Hi All I was wondering if anyone out there can provide some guidance on what I think is going to become a painful experience with ebay. I recently bought a laptop off ebay. It arrived damaged so I opened a return case and accepted a partial refund from the seller to cover the reduction in value due to the damage. However in the meantime whilst I was setting up the laptop I discovered that it was still enrolled in a UK company’s management environment (Microsoft Intune – basically...

@whereswally2009 wrote: Thanks tressygirl that's really helpful. I tried today around 11.30am (I work nights) and got through to someone in the Caribbean. Another 44 minute call, but the representative was polite, knowledgeable, helpful and clear and it felt at least like we made some progress. I have sent the Crime Reference Number and emails from the legal owner of the laptop (a Charity in London) to customer service. They have opened a case and will get back to me in 5 working...

Stolen Laptop and Ebay Buyer Protection | Buying

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Stolen Laptop and Ebay Buyer Protection | Buying | eBay UK