💬 Weekly Chat with the eBay Community Team- 04.01.23 @2pm

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Hi everybody!

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.

Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!

Our eBay Community Team is made up of @kat@ebay , @dave@ebay and @katie@ebay . Between us, we have knowledge in Buying, Selling, ProTrader, Fulfilment, Parts & Accessories, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support.

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order, and will quote the original question in each answer.

Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards.

If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat!

Many thanks,

Your eBay Community Team

community-team@ebay eBay Staff

eBay Staff0 View listings

Posted 3 years ago · Edited 3 years ago·Last reply 3 years ago

2 comments

variousparts

·3 years ago

View listings

Folks, when I'm unable to generate Post Office labels on the last couple of occaisions I've been looking at the eBay status page (sts) and the Post Office business integrations .io page to see the condition reflected and I see nothing. I see that there is a warning on the eBay label purchasing page suggesting it is a Royal Mail problem - has there been any clarity on the cause of these problems, or any statement or metric I can track to see some improvement in reliability in this area?

Is it possible there is another shipping integration between eBay and RM which is masking the faults?

Regards,

kat@ebay

Admin3 years ago

View listings

@variousparts wrote:

Folks, when I'm unable to generate Post Office labels on the last couple of occaisions I've been looking at the eBay status page (sts) and the Post Office business integrations .io page to see the condition reflected and I see nothing. I see that there is a warning on the eBay label purchasing page suggesting it is a Royal Mail problem - has there been any clarity on the cause of these problems, or any statement or metric I can track to see some improvement in reliability in this area?

Is it possible there is another shipping integration between eBay and RM which is masking the faults?

Regards,

C

Hi @variousparts ,

We are seeing the ability to purchase royal mail labels. Can you send a screenshot showing the page where you are getting this message. Please ensure to block out any personal or buyers address details

Thank you,

Kat