Seller sold undisclosed US Import (S908U) - Device failed within 6 months - System blocking return | Buying

marcellbiunn-0 · 2026-06-22T10:35:08.309986Z

Hi everyone and eBay Team, I need urgent manual help from an eBay representative as the automated system is blocking me from getting support.Item: Open Box Samsung Galaxy S22 Ultra (Order: 10-14105-05971 / Item ID: 286707974648)Delivery Date: 26th January 2026.The Issue: The rear camera has completely suffered a hardware failure ('Camera failed').The Fraud: Samsung Support officially confirmed this is a US-market model (S908U) imported from Hong Kong. This was completely undisclosed in the listing. Samsung UK/Europe has officially refused to repair it.The Law: Under the UK Consumer Rights Act 2015, I am within my 6-month statutory rights to claim a full refund for a faulty item.The seller is completely ignoring my formal messages. The standard eBay return window is closed, and the automated chat bot keeps looping without connecting me to a live agent. Could an eBay Community Moderator please look into my account and manually open an 'Item Not As Described' case? Thank you.

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Seller sold undisclosed US Import (S908U) - Device failed within 6 months - System blocking return | Buying | eBay UK