Unable to access Buyer's messages
Summary: ekjf-69 is experiencing difficulty accessing messages from a seller on eBay, as they purchased as a guest and cannot view these messages in their account. Despite trying to resolve the issue through automated assistance, they have been unable to reach a live agent for support. kat@ebay advises using the "contact us" option on the eBay page to navigate through the correct options, which should eventually provide a callback request option.
Hello, I have previously spoken to an Agent via telephone and I was told that because I bought as a Guest I won't be able to read my buyer's messages, I have since received another email from my Seller and , once again, I cannot open the message.
I have checked my 'Messages' on eBay and I can only see the ones from eBay not my seller.
I have been in touch with the automated agent (yet again) and cannot make it understand the ongoing problem. I've asked to speak to an Agent in person but it won't give me a link to request another telephone call to sort out the problem. Is there a telephone number that i can ring, please?
Thank you
ekjf-69
OP3 weeks agoKat@eba
Thanks very much for your reply. I have already tried to get in touch with a live Agent but Ai refused to let me access any one. I'll try your Link now. Thanks
kat@ebay
Hi @ekjf-69 ,
Thank you for your post.
There isn't a direct callback link. The link here should have a " contact us" option at the end of the page. You need to select the correct options > buying and then what the situation is for example if the item hasn't arrived. Then it should give an option to chat with automated assistant on the left. On the chat you can request to speak with an agent and that should give you the callback option.
Thank you,
Kat