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Weekly Chat with the eBay Community Team- 03.09.25 @2pm
Hi everybody!
The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.
Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!
Our eBay Community Team is made up of @dave@ebay and @marco@ebay . Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. We understand that certain topics, such as concerns about businesses possibly using private accounts, can be frustrating and important to you. Please refrain from asking the same question repeatedly in our weekly live chats. We assure you that we carefully review all posts in the forum and ensure that your concerns are communicated to the relevant teams for appropriate action.
To maintain a constructive and community environment, posts that repeatedly breach this guideline may be removed. Continued violations could result in further action against your community account. We appreciate your cooperation and understanding in helping us keep our community focused and respectful.
To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order and will quote the original question in each answer.
Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards.
If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat!
Many thanks,
Your eBay Community Team
ducatimondo
·11 months agoAs per the weekly chat last week, I am posting the same thing here again Marco, as the issue never got solved and this needs more information from eBay regarding this and another issue.
The original thread was here
https://community.ebay.co.uk/t5/Chat-with-the-eBay-Community/Weekly-Chat-with-the-eBay-Community-Team-27-08-25-2pm/m-p/7918685#M5968
"Good afternoon team,
I am seeing issues with the compatibility tool.
I have checked a listing and a KTM Adventure 890 2024 is not in the compatibility in the listing.
So I have checked the compatibility when editing the listing and it is in there??
This is the listing
https://www.ebay.co.uk/itm/282848112330
So I have edited the listing to remove and add the bike again and it is still not there.
When I jump back in to edit the listing, it is still there??
So I have used the eBay compatibility tool by adding the bike to my garage in the listing on a PC and it says it is not compatible??
But it is in the vehicle list in the listing when editing...
When I check the listing revisions by clicking on the revisions button, it says it has not been edited since Nov 2024
But at the top of the item specifics, it says it was edited today??
Any help appreciated, as listing vehicle parts is already 1000 times more difficult than selling clothing or whatnot, so quite ridiculous that it doesn't even work.
Cheers
Russ"
As per your reply on the thread last week, I did receive a call from "eBay" on my personal mobile, as eBay never did resolve the issues of replacing our business contact details with mobile numbers when you implemented the requirement for one time pass codes. This issue of contact information has been raised with eBay countless times and was never resolved!!
I asked the agent calling to instead call me on the landline and he refused, saying he could only call me on the number on the account. Our business landline is on the account, you can see it when you click on seller contact information in the bottom of all of our listings. It is there, as that is a statutory requirement that we happily comply with. Yet, the eBay agent refused to contact us on that number as he said he could only use the mobile number!!
The mobile number(s) on the account(s) was only provided to eBay, vi coactus, as eBay claimed you must have one for the sole purpose of one time pass codes to aid with security on the account.
The mobile numbers provided for each of our eBay accounts are personal mobile phones, since there is no statutory requirement for a company in England to have a mobile phone. There is a statutory requirement for a company in England to have a landline phone number and we have always had the same landline number since we started the company.
To my innerstanding, this is now a clear breach of our statutory rights pursuant to the Data Protection Act 2018, as eBay are continuing to use personal data for reasons other than intended or the purpose provided. eBay have been repeatedly told this when you compelled us to provide the aforementioned information.
The call didn't last long, as I was at the time in considerable pain due to a back injury and very annoyed at the way the agent seemed to be treating me. I would not consent to the call being recorded, as is my statutory right and he refused to call us on the landline, as is my statutory right.
It seems that eBay having this technical glitch has led to more than one issue that will be required to be fixed.
The initial post in the weekly chat was made to make eBay aware of a technical issue that is affecting our listings, that could affect all listings for vehicle parts throughout the eBay platform. I have no idea why asking eBay to help with simple issues on your own platform seem to be dealt with in such a belligerent way by eBay. Why would any company not accept assistance from anyone going considerably out of their way to help their platform?
If someone at eBay does want to discuss the issue with the vehicle compatibility that I originally asked for help with in the weekly chat, then please go ahead and call us on our landline and we will be happy to explain the issue and help eBay to resolve their issue.
In contrast, if eBay don't want any help solving issues that affect your platform, please try to more courteous when conveying that, as I really don't expect be treated like that from someone I was trying to help.
If someone at eBay could also go ahead and fix the issue of eBay using the contact details (mobile phone number(s)) for other than the purpose provided, that would be great!!
Thank you
Russ
marco@ebay
Hi @ducatimondo, thanks for your post.
I addressed this for you last week, and it was escalated for you as well, so it can be resolved, which is why the agent got in touch with you. However, you've refused to speak to them, and there is nothing we could do about that, I'm afraid. I understand you had your reasons, but if you wish to get this sorted, you'd need to get in touch with them. If you wish to do so, you can do it from here.
Thank you,
Marco
mygaras
·11 months agoEstimated Delivery Dates
Hi Team
I know that this has been churning around for months (years?), and I thought it had been resolved, but there still seems to be an issue with Estimated Delivery Dates. I just can't understand why Standard Delivery and Express Delivery show the same estimated delivery date. I've checked my private and business accounts, and they're still both showing the same results - delivery in 2-3 days (see screenshot below).
Also, I've noticed that, depending on which day an item is posted, the EDD often shows buyers that they can expect their delivery on a Sunday. I'm pretty sure Royal Mail don't delivery on Sundays (!), therefore, why does eBay show buyers that they can expect their item on that day? (Unfortunately I don't have a screenshot of that instance).
Thanks 😊
marco@ebay
Hi @mygaras, thanks for your question.
Yes, we've seen this case reported before, and there is an open ticket for this. Unfortunately, we still haven't had any updates saying this is resolved. I'll be happy to add to the report that your account is also being impacted.
Thank you,
Marco
retroman303
·11 months agoHi, yet another Simple Delivery question.
Can you please provide a reason (apart from just "That's what eBay have decided") why a private seller's choice of courier (Royal Mail only, Evri only, or both) is applied 'globally', including retroactively to existing listings?
Even if SD is here to stay - which, unfortunately, seems to be the case - I see no good reason why a seller cannot apply this choice on a per-listing basis (with the option to apply globally if they wish).
My preferred courier is Royal Mail (let's not get into the increased prices if RM, or indeed Evri, is de-selected...), but there are some items, mostly lower-priced ones, which I would be willing to send via Evri. But there is no facility to do this without my existing (and future) listings being automatically modified to allow Evri as well.
This inflexibility adds additional constraints to the already problematic Simple Delivery system. Given that eBay appears keen to push Evri, it would be in their own interests to allow the courier selection on a per-listing basis rather than totally across the board.
If my only choice is one carrier globally or both carriers globally, I will stick with Royal Mail, and Evri won't get a look-in, even if I were in principle prepared to send some items using them. I doubt I'm the only seller with this stance. Of course, I then have to pay label fees that are inflated further still.
As a private seller just starting to resume my listing activity, I cannot stress how manipulated by eBay and Simple Delivery I am feeling.
marco@ebay
Hi @retroman303, thanks for your post.
I am afraid that this is the way it has been designed, but thanks for your input. I'll pass on your message to the relevant team, so they can take your input into consideration. However, like we always say, please note that this doesn't necessarily means that changes around this will be made.
Thank you,
Marco
auctiongabble
·11 months agoHi Dave & Kate
A different subject that i tagged you both into a post and received no reply
Hi All,
As previously posted i mentioned i would be visiting a jewellery show in London and will be talking to the ebay authentication team at the show, well i was able to do that today and this was how it went.
Being asked how my sales are:
Telling the ebay rep that my sales are down 80% and im not the only one as many are experiencing the same since Feb, do you happen to read the members forum?
Her reply, oh someone else mentioned about poor sales but it was news to her and she doesn't and not many ebay personel read these forums.
She mentioned the usual: are you ensuring titles are good, photos are good and using many photos, all item specifics are completed and ensuring main keywords in first 4 words of title. There was ntohing that could be advised other than promotions! She saw nothing wrong that paying 14.9% fees and ebays recomended ad fee of 12% would leave very little profit. Also the in balance between private sellers paying no fees and getting 300 free listings per month compared to business sellers having to pay £25 plus VAT for shop to get 250 free listings.
I raised the point, business sellers selling in jewellery catergory are paying 14.9% in fees if above standard rating, what are we getting for that? Her response 'A platform', as with all businesses costs have gone up and ebay is a business to make profit!
To which i commented, a platform that has glitches from 1 wk to the next, Support that is no good (unless you get through to dublin), a platform that is loosing business sellers because ebay panicked about V****d and went about it all wrong. Ebay as a platform worked well about 4 years ago, Since the new ceo came on board was the turning point and start of the decline on here.
Atleast 2 years ago i raised a number of improvements to authentication on how to better provide detail reports to sellers when items fail. All i got was 'Yeah things are slow to be implemented within authentication for improvements'
She took no notes down throughout the entire conversation and i have missed some parts out.
To summarise, ebay see no issues and all that is important to them is their profit margin at the cost of damaging business sellers and loosing business sellers.
@dave@ebay
I messaged you and tagged you in a post regarding what you wrote about Global shipping
Ebay authentication at the show were unaware that jewellery and precious metals are prohibited items with global shipping.... this is your own partned international courier service that you provide!
Can i have a reply by Wednesday?
@kat@ebay
I have raised many if not all the points above in weekly chat and i am told feedback will go the the relevant departments. My feedback and advice to the authentication team 2 years ago was to a team leader within that department. Meeting with the ebay authentication team today clearly shows that nothing is dealt and yet we get told 'it will be passed as feedback'.
My suggestion is that a senior manager within ebay who deals with 'feedback' is invited to participate in the weekly chats or have them contact me directly to discuss in more detail.
Please do not tell me to contact support regarding this matter as it is beyond their level
dave@ebay
Hi @auctiongabble
Kat is off so Ill reply for her.
I understand your unhappy that your suggestions do not seem to have been delt with. In general, when we receive any improvement suggestions they will go through a number of different teams to review. It can be possible that one team will agree the suggestion should be implemented but it can be found that further down the line this change could have a knock on effect to another part of the site so it could be decided not to proceed.
Asking managers or members of other teams to come to the weekly chat is again not something we are in a position to do. It is the job of the community team to gather all the insights and suggestions from across the boards and feed it back to the relevant people or teams. I regularly meet with different teams and also managers so I can assure you any feedback shared on the community is going back to the relevant people.
In regard to the teammate you spoke to from the authentication team not taking notes when you spoke to them. They will usually fill out the summary after the consultation. From my own experience, in when I did 1 to 1s at similar events some of sellers I spoke to felt I wasn't listening to them and concentrating too much on my laptop. To avoid this, I would do the same as the person you spoke to and give my full attention and fill out the notes after the consultation.
I hope this help.
Thanks,
Dave
auctiongabble
·11 months agoHi Dave
I messaged you last week and tagged you in a post and received no reply, please can this be answered?
Hi @dave@ebay @kat@ebay
Dave, Having read your post about tariffs and to ensure we are opted in to global shipping as they will handle all custom documents, are there still restrictions in place for jewellery / precious metals with global shipping as there was before?
Your post and all associated links are written in the way that all will be handled by global shipping now however on global shipping section the long list of prohibited items still remains.
Thanks
dave@ebay
Hi @auctiongabble
The post you're referring to is just a copy of an announcement post I copied into the different forums to boost its visibility and make sure that it is not missed by anyone. Unfortunately, I dont have any control on how it is written.
If GSP is available in a category the Shipping team will have reviewed it and made sure that its OK to send with their carriers. That said, when you are sending an item make sure to fill out the documentation with as much information as possible to minimise any possible issues.
Thanks,
Dave
therealimacardie
·11 months agoHi
I have not sold 30 items ever nor sold for £1740 ever so why do I have to give NI number
dave@ebay
Hi @therealimacardie,
eBay are legally required to pass certain information to HMRC. I cant see what your sales are but we are requesting the information its usually because you have reached on of the thresholds.
If you are sure this shouldn't apply to you, you can reach out to out Customer Support team and they will review any accounts you have and advise you on the next best action.
Thanks,
Dave
reynardnoirrailwayana2015
·11 months agoHello,
As someone who sells frequently to the USA the tariffs situation is causing some issues. It would be good to get some real clarity from eBay on this.
It seems that the tariffs have to be paid up front by the sender, so as a seller we would need to collect this charge from the buyer so we can pay it at the time of sending. This is fine, but right now there does not seem to be a mechanism to do that - other than possibly using GSP, which is not ideal.
Additionally eBay rules state that:
"Buyers are responsible for paying import charges. If you offer international postage, you can't include these costs in the item's purchase and postage price. Make sure to let international buyers know about this in your listings."
So these two things seem at odds with one another.
Some additional questions -
Is GSP actually working in terms of collecting the tariffs? US buyers do not seem to think so.
As a temporary work around is it acceptable in the eyes of eBay to use increased postage costs to cover any tariffs until a proper system is in place?
(the rules seem to specifically prohibit this but if we get permission on this chat - then I plan to implement this today)
Will eBay eventually have a system in place for collecting tariffs for those not using GSP - if so what is the timescale?
Will the tariffs impact final value fees?
Finally what happens if the orange chap decides to change his mind on tariffs, increasing them or removing them when an item is already in transit?
marco@ebay
Hi , thanks for your questions.
This is definitely a confusing one, and I can understand why sellers and even buyers are confused around this particular topic. However, you need to understand that this is not something we introduced, or implemented. This is something that we have to be in compliance with, and all the latest information can be found here, and that's as much as we can share for the moment.
As you may know, the final value fee is calculated as a variable percentage of the total amount of the sale (which includes the item price, postage, and any applicable taxes), plus a fixed charge of 30p per order.
Regarding your listings, we normally do not advise what to do with your listings, as that would be a personal decision for your business.
If the situation around tariffs changes, we would make announcements accordingly.
Thank you,
Marco
wellingnorth
·11 months agoSorry, another question about Simple Delivery, I wanted to ask about the following message that appears in 'my messages':
"Your buyer has reached out about their order. Since you used Simple Delivery, we'll work with your buyer directly on any delivery related questions."
I am fairly sure that this text appears against any communication with a buyer after a Simple Delivery order has been placed, even if it is the seller who has messaged the buyer, and so where it says "Your buyer has reached out about their order" they actually probably have not.
Regarding the second part of the message "Since you used Simple Delivery, we'll work with your buyer directly on any delivery related questions." are ebay actually ever replying to buyers or not relaying their messages to sellers? If not then what does the message mean?
There's a thread here where you can see the confusion that is resulting
https://community.ebay.co.uk/t5/Seller-Central/Message-confusion/m-p/7920352#M754180
It would be great to get some clarity from the technical team who have implemented this on what exactly this message means and whether we can safely ignore it?
marco@ebay
Hi , thanks for your question.
Yes, this has been raised here, and I asked for an example, but I didn't receive any. Also, I've seen a couple of threads on this, so I reported this. However, if you have an example where this is happening, but you think it should, please let me know the item number, and I'll take a look, so this one can be taken for further review. If it is working as designed, it can be sent as feedback as well, to see if it can be changed to improve the experience.
Thank you,
Marco
guymafo
·11 months ago@marco@ebay
Here’s an example, popped up after I messaged the buyer to say I had despatched it.
GM
marco@ebay
Thanks @guymafo, if you send me the item number in a DM as well, I'll be happy to report it.
Thank you,
Marco
mygaras
·11 months agoHi @marco@ebay
At the risk of having my post deleted for violating the Community Chat, I can concur with @wellingnorth that this is happening on every message I send to a buyer when using Simple Delivery. And as I message every buyer to thank them for the purchase, it is appearing on every chat, regardless of who messages whom first, after the sale.
Just as an example, here are some item numbers for you to pass on to the team:
326687341558
326687437780
326711562483
Thanks 😊
marco@ebay
Hi @mygaras, thanks for your input on this.
I will note this to report now, thanks for sharing!👍
Thanks,
Marco
tinksemporium
·11 months agoHello Dave and Marco,
As a seller I sell and ship via GSP to the USA. Do we increase out prices to reflect the new tariffs and thus pre-paying it for ease and will eBay be publishing a list of product of orgin tariff rates?
Any help would be greatly appreciated.
dave@ebay
Hi @tinksemporium,
Unfortunately, this isn't something I can advise you on as it's not something I deal with. The Customer Support teams might be able to advise you better on it.
As the tariffs are not something eBay introduced, we can only pass the information on as we receive it. I will share the most up to date information as I have it on the announcements board. I'll also copy it into any relevant boards to make sure the posts have as much visibility as possible.
We have a team who are dealing directly with the tariffs with this so I'll pass this over to them and ask if it's something they can provide. If they can I'll share it on here.
Thanks,
Dave
pegr-834437
·11 months agoI know you can only ask 1 question at a time so this weeks question and a new post would be can we please have a sticky thread on this forum for all of the issues that have been highlighted and awaiting a response, also to whom in the relevant department this has been passed to.
I ask this as in the below conversation Marco said he has passed info on and they themselves have seen there is an issue and he will report back as soon as it is resolved. This was nearly 3 months ago and it seems that the issue either hasnt been resolved or Marco has forgotten to report back, neither of these are really acceptable as either eBay dont care a major bug has been on the system for nearly 3 months or marco has just not got back to eBays customers, which I'm sure you can all agree if we did that to our customers eBay would eb giving us strikes, black marks and threatening the account.
The reason I ask as to who you pass this info onto is also important as many of us have spoken to managers within departments who really should have been passed info and they either play dumb and pretend not to have any idea of issues or they really dont have any idea, this was brought to attention when a member went to a large jewellery expo and was told by an eBay rep they didnt know of any drop in sales or issues on the site. So either the team you are passing info back to is not spreading the info or the team are not the correct one. I know you are in a difficult position but if there was a sticky thread when eBay customers (who pay thousands of pounds) go to events like the roadshow and open events we can go directly to the people you have spoken to and give first hand evidence of the issues, request updates and provide more help as clearly if an issue has been going on for nearly 3 months since it was passed back there is a big problem.
Sorry for the long question and I hope it can be answered, we just like you only want the best for the site but the failure to work with us is clearly making the site fail more, I think I can speak for many on here in that we are more than happy to provide evidence and information on issues but if its just passed to an unfaced member who does nothing its not really helping anyone.
marco@ebay
Hi , thanks for your post.
Yes, this has been asked before, but unfortunately, for different reasons we wouldn't be able to do this from our end.
Regarding the thread you're referring to, I'm afraid I haven't had any more relevant updates, which is why I haven't gone back to the thread in question.
Also, I can guarantee you that we are always passing on your feedback, no matter what the topic is or how negative or positive the feedback might be, we always pass it on. However, we wouldn't be able to let you know who receives all our feedback as that is internal information.
Thank you,
Marco
pegr-834437
·11 months agoHi Marco,
Can you please tell me why you could not have a sticky with the issues that are open, saying there are different reasons is just a cop out can you please tell us (your customers) the reasons.
Do you think its good customer service to allow the thread to be ignored for 3 months? Surely you should be checking in every few weeks saying sorry guys no updates but I have chased the team about this, your silence can only be taken as you have either forgot about it or do not care enough to pop into a thread and post a 2 minute response, sorry but that is very poor service from eBay and yourself.
I understand its internal information, it would have to be internal as the issues are within eBay to pass them externally would be to another business, all I'm asking is for the department and team ember in charge so when we (eBays customers) speak to them they can not either play dumb or be blindsided by it. again this just solidifies that you have passed on the info, as currently a 3 month silence really speaks volumes.
We do not want phone numbers or email addresses just a simple name or title and then at events we can speak to that person and actually help eBay as its clear they are struggling if an issue has been active for over 3 months, and if im being honest its been over a year as we were told the EDD is working as planned for months.
marco@ebay
Thanks for your reply, @pegr-834437.
Internal information can't be shared, unfortunately.
Regarding the thread you're mentioning, I haven't had any information on it, once I get further information, I'll be happy to update you.
Thanks,
Marco
wellingnorth
·11 months agoLast week there was an issue raised on a thread started by user porte2425 whereby a seller's full postcode is revealed on the "Contact seller" page if 'Click & Collect' is enabled.
In the course of the thread it also became apparent that a seller's full postcode is also revealed if they have normal in person collection enabled for an item (again on the contact seller page)
In both cases is this intentional or a bug?
Note that in both cases on the contact seller page you see the location as *city*,"null",*postcode* which suggests at least something may be going wrong. Another thing to note is when you set the item location on the listing page it does say 'Postcode not visible on listing' (even on a collection only item)
This is the full thread with screenshots.
https://community.ebay.co.uk/t5/Technical-Issues/Simple-Delivery-with-Click-amp-Collect-is-revealing-private/m-p/7920637
marco@ebay
Hi @wellingnorth, thanks for your post.
I will look into the thread in question after the chat, and take it from there. Thanks for flagging that with us.
Thank you,
Marco
pegr-834437
·11 months agoHi,
Hope you are all well.
In last weeks chat which I shall post a link for below I replied to a answer that @dave@ebay made, my comment was post 26 but for some reason it seems to have been missed by dave and the team as they have replied to others after I had submitted the question.
https://community.ebay.co.uk/t5/Chat-with-the-eBay-Community/Weekly-Chat-with-the-eBay-Community-Team-27-08-25-2pm/td-p/7917850/page/2
I will also copy the question(s), sorry if I broke a rule but just wondering why it wasn't answered, if there is a reason and if I can please get an answer to the question.
Thanks
Hi Dave,
Are you saying the policy team (a human) checks each report or are some done by AI?
I know you cant really say much but as eBay is not a court of law they do not need to be 100% sure an account is a business, why are eBay siding with a possible account breaking the law over making sure every customer on eBay has the correct rights when buying on the site?
The reporting system is not fit for purpose, I know you say we need to use 'Other' as an option but thats really not acceptable, if I buy from private accounts who are most likely businesses I'm paying for bpf which is pretty fraudulent as I get zero additional protection than if they were correctly registered.
dave@ebay
Hi @pegr-834437
Apologies, I must have missed that last week.
It can be either, it depends on the type of report and how it is routed. I don't have the details of how these are routed though, that is handled by Customer Support.
I understand you are unhappy with how the system is set up but at the moment the other option is the best way to report the issue. We have asked that there be an option specifically for but as Im sure you can appreciate, with a site this big even a small change can be a massive task to implement. We have spoken to members of the policy team about this and they are aware of the sentiment around it but as it stands, I have no way of saying if or when this could be changed.
Thanks,
Dave
pegr-834437
·11 months agoThanks for the reply.
The issue with this is the 'other' option was highlighted as such a pointless and ineffective option in the old system, a system that everyone at eBay trumpeted saying how great ti was but the new system will be so much better but all you's (as in eBay) have done is changed the design but not the option. If eBay really took the issue seriously it could have been a change in either of the new update which seems to have been out for months now or any time since that date. The failure to either add business trading on a private account in the update or any point since then shows just how little you (eBay) care.
Also can you please answer the part on why eBay would rather stand with an account breaking the law then standing with customers and users getting their full consumer rights, this I'm sure you will understand is a very strange approach for a private business to take when they do not need to be 100% sure of anything apart from upholding UK law.
dave@ebay
Hi @pegr-834437
I cant comment on individual reports or accounts that are trading onsite but eBay in no way allow users to break the law. We also have safeguards in place to assure buyers are protected and getting their full consumer rights.
Thanks,
Dave
custom-giftsuk
·11 months agoHi, can you tell me if there is an issue between Royal Mail & eBay please, specifically tracking delivery?
In the last 2-3 weeks, we’ve had zero items marked as delivered despite having Click & Drop which automatically uploads the tracking number to eBay.
I’ve spoken to eBay CS in regards this who state that there is no known issues and to just keep on as normal.
So far we’ve had buyers complaining the status on eBay doesn’t show the item even as dispatched, despite a RM tracking showing, we’ve had buyers opening cases against us when tracking shows the item as delivered (which is still showing as undispatched on eBay) and some of those buyers have actually escalated the cases to eBay and because the automatic system finds in their favour we’ve had to phone up eBay CS and have them reverse the case after they check on the RM website, which apparently eBay doesn’t do now. There are even a few outstanding cases where the item has been dispatched, delivered, photos taken of the delivery, the buyer opens a case as they see their item is undispatched knowing they have their item, and then admitting that they have their item, yet we cant close the case because eBay’s automatic system would find in their favour because tracking shows the item as undispatched!
So is there a problem between Royal Mail & eBay?
dave@ebay
Hi @custom-giftsuk
I checked our open tech issues and we don't have anything open. Send me an item number for one of the cases and I'll ask one of the shipping guys to have a look at it.
Thanks,
Dave
custom-giftsuk
·11 months agoThanks Dave for the reply. I have sent a PM to you explaining the situation as well as a screenshot of one particular case but we've not had automatic feedback for any item delivered in the last several days.
dave@ebay
Hi @custom-giftsuk
Perfect, I'll have a look at it after this chat.
Thanks,
Dave
jjambadger27
·11 months agoWhat's the present situation with UK sellers shipping to the US via the Global Shipping Programme in terms of tariff collection? I presume buyers are being charged for the relevant fees? It would be good to know exactly how this is being handled before I open up sales to America again via the GSP.
marco@ebay
Hi , thanks for your question.
Buyers remain responsible for duties and fees, if buyers fail to pay tariffs, associated fees, or provide the required information to carriers, they generally will not receive their item. However, eBay Money Back Guarantee does not apply when the buyer refuses to pay required import charges.
For further information, you can click here to see more about shipping to the US and tariffs.
Thank you,
Marco
jjambadger27
·11 months agoSeeing that the buyer pays the tariff costs in advance of the item being shipped via the GSP hub, this then means that if they refuse to pay, the transaction is cancelled and the seller isn't out of pocket then?
There's also been conjecture over whether tariffs need to be paid for CDs & vinyl, seeing as certain items such as books, CDs, vinyl, DVDs, BluRays, cassettes, posters and photographs are classified as “informational materials” under 50 U.S.C. § 1702(b) - is this being adhered to by eBay/Pitney Bowes?
marco@ebay
Thanks for your reply, @jjambadger27.
The first question is in the announcement I shared with you above.
Regarding your second question, I am not sure about every single item impacted by this. If you are not sure about it either, I recommend checking the full legislation from a government site, just to be safe.
Thank you,
Marco