Thoughts please? | Buying

butlin2006 · 2026-07-03T21:21:54.515071Z

I am extremely disappointed with eBay’s Resolution Centre. It feels like customer support is more focused on closing cases than actually resolving them fairly. Despite providing clear evidence for a disputed return fee with a seller and Ebay resolution centre confirming I would receive a full refund on 22nd June they have now said I have to pay the return fee even though the item was not as described and does not fit, leaving me out of pocket and frustrated. I was told on 22nd June via web chat - “If anything goes wrong be assured you're fully covered by eBay Money Back Guarantee and we will help you get this resolved”. - UTTER LIE! The process was slow, communication was poor, and it was difficult to speak to anyone who could genuinely help. I expected better buyer protection from such a large marketplace. The Resolution Centre should be more honest, review evidence more carefully, and provide better support when disputes arise. Based on my experience, I have little confidence in relying on it if problems occur in the future.

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