URGENT: Seller Fraud & Connection Reset Error - Return ID 5314637300 | Buying

poco_bw · 2026-03-19T22:01:29.382000Z

I am locked out of ebay.com by a PR_CONNECT_RESET_ERROR.Transaction Details:Item Number: 197385907807 (Xiaomi 13 Ultra)Return ID: 5314637300The Fraud:The seller in China has failed to provide a prepaid label after 6 days. Instead, they just provided an address, despite the listing stating "Seller pays for return – 30 days." They are now demanding the following:Customs Fraud: They told me to lie and declare a $30 value for a $500 phone.Safety Violation: They told me to remove the battery, which is dangerous and violates shipping policy.Off-Platform: They are asking for PayPal payments outside of eBay.I am stuck and the AI chat bot is looping/ghosting. The button "Ask eBay to step in" is missing. My only option is to contact the seller. I sent 3 emails to support; the system said "successfully sent," but no confirmation arrived in my email, so it is as if nothing happened. I contacted the seller several times, but he refuses to follow rules and is constantly asking me to break eBay policies.Please have a Community Staff member manually escalate this case for a refund and refresh my global authentication token.

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URGENT: Seller Fraud & Connection Reset Error - Return ID 5314637300 | Buying | eBay UK