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Weekly Chat with the eBay Community Team- 09.07.25 @2pm
Hi everybody!
The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.
Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!
Our eBay Community Team is made up of dave@ebay and marco@ebay . Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. We understand that certain topics, such as concerns about businesses possibly using private accounts, can be frustrating and important to you. Please refrain from asking the same question repeatedly in our weekly live chats. We assure you that we carefully review all posts in the forum and ensure that your concerns are communicated to the relevant teams for appropriate action.
To maintain a constructive and community environment, posts that repeatedly breach this guideline may be removed. Continued violations could result in further action against your community account. We appreciate your cooperation and understanding in helping us keep our community focused and respectful.
To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order and will quote the original question in each answer.
Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards.
If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat!
Many thanks,
Your eBay Community Team
edwardian-dreams
·1 year agoWhen you try and list Lego building blocks custom shipping doesn’t appear , only SD
these are specifically on the exempt list - toys & games/lego @building
and under 100g/£10
kat@ebay
Hi @edwardian-dreams ,
Yes it is on the list of categories that should have the option for custom postage as long as its £10 and under and under 100g. I had another member today with the same issue for the craft category so I will include this in reporting it to the shipping team.
Thank you,
Kat
funkybunnie-direct
·1 year agoWhy is a in an auction is a bidder from my blocked list of countries allowed to bid (and win) an item?
dave@ebay
Hi @funkybunnie-direct
They obviously shouldn't be able to if you have the country blocked. PM me the item number for the transaction and I'll have a look and see if I can figure out what happened.
Thanks,
Dave
suelel1968
·1 year agoIm still confused about the 100g £10 SD opt out. Is it by certain category only now? I have some things that can go large letter, on custom delivery and some things like small drill bits which cannot and now cost almost double to post.
kat@ebay
Hi @suelel1968 ,
Simple Delivery is optional for items priced £10 and under, letter-sized, and in certain categories. These are listed in the FAQ section - Which listings aren't required to use Simple Delivery? This can be found here
Thank you,
Kat
retroman303
·1 year agoHi, I’d be grateful if you could clarify what would happen in the following scenario:
A Simple Delivery-eligible item sells (listed with the ‘Seller pays postage’ option selected). For reasons of their own, the seller does not use the SD shipping label, and sends the item via their own choice of courier and service, but does NOT use a tracked service. Within 14 days of the item selling, the seller requests a refund of the unused SD label fee.
The refund request page lists four conditions that must be met, the fourth one being that the item was sent using a tracked service. Given that the seller does not have their own tracking number to ‘over-write’ the one generated automatically by eBay (but does fulfil the other three conditions):
- Would the refund request be rejected on the basis that no tracked service was used?
- Can the seller even complete the refund request form in the first place if they have no ‘new’ tracking number, or does the system prevent the seller from proceeding to the end of the request form?
- Or is it the case that the seller WILL get the refund, but will – obviously – have to wait longer for their sale proceeds (due to the item not being sent tracked)?
I know that’s a lot of questions, but they’re all permutations of what might feasibly happen (in the absence of any hard concrete information such as other member’s experiences to go on).
Boiling it down, in the situation described in the first paragraph, will eBay refund the unused SD label fee or not?
Also, sorry if I should be asking in a separate post, but I have a related question. Another member mentioned the possibility of using Royal Mail 1st/2nd Class Signed For. Apparently, with this service, the buyer of the postage is given some kind of reference number or code (I’m sorry to be vague about this, but the member who mentioned it was also, by their own admission, not clear on the matter). According to Royal Mail’s website, these two services offer online delivery confirmation. This presumably involves some kind of scan at the point of delivery.
My question here is, in the same scenario as above, would the system accept the Signed For number/code in the ‘Tracking number’ field of the refund request form? Or is this a big no-no, as Signed For is not a fully tracked service?
I appreciate that this last question is a bit obscure (and maybe there is as yet no precedent to go by), so I’m happy to wait if you need to check this (and maybe some of the other questions) with the Shipping Team.
I hope that I’ve worded this in an easy to understand way, but do please let me know if you need me to clarify anything – I’d much rather that than receive answers based on a misunderstanding of what I’m asking.
Many thanks.
marco@ebay
Hi @retroman303, thanks for your question.
Based on that scenario, if you don't send the item with a tracked service, you will probably not get a refund for the Simple Delivery label as per the refund policies. Same answer would apply for both questions in this case.
Thank you,
Marco
d-o-y
·1 year agoHi
Can you let me know when I will receive refunds for unused SD labels. I have claimed several times within the 14 day period since 30 May and received no response. I even sent details of all the orders and proof of postage but nothing has happened. Are ebay refunding or are they insisting that we pay even when not used. I sold an item and the buyer collected from me as he lived nearby but have still been charged.
kat@ebay
Hi @d-o-y ,
The refunds should be processed within 14 days. Can you let me know how many labels you are waiting for refunds on?
Thank you,
Kat
lamppostelectrical
·1 year agoI tried adding a courier's tracking details to a sale this morning. The courier is APC. I get a message saying that another seller has already used that tracking number so I'm unable to add it. APC (and perhaps others) do re-use consignment numbers. How can I add this to my sale to ensure I am compliant ?
I contacted customer services and was told that I need to contact the courier so they can "unlock" the tracking number. This doesn't sound right to me.
Please advise.
dave@ebay
Hi @lamppostelectrical
Some carriers do recycle their tracking numbers. It's not something we have any control over. It could be a case that the number was already used on our site or when our system contacts the courier site it shows as already used.
As the tracking is generated by the courier you would definitely need to reach out to them to see if they can reissue or update the number so it doesn't flag as already delivered.
Thanks,
Dave
krafty-kreations
·1 year agoCan I please share some honest feedback? It feels like eBay may be losing its way.
In just a few short months, we've seen the introduction of BPF, Simple Delivery, and now this new promotions model—all of which seem primarily focused on generating more revenue for eBay, but at the cost of making things more expensive and difficult for sellers.
I completely understand that eBay is a business and needs to make money. However, it’s disheartening that long-standing issues, like private accounts being used by obvious business sellers to avoid fees, are still not being addressed. Meanwhile, genuine, committed sellers—many of whom are also loyal buyers—are being pushed away by these changes.
You can only keep taking so much before people simply walk away. I truly hope eBay listens to its seller community before more of us feel forced to do just that.
dave@ebay
Hi @krafty-kreations
I understand your frustration at some of the changes we have introduced. We have been documenting and passing back all the feedback we received to the teams responsible for the updates.
I will of course share this with leadership as part of the report on this chat.
Thanks,
Dave
auctiongabble
·1 year ago@dave@ebay @marco@ebay @kat@ebay Regarding an issue i had with your chosen couriers last week, i posted in the weekly chat and received a standard response. The manager of authenticity would have been made aware of this issue, i have had no response, i messaged you all direct and received no response. It would be nice to receive a reply to this but i know i won't get one. Ive gone through all channels, contacting support, passing feedback and recommendations to the weekly chats.
Should i as a seller have to be contacting 'YOUR COURIERS' to arrange redeliveries and to get answers why YOUR couriers lied about delivery?
The worst 2 couriers in UK DPD and EVRI and ebay pick them.....
Surely you and the others must see the frustrations by all members on this site now? When is there going to be improvements for business sellers? noone is dealing with anything.
THe weekly chats needs some input from an actual manager of ebay , the managers also need to start reading the forum posts as they clearly are not doing.
Absolutely fuming with the lack of responses and unwillingness from all the ebay team at the moment to actually try to help business sellers and improve things.
marco@ebay
Hi @auctiongabble, thanks for your post.
As advised last week, we wouldn't visibility or the ability to work/assit with AG transactions. So, we can only recommend you to contact our customer service team, AG has a designated team for these transactions, so they will look into it for you and take it from there. If you need a follow up on this, you need to contact them directly.
Thank you,
Marco
auctiongabble
·1 year agoThanks @marco@ebay i find it very hard to believe that you 3 don't have ability to escalate direct to ebay teams. Thanks for the standard generic response.
a45heaven
·1 year ago@kat@ebay
Thanks for the other week when you gave me the definition for what comprised a VIEW on the bidding page. However i didnt see where you answered my question as to why the VIEWED number decreases, especially when judged against the definition you supplied.
kat@ebay
Hi @a45heaven ,
View counts are usually based on rolling periods which can cause increases and decreases in the numbers.
Thank you,
Kat
a45heaven
·1 year ago@kat@ebay
View counts are usually based on rolling periods which can cause increases and decreases in the numbers.
These are always on seven day auctions , so im not sure how what you said applies. I can see VIEWS rising until the item ends, but decreasing?
kat@ebay
Hi @a45heaven ,
eBay do remove bot traffic from view which is mostly done in real-time. However there is a secondary filtering process that performs a deeper analysis that removes bot traffic that may not have been caught by the real-time filtering, so it's possible that this can cause your auction views to decrease.
Thank you,
Kat
a45heaven
·1 year agoIs it possible to block SELLERS - rather than wasting time browsing, only to find a stumbling block at the end?
kat@ebay
Hi @a45heaven ,
I appreciate it can be frustrating but currently there is option to block sellers on the site.
Thank you,
Kat
a45heaven
·1 year ago@kat@ebay
No Option to block ?
As a buyer, can you see who has blocked you then, i mean without getting into the bidding section - again wasting time ?
kat@ebay
Hi @a45heaven ,
There has never been an option to block sellers on eBay. Buyers cannot see if they are blocked. That only shows on the sellers account in their preferences and not the buyers.
Thank you,
Kat
funkybunnie-direct
·1 year agoI ask a question on a subject that has had many questions asked within the community chat but has been very quiet recently – the question of ‘Business seller’ trading as ‘Private sellers’.
I personally don’t have any issue with the genuine ‘Private seller’, just those that are pretty obviously ‘Business sellers’ who are breaking ebay’s own rules which state
Business sellers are required to follow all government regulations, including registering as a business on eBay, and providing contact information and a return policy.
An eBay seller must register as a business if, for example, they sell items they have bought to resell, they make items in order to sell them, or if they buy items for their business.
But also breaking the terms the DMCC Act, and UK commercial law.
I have been following a seller who is registered as a ‘Private seller’. They presently have just over 300 items listed, all brand new, mostly within the range £30 to £100. In the week 7th to 13th June they sold 64 items with a value of approx. £3500. And quite a number of those that sold were duplicates.
Now it doesn’t take too much to work out that they MUST be a business seller according to ebays rules and UK commercial law.
I could give an example of a search which when you look at the completed nearly every one is from a ‘Private seller’ who has multiple copies of brand new items.
Can we assume that ebay isn’t really bothered about these sellers who not only are breaking UK law and ebay’s terms of trading?
These sellers will obviously be able to undercut genuine sellers (who provide a huge amount of income to ebay)
marco@ebay
Hi , thanks for your message.
If you see a seller that you believe might be against our policies, please report them and that will make us review it and take actions accordingly. However, please note that we wouldn't be able to share the outcome of these reviews as they can only be shared with the account holder. However, I will take notes of this and pass it on as I understand where you are coming from.
Thank you,
Marco
funkybunnie-direct
·1 year agoThanks for the reply Marco, but just the standard pasted reply that is received when asking this type of question. How are we supposed to report a seller (almost impossible now the old system of reporting has been removed)?
marco@ebay
Thanks for your reply, @funkybunnie-direct.
You are still able to report a seller. If you click here, you should be able to report them.
Thank you,
Marco
funkybunnie-direct
·1 year agoThanks Marco. I have reported so many, but only a very small number any action has been taken, and these go back to October last year. I have to presume that ebay is just happy with the current situation of abuse of their rules and UK law.
Why is ebay not taking action themselves (it shouldn't need sellers to report these sellers - and most of the time it appears our reports are just ignored anyway)?
marco@ebay
Thanks for your reply, @funkybunnie-direct.
Maybe there was a reason to not action the account in question. Like I said in my previous replies, users do not have a full view of other sellers account, you could only presume from there, but only us could do a full review, and actions are taken accordingly. As advised before, the outcomes are not to be shared with other, but it is all reviewed and actioned accordingly. Just because the outcome you were expecting wasn't taken, doesn't mean that that's wrong or that there is something necessarily wrong with the account in question.
Thank you,
Marco
vinylscot
·1 year agomarco@ebay With respect, with regard to business sellers masquerading as private sellers, many of us have been reporting these regularly for months, if not years, and, in my own experience, action is taken in only around 20% of reports I have submitted.
You visit Seller Central and the Business Sellers' Board regularly, and you know how hot a topic this is, and has been for years.
eBay is clearly not taking the action they should be, and is overcharging (possibly illegally, as the sellers are trading illegally) every single buyer from these bogus sellers, on every single transaction. There should be no BPF on any of these sales, as you will no doubt appreciate.
Apart from anything else, eBay must be losing a fortune in uncollected fees.
You (eBay that is, not you personally) really need to sort this out.
marco@ebay
Hi @vinylscot, thanks for your input on this.
I totally see where you are coming from, but like you said above, it is within our best interest as a company to make sure that sellers a correctly registered, with one of the reasons being that, for example in this case, it could cost us profit in fees, so that with other reasons, makes us definitely review and actions these reports accordingly. However, we are unable to share the outcomes of these reviews for the reasons I've mentioned above. So, we can only encourage users to keep reporting anything that they believe might be against policy.
Thank you,
Marco
krafty-kreations
·1 year agoI totally see where you are coming from, but like you said above, it is within our best interest as a company to make sure that sellers a correctly registered, with one of the reasons being that, for example in this case, it could cost us profit in fees, so that with other reasons, makes us definitely review and actions these reports accordingly. However, we are unable to share the outcomes of these reviews for the reasons I've mentioned above. So, we can only encourage users to keep reporting anything that they believe might be against policy.
We can see what happens, absolutely nothing happens!!
One seller in my category. well over 1000 hand made products, reported many times, still happily selling on a private account.
So if you make to sell is that a business or not a business?
marco@ebay
Thanks for your reply, @krafty-kreations.
Users wouldn't have a full view of the account, you could only presume from there. However, you wouldn't really know what's the full account status, so while I see where you are coming from, please let the full review and outcome be done by us.
Thank you,
Marco
vinylscot
·1 year agoMarco, that's utter nonsense, and you know it is.
vinylscot
·1 year agoPlease Marco, we're not daft. We don't need you to share the outcomes of reviews. If we report an account, we keep a note, and check in periodically to see if eBay has done as it should. It is painfully obvious, far too often, that eBay has not even looked at the account in question.
eBay is simply not doing enough to address this issue.
Please stop gaslighting us.
marco@ebay
Thanks for your reply, @vinylscot.
But just like I said in my previous reply to a different member, users don't have a full picture of the account, you could only presume from there. Other users wouldn't really know what's the full account status, so while I understand what you mean, please let the full review and outcome be done by us.
Thanks,
Marco
clocla-0
·1 year agoGood afternoon!
The picture shows 2 items listed in the Crafts category, both 18g (under 100g with packaging), and both listed for £2.25. Both are just a folded piece of paper with instructions on it.
The one on the left is a knitting pattern, and quite rightly, I have the opportunity to opt out of SD and list it with £1.55 postage - all that is needed for me to send it with a stamp.
However, the one on the right is a pattern chart for a rug design - there is no option to opt out in this sub category, so I had to list with SD and £2.70 postage (making it unlikely to sell).
They are both in the same main category, so why no option to opt out? I would imagine that a paper pattern/instructions, would be an option in EVERY sub category in the Crafts category, so there really should be an opt out in each sub category.
kat@ebay
Hi @clocla-0 ,
Thank you for the examples. It does look like the custom postage option should be available for the second listing. Can you share the listing numbers or the draft links of both and I will share this feedback with the shipping team.
Thank you,
Kat
clocla-0
·1 year agoThanks @kat@ebay
Item numbers:
277256418507 - knitting pattern with opt out
277256397030 - rug pattern, no opt out
kat@ebay
Hi @clocla-0 ,
Thank you for the examples. I will share these with the shipping team. If possible in the meantime can you try listing the 2nd item from scratch without using sell similar and see if doing it that way gives the custom postage option.
Thank you,
Kat
clocla-0
·1 year agoI tried every which way to list it the other day, and it wasn't allowing opt out on any. I have just tried again (create listing from scratch), using the various sub-sub categories in rug making - no opt out.
kat@ebay
Hi @clocla-0 ,
Thank you for trying and confirming it didn't work. I'll share this along with your examples.
Thank you,
Kat
return-to-natural
·1 year agoHello Team,
Our business model on eBay requires that our listings are best presented using dropdown/variation format.
What we have been struggling with since the seller hub changed drastically about two years ago in terms of layout, is managing our stock levels.
With the old layout, we could zip through variations and update their quantities via bulk editor. Now, we have to go to each individual listing in bulk editor, go to the back end of the listing then go to their variations. With almost 200 listings in variation format, it can take 4 hours to properly go through them all. What is worse is that lines are sometimes on zero stock for a variation with plenty of stock in the warehouse but we are not aware, which also tanks our sales overall.
Please advise.
Thanks
Yanike
dave@ebay
Hi @return-to-natural
It might be worth trying one of our partner providers. They provide a number of different solutions which might make things easier to manage.
You can find a list of our Partner Service Providers here.
Thanks,
Dave
dantwocats
·1 year agoAfternoon We now see we have the postage option of a free collection with simple delivery. but i have booked this two days in a row and no collection and no notice that i have ever booked a collection, and i see on the postage labels section of my hub it says drop off ,Customer services just said its royal mails problem but surly we should have some notice on our seller hubs that a collection has been book ? and notice that its going to be picked up instead of being left in the dark with postage overdo notices ,please look in to this as been another poor experience thanks
dave@ebay
Hi @dantwocats
I'll ask the shipping team to have a look to see if there are any issues on this side. If you can PM the transaction IDs for the bookings that weren't collected I'll pass them on the guys to have a look.
Thanks,
Dave
jjambadger27
·1 year agoNow that Simple Delivery has kicked in for me with no more custom postage option, are vinyl records still on the excluded list re being covered for loss & damage en route to the buyer?
It's also concerning to read some people on the community board saying how the item they've sold has been delivered by Evri despite deselecting that company and there being no delivery area issues.
kat@ebay
Hi @jjambadger27 ,
If the item is sent with Simple Delivery postage then eBay offers protection. Please see the below
Items are protected against loss or damage from the moment they are scanned into the courier’s delivery network until they are marked as delivered by the courier. There’s also no need to call the courier or customer support. In the event that a buyer raises a claim for an issue that occurs during transit, you won’t be held responsible.
A postage preference for either Evri or Royal Mail can be selected but there may be cases where eBay are unable to honour the courier selection, for example because of the weight of your item. If this happens, we may provide a label for a courier you've excluded.
Thank you,
Kat
krafty-kreations
·1 year ago2nd Question
I want to edit the answers to the FAQs I have set up but it seems I cannot edit them or delete them
As I sell time-sensitive products, I’d really like to highlight in as many places as I can to my buyers that eBay’s estimated delivery dates shouldn't be relied upon, as they often don't reflect real postal timelines.
Why can they not be edited?
marco@ebay
Hi @krafty-kreations, thanks for your question.
I was checking a couple of items of you there, and I couldn't find any FAQs, do you have an item item number as example, so I can take a further look for you please? Not sure if this is now not working for you, or maybe it was deleted?
Thank you,
Marco
krafty-kreations
·1 year agoI have no clue why they aren't there
I have tried to edit under communication with buyers but I cannot add or edit anything in there.
marco@ebay
Thanks for your reply, @krafty-kreations.
I checked there and I couldn't see anything, so that would make me believe that they were deleted. If you still see it, can you give an item number, and if you want send me a screenshot and I'll take a further look for you.
Thank you,
Marco
krafty-kreations
·1 year agoThanks Marco
When I click on contact seller using my private ID I can see my FAQS
My question is why can I not edit them, none of the clicky links work in settings, communicating with buyers and FAQS
marco@ebay
Thanks for your reply, @krafty-kreations.
Yes, you should be able to edit, remove and add. If you go to your settings here, you should be able to do it from there. I've just added a screenshot here for better visibility as well.
If that's not working for you, please feel free to contact customer support since the chat is closed now. They will be able to get it reported and fixed for you.
Thank you,
Marco
bojangled
·1 year ago@marco@ebay
Got to any of @krafty-kreations listings, click contact seller and they appear.
Jo
equinox-electronics
·1 year agoHi
There is currently a glitch when searching sold items
The pictures don't match up to the said item. Are you currently aware of this?
Thanks
marco@ebay
Hi , thanks for your question.
I haven't seen any reports internally suggesting there is an issue with this, could you please try clearing the caches and cookies of your browser and try again? If that doesn't work, please let me know and I will take a further look.
Thank you,
Marco
equinox-electronics
·1 year agoIm searching on the app. Just tried clearing cache and no difference
marco@ebay
Thanks for your reply, @equinox-electronics.
Could you please confirm an item number or 2, and what device you're using, its software version, and the current eBay version, so I can take a look for you?
Thank you,
Marco
equinox-electronics
·1 year agoI'm on android. Samsung S23 ultra. Latest app version
If you see the screenshot the top and bottom listings, the picture is duplicated
marco@ebay
Thanks for your reply, @equinox-electronics.
I'd still need you to confirm the item numbers, phone's software version, and app version please.
Thank you,
Marco
krafty-kreations
·1 year agoGood morning eBay team, I hope you're well.
1st Question
I'm trying to delete two duplicate postage policies from my account.
They both show as having 0 listings associated, but when I attempt to delete them, I receive the error message: "We're not able to delete these policies because they're associated with active listings. Please move your listings to another policy to delete them."
When I click on reassign listings, it then says: "Please select at least one policy with listings in order to reassign policies," which makes sense as there are no listings linked.
Why can I not delete them?
bojangled
·1 year ago@krafty-kreations
I’ve had this issue with a postage policy, try changing a value in the policy, like a cost or day value, save it then try deleting.
Jo
krafty-kreations
·1 year agoThank you, didn't work.
kat@ebay
Hi @krafty-kreations ,
Sounds like it might be a possible technical issue. Can you share the names of your postage policies and we can report it.
Thank you,
Kat
krafty-kreations
·1 year agoThanks Kat
Free Shipping Policy Copy (2)
Free Shipping Policy Copy (3)
Not even sure where they have come from, I didn't make them
kat@ebay
Hi @krafty-kreations ,
Thank you for the details. I'll get that logged with tech and let you know of updates.
Thank you,
Kat
kat@ebay
Hi @krafty-kreations ,
Just an update from yesterdays query. There is already an open ticket with tech for the issue where sellers cannot delete business/postage policies when no listings are associated with it. Your account has been added to the ticket and once there an update on the fix I will follow up with you.
Thank you,
Kat
kat@ebay
Hi @krafty-kreations ,
Following up with an update on the ticket for not being able to delete older business/postage policies when no listings are associated with it. This issue has now been resolved so you should be able to delete your older postage policies.
Thank you,
Kat
thealuminiumshop
·1 year agoFurther to the last 4 weeks. Multi variation listings. I have 250 variations on certain listings.
Will the new attribution change mean all 250 variations will be charged at a promoted rate?
"The person who knows is out of the office" for 4 weeks is really not good enough and we expect more from eBay.
dave@ebay
Hi @thealuminiumshop
I spoke to one of the Ads team and they confirmed rate is based on the item number. So, if any of the variations are clicked, it will then apply to all the sales for each variation sales on that item.
Thanks,
Dave
thealuminiumshop
·1 year agoHi Dave,
Thanks for the reply — but to be perfectly honest, this update is extremely disheartening.
We've worked hard to scale multi-variation listings with up to 250 variations, carefully managing our bidding and performance on a variation level. With the new attribution changes, it appears any promoted click on a single variation now locks all 250 variations into the promoted fee — regardless of whether those variations had impressions, visibility, or sales influenced by the ad.
This fundamentally breaks fair attribution and penalises sellers who use eBay's own listing tools to offer choice and efficiency to buyers.
A few urgent questions I need answered:
1. Where is the transparency?
Why hasn’t eBay officially communicated this in a detailed way, especially given how significantly it impacts high-variation sellers? A few lines in a community thread is not adequate.
2. Where is the data?
Can the Ads team provide evidence that multiple variation listings receive truly shared visibility from a single promoted click? Or are we simply being charged promoted fees across the board without actual ad delivery?
3. How does this benefit sellers — at all?
Sellers are now incentivised to break out variations into dozens of single-item listings, which clutters the marketplace and creates a worse experience for buyers. Is this really the direction eBay wants?
4. Will we get control back?
Will there be a future feature allowing variation-level ad attribution and bidding — especially for large catalogues where margin varies dramatically by variation?
5. Who advocates for high-volume sellers when these changes are made?
We can't escalate while "the person who knows is out of office" for 4 weeks. That’s not a system. We need accountability, not silence.
To say this is frustrating is an understatement. We need real answers and representation before more sellers abandon multi-variation listings or reduce promoted listings entirely.
Looking forward to a proper response — not vague assurances.
dave@ebay
Hi @thealuminiumshop ,
As I'm on the Ads team I unfortunately don't have the answers to your questions. I'll pass your questions over to the Ads Team but I can't guarantee a response that I can publicly share.
If they come back with some information that I can share, I'll post it.
Thanks,
Dave