Unable to pay custom fees on Australia package | Buying

ja_44833 · 2026-04-11T16:46:56.769000Z

Hey hope someone can help, this is a situation I've never encountered before... Parcel from Australia is currently in local delivery office awaiting payment of customs charges from border force UK. When visiting the royal mail tracking site it comes up pending! customs to be paid but there's a red banner underneath with a warning triangle saying 'there aren't any charges available for this parcel. This may be because it hasn't been assessed by customs yet. If charges are to be applied well contact you via post'. Everytime I've had charges to pay the 'fee to pay' note comes the next day, there's been nothing today. The tracking just says being held in delivery office awaiting payment of customs charges. But there's the warning triangle message saying : charges aren't available for parcel! ??? 😩 Is there a delay or something? It's confusing tbh... Looking around online, many seem to have had this issue but there's never any meaningful update by OP on how the situation was resolved. Calling royal mail just results in them saying wait it out. Do I visit my local DO & present ID to pay the charges? Will they have a record of how much I'll need to pay as without the 'fee to pay' card I've no idea what amount they'll want 🤔 And without the amount known I can't pay online either. I'm anxious to get the item as my seller uploaded the wrong tracking to Ebay (their other buyer in Bulgaria's tracking number appears on my Ebay tracking for this item) & even though they were honest & gave the correct tracking info that I've been following... it's irking me a little. I've messaged them & not really helpful.

Discussions

Unable to pay custom fees on Australia package | Buying | eBay UK