Seller Delayed Until Guarantee had expired and did not sent the item
Summary: mymwg01 is frustrated after unsuccessfully trying to contact eBay regarding a seller who has not sent a purchased item since April 2026. The seller provided excuses but remains active on the platform, and the guarantee period has expired. papso22 notes that eBay does not offer assistance after the 30-day money-back guarantee period.
I have tried to contact eBay directly without success. I purchased an item last April 2026. The seller delayed with tales of moving house and promising to send the next day but never sent the item. Now that the guarantee has expired I still do not have the item and the seller has my money and is still actively trading. It is very frustrating that I cannot easily report this person, I see from eBay website that he is still trading. I tried reporting the messages sent but have had no response from eBay.
sml192
·2 weeks agoThere is nothing that you can do through eBay now other than leave aporopriste feedback. You can report the Seller but that is unlikely to achieve anything and won't get you your money back.
In order to obtain a refund you will now need to contact your payment provider. You have 120 days from date of purchase to file a Chargeback with your Card Issuer or 180 days to open a payment dispute with PayPal.
papso22
·2 weeks agoEbay won't do anything after the 30 day money back guarantee period has expired.