Trying to open an issue with a seller | Buying

keepitcalm · 2026-04-30T18:14:34.340000Z

I bought an item and paid £4 extra for 1st class (24 hour) delivery but it was sent by the seller 48 hour delivery. I contacted the seller twice and asked seller to refund the £4 (the normal postage was free) but he keeps saying he sent it 48 hours and it arrived in 48 hours so what's the problem! The ebay help refers says Find the item and select See request details or See return details.Select Open a case or Ask eBay to step in and helpbut I don't see "Open a case or Ask eBay " options. AI Assistant keeps asking me to select the purchase item and then only gives me "Report an item hasn't arrived" but it has and I've used the item and want to keep it.

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Trying to open an issue with a seller | Buying | eBay UK