Good eveningI recently opened a case for "Item not received" as it had been a while since it was posted by the seller, then today I received a card from Royal Mail letting me know they are holding the item until I pay £3.50 as insufficient postage was paid. So, I contacted the seller and they have asked me to close the case and then they will partially refund me the £3.50.I've not been in this situation before, so I just wanted to check if this would be the normal thing for a seller to req...

Don't close the case - you won't be able to open another 'item not received' case. When items are sent with insufficient postage, they can typically take a week or more longer than expected to be delivered. The seller can send you a partial refund then you can pay the RM 'fine' and collect your item. The alternative is not to collect it and get a full refund - it is up to you. Don't close the case through, until you have the money from the seller and the item in your hands!

Seller requesting I close a case so they can partially refund | Buying

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Seller requesting I close a case so they can partially refund | Buying | eBay UK