Weekly Chat with the eBay Community Team- 11.09.24 @2pm | Chat with the eBay Community Team | eBay UK

Weekly Chat with the eBay Community Team- 11.09.24 @2pm | Chat with the eBay Community Team | eBay UK

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Chat with the eBay Community Team

Weekly Chat with the eBay Community Team- 11.09.24 @2pm

Hi everybody!

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.

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Our eBay Community Team is made up of @kat@ebay, @anita@ebay and @anita@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support.

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order, and will quote the original question in each answer.

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Many thanks,

Your eBay Community Team

community-team@ebay eBay Staff

eBay Staff

eBay Staff0 View listings

Posted 1 year ago·Last reply 1 year ago

33 comments

Anonymous User

·1 year ago

I was under the impression ebay would be asking for numbers, and wondered which one.

Anonymous User

·1 year ago

Come January when you have to report to HMRC, i'm a sole trader, will my UTR number do for your requirements or does it have to be NINO...?

dave@ebay

eBay Staff

Admin1 year ago

@Anonymous wrote:

Come January when you have to report to HMRC, i'm a sole trader, will my UTR number do for your requirements or does it have to be NINO...?

Hi @Anonymous

Unfortunately thats not something we can help with here. It would probably be worth checking with a financial adviser. They should be able to provide you some clarification.

Thanks,

Dave

Anonymous User

·1 year ago

@dave@ebay wrote:
@Anonymous wrote:
Come January when you have to report to HMRC, i'm a sole trader, will my UTR number do for your requirements or does it have to be NINO...?
Hi @Anonymous

Unfortunately thats not something we can help with here. It would probably be worth checking with a financial adviser. They should be able to provide you some clarification.

Thanks,
Dave

But it will be ebay asking for the NINO/UTR, so they must surely know what they will be asking for?
I would prefer to use the UTR I had from self employment days, even though I am only a private seller now, so I would also like to know exactly which number ebay will be asking for.

dave@ebay

eBay Staff

Admin1 year ago

@Anonymous wrote:

@dave@ebay wrote:

@Anonymous wrote:

Come January when you have to report to HMRC, i'm a sole trader, will my UTR number do for your requirements or does it have to be NINO...?

Hi @Anonymous

Unfortunately thats not something we can help with here. It would probably be worth checking with a financial adviser. They should be able to provide you some clarification.

Thanks,

Dave

But it will be ebay asking for the NINO/UTR, so they must surely know what they will be asking for?
I would prefer to use the UTR I had from self employment days, even though I am only a private seller now, so I would also like to know exactly which number ebay will be asking for.

Hi @Anonymous

This isn't something our team deals with. You can reach out to customer support who may be able to help you with this.

Thanks,

Dave

Anonymous User

·1 year ago

@dave@ebay

Thanks Dave, but given that if you ask 5 customer support staff the same question you will likely get 5 different answers, it would be nice to have something down in writing. Perhaps you could pass on a suggestion that an announcement on this would be helpful?

dave@ebay

eBay Staff

Admin1 year ago

@Anonymous wrote:

@dave@ebay

Thanks Dave, but given that if you ask 5 customer support staff the same question you will likely get 5 different answers, it would be nice to have something down in writing. Perhaps you could pass on a suggestion that an announcement on this would be helpful?

Hi @Anonymous

There will usually be a post on the announcement board or some communication through the usual channels closer to the time. I have asked for some more information on it and we will reach out ASAP.

Thanks,

Dave

a45heaven

·1 year ago

this is from HMRC web site

Keeping your National Insurance number safe

To prevent identity fraud, do not share your National Insurance number with anyone who does not need it.

These organisations may need to know what your number is:

HM Revenue and Customs (HMRC)
your employer
the Department for Work and Pensions (which includes Jobcentre Plus and the Pension, Disability and Carers Service), if you claim state benefits, or in Northern Ireland the Department for Social Development
your local council, if you claim Housing Benefit, or the Northern Ireland Housing Executive
Electoral Registration Officers (to check your identity when you register to vote)
the Student Loans Company, if you apply for a student loan
your pension provider if you have a personal or stakeholder pension
your Individual Savings Account (ISA) provider, if you open an ISA
authorised financial service providers who help you buy and sell investments like shares, bonds and derivatives - you can check if your provider is authorised
Veterans UK

so ?

bojangled

·1 year ago

@dave@ebay

Sorry that doesn't make sense, which number will eBay be asking sole trader business sellers for? A financial advisor can't answer on behalf of eBay.

Jo

dave@ebay

eBay Staff

Admin1 year ago

@bojangled wrote:

@dave@ebay

Sorry that doesn't make sense, which number will eBay be asking sole trader business sellers for? A financial advisor can't answer on behalf of eBay.

Jo

Hi @bojangled

You can reach out the guys in Customer Support, they may be able to provide you more information on this. As its not we deal with I cant give an answer. We will however have more communications closer to the time.

Thanks,

Dave

hanging_sheep

·1 year ago

Hi there, if I don't sell to the EU or Northern Ireland, do I have to comply with the new General Product Safety Regulations? Thanks!

kat@ebay

eBay Staff

Admin1 year ago

@hanging_sheep wrote:

Hi there, if I don't sell to the EU or Northern Ireland, do I have to comply with the new General Product Safety Regulations? Thanks!

Hi @hanging_sheep ,

You only need to comply with these GPSR regulations if you do sell to the EU & Northern Ireland.

Thank you,

Kat

hanging_sheep

·1 year ago

Hi Kat

Thank you for your reply. So am I just getting the emails to update my listings because its a mass generic email to all ebayer sellers as I removed selling to all EU and NI a few weeks ago when we first learned about these new regulations? Thanks

kat@ebay

eBay Staff

Admin1 year ago

@hanging_sheep wrote:

Hi Kat

Thank you for your reply. So am I just getting the emails to update my listings because its a mass generic email to all ebayer sellers as I removed selling to all EU and NI a few weeks ago when we first learned about these new regulations? Thanks

Hi @hanging_sheep ,

Yes its a mass email that went out to remind all sellers of the new requirements for these regulations. If your no longer selling to the EU and NI then it won't apply to you.

Thank you,

Kat

hanging_sheep

·1 year ago

Thank you Kat, you've been very helpful 🙂

darth_baggins

·1 year ago

Can you explain why the 'working as intended, nothing wrong with it, dynamic EDD' would show an order as 'running behind' while it's still half a day within the estimate?

On a personal purchase, the estimate was September 4th-5th. At 11:50am on the 5th, I was told it was 'running behind'. How is it possible for an item to be running behind when the EDD hasn't yet passed?

marco@ebay

eBay Staff

Admin1 year ago

Hi @darth_baggins, thanks for your question.

If you confirm the item number, I can look into it after the chat, and provide you with an update as soon as possible.

Thank you,

Marco

darth_baggins

·1 year ago

Can I DM this? Purchase was on a different account.

marco@ebay

eBay Staff

Admin1 year ago

@darth_baggins wrote:

Can I DM this? Purchase was on a different account.

Thanks for your reply, @darth_baggins.

You can, but it has to be from the account the order was placed from. Otherwise, we won't be able to look into it for privacy and security reasons.

Thank you,

Marco

Anonymous User

·1 year ago

Is traffic to ebay.uk falling sharply as sales are dire.

dave@ebay

eBay Staff

Admin1 year ago

@Anonymous wrote:

Is traffic to ebay.uk falling sharply as sales are dire.

Hi @Anonymous

I'm not aware of any drops in traffic. Depending on the category you list in, it could be a seasonal dip. We sometimes see them as we come into peak trading.

Thanks,

Dave

lincolnshiremarine

·1 year ago

Good afternoon

We had a message from ebay about the General Product Safety Regulations. It provided a link by clicking "start complying today" when we clicked this it took us to our active listings page.

My question is:

We have many products that will have the same contact details to add on the listings. How do we add this information onto those listing as a bulk edit please.

I have asked ebay CS and what they suggested did not work, and then said I had to edit each listing individually.

Can you give STEP BY STEP instructions please?

Best wishes & thank you

kat@ebay

eBay Staff

Admin1 year ago

@lincolnshiremarine wrote:

Good afternoon

We had a message from ebay about the General Product Safety Regulations. It provided a link by clicking "start complying today" when we clicked this it took us to our active listings page.

My question is:

We have many products that will have the same contact details to add on the listings. How do we add this information onto those listing as a bulk edit please.

I have asked ebay CS and what they suggested did not work, and then said I had to edit each listing individually.

Can you give STEP BY STEP instructions please?

Best wishes & thank you

Hi @lincolnshiremarine ,

I know the functionality for this new info has just been introduced so the bulk edit may not work initially. Can you advise what steps you have done so far to try and do it in bulk?

Thank you,

Kat

lincolnshiremarine

·1 year ago

Hi Kat

I ticked the box on the listings I wanted to change, if I click edit then just one of listing comes up.

If I click on the arrow the drop down menu gives me lots of options, "add item Specifics" this does not bring me to the details I need to fill in, "add/edit note" is no good either.

Have you got an option on the drop down menu for add General Product Safety reg details?

How do I please add this information in bulk on my listings.

I would like to get ready and organised for this whilst my ebay shop is slow.

It is no help to the sellers ,if you are telling us to be ready and do not provide the tools to help.

I have over 1,000 listings and I do not want to do this one at a time.

Best wishes

kat@ebay

eBay Staff

Admin1 year ago

@lincolnshiremarine wrote:

Hi Kat

I ticked the box on the listings I wanted to change, if I click edit then just one of listing comes up.

If I click on the arrow the drop down menu gives me lots of options, "add item Specifics" this does not bring me to the details I need to fill in, "add/edit note" is no good either.

Have you got an option on the drop down menu for add General Product Safety reg details?

How do I please add this information in bulk on my listings.

I would like to get ready and organised for this whilst my ebay shop is slow.

It is no help to the sellers ,if you are telling us to be ready and do not provide the tools to help.

I have over 1,000 listings and I do not want to do this one at a time.

Best wishes

Hi @lincolnshiremarine ,

I'll have a look into the details for it as it was announced today. I will follow up offline and come back to you.

Thank you,

Kat

lincolnshiremarine

·1 year ago

Thank you Kat, I appreciate that.

Best wishes

kat@ebay

eBay Staff

Admin1 year ago

Hi @lincolnshiremarine,

Apologies for the delay but please see the below steps for how to update your listings for the safety regulations.

How to include product safety information in your listings

Create a new listing or revise an existing listing.
Go to the Item disclosures section.
Select the toggle next to Product Safety.
Choose up to 4 Pictograms and up to 8 Statements.
You can also add Additional information (120 characters). The text field does not support URLs. If you want to add a link to more details, then you will need to update your item description.
If more pictograms or statements are required, you can add a picture to your listing to display the associated product safety information (pictograms and statements).
Once the listing is completed, the Safety Information will appear in the View Item page below the item description and above the seller information.

How to add product safety information to your listings in bulk

Create multiple new listings or select a group of existing listings to revise.
Use the check boxes on the right to select which listings you want to add product safety information to.
From the Bulk edit drop down, choose Item disclosures.
From the Item disclosures panel, select Product Safety.
Select Change to from the drop down.
Choose up to 4 Pictograms and up to 8 Statements.
You can also add Additional information (120 characters). The text field does not support URLs. If you want to add a link to more details, then you will need to update your item description.
If more pictograms or statements are required, you can add a picture to your listing to display the associated product safety information (pictograms and statements).
Once the listing is completed, the Safety Information will appear in the View Item page below the item description and above the seller information.

How to upload product documents

Create a new listing or revise an existing listing.
Go to the Item disclosures section.
Select the toggle next to Product documents.
Add up to 10 Product documents, selecting the type and language(s) for each one.

How to add product documents to your listings in bulk

Create multiple new listings or select a group of existing listings to revise.
Use the check boxes on the right to select which listings you want to add product safety documents to.
From the Bulk edit drop down, choose Item disclosures.
From the Item disclosures panel, select Product documents.
Select Change to from the drop down.
Add up to 10 Product documents, selecting the type and language(s) for each one.

How to include manufacturer or EU responsible person contacts in your listings

Create a new listing or revise an existing listing.
Go to the Item disclosures section.
Select the toggle next to Product manufacturer.
Click + Add Product manufacturer to add contact information for 1 manufacturer.
If your Product manufacturer is not based in the EU or Northern Ireland, you can also click + Add EU responsible person to add contact information for up to 5 responsible persons.

How to add manufacturer or EU responsible person contacts to your listings in bulk

Create multiple new listings or select a group of existing listings to revise.
Use the check boxes on the right to select which listings you want to add contact information to.
From the Bulk edit drop down, choose Item disclosures.
From the Item disclosures panel, select Product manufacturer.
Select Change to from the drop down.
Add the Product manufacturer contact information for 1 manufacturer.
If your Product manufacturer is not based in the EU or Northern Ireland, when you have saved your Product manufacturer information, return to the Item disclosures panel and select EU responsible person.
You are able to add up to 5 EU responsible persons.

Thank you,

Kat

darth_baggins

·1 year ago

Is this new? I know eBay show competitor's listings on our listings, usually half way down or at the bottom. But today I'm seeing a banner for a competitor's shop right at the top of some of my listings, in several categories.

I'll be honest, this makes me want to close my shop and not use eBay ever again, for anything.

marco@ebay

eBay Staff

Admin1 year ago

@darth_baggins wrote:

Is this new? I know eBay show competitor's listings on our listings, usually half way down or at the bottom. But today I'm seeing a banner for a competitor's shop right at the top of some of my listings, in several categories.

I'll be honest, this makes me want to close my shop and not use eBay ever again, for anything.

Hi @darth_baggins, thanks for your question.

Yes, this is a new design. However, I am not quite sure whether this is still being tested with certain accounts, or if it is being implemented across all accounts.

I will take yours as an example, and pass this on for you, so your opinion/feedback can be taken into consideration.

Thank you,

Marco

darth_baggins

·1 year ago

More feedback for you. It's like if the owner of a market had two customers, both selling wool, and the owner puts a big banner on top of wool stall A's stall saying 'buy your wool here (Stall B) instead' because stall B paid the owner a bit more money.

I'm totally disgusted and very disillusioned. As a seller of more than 20 years on eBay I feel like it's a slap in the face and shows the utter contempt you have for sellers.

Please pass this feedback on.

marco@ebay

eBay Staff

Admin1 year ago

@darth_baggins wrote:

More feedback for you. It's like if the owner of a market had two customers, both selling wool, and the owner puts a big banner on top of wool stall A's stall saying 'buy your wool here (Stall B) instead' because stall B paid the owner a bit more money.

I'm totally disgusted and very disillusioned. As a seller of more than 20 years on eBay I feel like it's a slap in the face and shows the utter contempt you have for sellers.

Please pass this feedback on.

Thanks for your reply, @darth_baggins.

I can see where you are coming from, so I will be adding this to your report as well. Anything else, please let us know.

Thank you,

Marco

darth_baggins

·1 year ago

Thanks Marco.

Interestingly, since I posted this, the link to other shops is no longer showing on my listings.

I suspect it's one of those 'oops we pushed a button too early' moments that eBay are famous for.

marco@ebay

eBay Staff

Admin1 year ago

@darth_baggins wrote:

Thanks Marco.

Interestingly, since I posted this, the link to other shops is no longer showing on my listings.

I suspect it's one of those 'oops we pushed a button too early' moments that eBay are famous for.

Thanks for letting me know, @darth_baggins.

I will add that to the feedback as well, just in case. The more information, the better.

Thank you,

Marco