seller.

Thanks.

Hi @tressygirl,

No we do not have an update on this, and it may be something that we won't hear back on.

I did share this feedback with the team but have not heard any updates.

Thanks,

Katie

tressygirl

·2 years ago

Thanks Katie, I'll just keep looking out for it on the drop down menu, hopefully will see its return, handy tool to have.

williabaxte7

·2 years ago

Sorry that should say seller not buyer

williabaxte7

·2 years ago

Hi. I sent a offer to a buyer which was accepted. ( 9thfeb) . But item is still awaiting despatch . Messaged buyer yesterday evening . But have had no reply as of yet . I have tried to ask them to cancel the item but still no reply .

dave@ebay

eBay Staff

Admin2 years ago

@williabaxte7 wrote:

Hi. I sent a offer to a buyer which was accepted. ( 9thfeb) . But item is still awaiting despatch . Messaged buyer yesterday evening . But have had no reply as of yet . I have tried to ask them to cancel the item but still no reply .

Hi @williabaxte7

Has the estimated delivery date passed for the item?

Thanks,

Dave

williabaxte7

·2 years ago

Hi Dave no the edd is tomorrow.

dave@ebay

eBay Staff

Admin2 years ago

@williabaxte7 wrote:

Hi Dave no the edd is tomorrow.

Hi @williabaxte7

It could be the seller is going to overnight the item to you but if they don't sent the item you should still be covered. You should be able to open an item not received case, the steps can be found here.

Thanks,

Dave

ssmith0115

·2 years ago

Royal Mail have failed to upload a proof of delivery photo and/or GPS coordinates with several of my orders this past month.
These orders all still show an "item delivered" status and were sent using the Royal Mail Tracked 48 service.

To decide in favour of Sellers during an Item Not Received (INR) case, is it important to eBay decision makers that the GPS coordinates are included alongside an "item delivered" status ?

marco@ebay

eBay Staff

Admin2 years ago

@ssmith0115 wrote:

Royal Mail have failed to upload a proof of delivery photo and/or GPS coordinates with several of my orders this past month.
These orders all still show an "item delivered" status and were sent using the Royal Mail Tracked 48 service.

To decide in favour of Sellers during an Item Not Received (INR) case, is it important to eBay decision makers that the GPS coordinates are included alongside an "item delivered" status ?

Hi @ssmith0115, thanks for your post.

Do you have 2 or 3 item numbers we can check, so we can look into this for you? Please note that if the issue is from Royal Mail's end, you would need to contact them directly as we only mirror the updates the upload to their website.

Thank you,

Marco

ssmith0115

·2 years ago

Hi Marco,

It is a Royal Mail issue but I would like to know how eBay deal with this situation.

eBay say in their rules that a "delivered" or "attempted delivery" status is sufficient to be determined as a successful delivery from a sellers perspective.

The rules don't mention that GPS coordinates have to be included as part of a successful delivery so was wondering what eBay's stance is on this issue.

marco@ebay

eBay Staff

Admin2 years ago

@ssmith0115 wrote:

Hi Marco,

It is a Royal Mail issue but I would like to know how eBay deal with this situation.

eBay say in their rules that a "delivered" or "attempted delivery" status is sufficient to be determined as a successful delivery from a sellers perspective.

The rules don't mention that GPS coordinates have to be included as part of a successful delivery so was wondering what eBay's stance is on this issue.

Hi @ssmith0115, thanks for your reply.

I'm afraid that if the issue is not from our end, there is no much we could do about 3rd party platforms. You can always appeal any potential defects, but please note that we would follow Royal Mail updates. If they don't acknowledge the issue or confirm it, we wouldn't have a way to confirm this in order to take further actions. So, this is something you would need to escalate with them.

Thank you,

Marco

rainbowtrax

·2 years ago

🌈🎵🎶☕🧋View listings

Are ebay aware that, for months, thousands of CDs in ebay's product catalogue have had the Genre Item Specific set to Contemporary Christian? Can this please be fixed.

dave@ebay

eBay Staff

Admin2 years ago

@rainbowtrax wrote:

Are ebay aware that, for months, thousands of CDs in ebay's product catalogue have had the Genre Item Specific set to Contemporary Christian? Can this please be fixed.

Hi @rainbowtrax

I wasn't aware of this but if you can send me some item numbers from where you're seeing it Ill send it to the catalogue team to investigate.

Thanks,

Dave

rainbowtrax

·2 years ago

🌈🎵🎶☕🧋View listings

@dave@ebay it's pretty much endemic tbh. Here's over 235,000 items ranging from John Lennon and Bob Dylan to Abba to David Lee Roth: Contemporary Christian genre. It's not a case of item numbers, it's assigned by EAN so all listings for all of the thousands of affected EANs have the genre as Contemporary Christian in ebay's catalogue. As soon as you try and list an item, you add the EAN to that field on the listing form (as it's compulsory) and all the error strewn catalogue data is automatically applied to the listing.

It's been like it for months. The only way to get rid of it is to restart the listing and wrongly enter "Does not apply" in the EAN field to stop the catalogue data from being attached.

dave@ebay

eBay Staff

Admin2 years ago

@rainbowtrax wrote:

@dave@ebay it's pretty much endemic tbh. Here's over 235,000 items ranging from John Lennon and Bob Dylan to Abba to David Lee Roth: Contemporary Christian genre. It's not a case of item numbers, it's assigned by EAN so all listings for all of the thousands of affected EANs have the genre as Contemporary Christian in ebay's catalogue. As soon as you try and list an item, you add the EAN to that field on the listing form (as it's compulsory) and all the error strewn catalogue data is automatically applied to the listing.

It's been like it for months. The only way to get rid of it is to restart the listing and wrongly enter "Does not apply" in the EAN field to stop the catalogue data from being attached.

Perfect, thanks @rainbowtrax

Ive pulled a few examples from the list and I'll escalate this to the catalogue team to be reviewed.

Thanks,

Dave