Seller ignored my shipping method choice; I paid extra for nothing | Buying

soulhunter123777 · 2026-07-02T13:33:17.360602Z

I purchased from a seller offering two shipping options:Free 3-5 day shipping via EvriAn extra £2 for "Other 24-hour courier"I opted to pay the extra, mostly to avoid using Evri. They have lost literally dozens of my packages over the years. I actively refuse to buy from retailers who deliver using Evri.In the order notes I also stated "Please do not ship using Evri."Anyway, despite paying the £2 extra, the seller dispatched my order with Evri anyway. After 5 days, I still haven't received my item. (#justEvriThings)I'm extremely annoyed at the seller for ignoring my shipping choice, taking the £2 extra for nothing, and ignoring my order notes. I've asked for a refund but so far have not received one.Should sellers be required to strictly honor the shipping options that customers select and pay for? How should discrepancies in shipping choices be addressed? Have others had similar experiences, and how did you handle it?

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Seller ignored my shipping method choice; I paid extra for nothing | Buying | eBay UK