Wrong item sent which was part of a full order | Buying

donwilliams0952 · 2025-12-14T11:20:51.629000Z

Good morning. I purchased 9 ink cartridges from a seller. They arrived late. When I tried the Cyan colour cartridge it would not fit. The code on top of cartridge was for a different printer. The 2 other colours( 6) cartridges all had correct code number and will fit my printer. I sent message to seller three times. No reply. I reported to eBay who said nothing wrong with listing, although I gave a lengthy detailed description that part of the order was wrong. They refuse point blank to do anything. It is not a refund I want. I want the correct cartridge. I am at the point of raising complaint with PayPal and with my bank. I won't get a refund but the seller will have my payment frozen until decision made. Annoyed that seller will not reply to messages. And I actually gave a positive feedback. How can I change the feedback?

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Wrong item sent which was part of a full order | Buying | eBay UK