Return to China, ebay label not wanted by seller. | Buying

orbsorbed · 2026-05-13T08:11:39.246000Z

hello I bought an expensive item, it did not work on my machine. (the seller and I, are unsure if it is a fault or incompatibility) I put "defective" in return request as it was the closest thing. I have uploaded photos, and a message in the return console. Seller agreed to the return in messages but not the console, as of yet, and would like me to use my own label. They agree to pay for the label. The seller wants me to buy a cheaper standard label and they will pay for it. They say they cant pay for label from china and message me the label. The seller has not replied to my return console, to confirm the issue and photos or an agreement. on in messages. I imagine they want to avoid an expensive return label from ebay that has insurance, as that can be costly. I already offered 10% ( so I request a partial of 90%) to help them out, and keep things less stressful for us both. I think they should confirm the return and photos and info officially in the console and then if they want a cheaper label they should link me in the return window as to where I need to buy this from. and maybe, if it is insured, I could help out? but I would rather pay an extra £5 for an EBAY official return label, as the item is expensive and needs insurance. maybe if they agree to a return, close the return so to start the refund and tell me which service to use. I could do this for them? I, personally, just hope the seller does not lose out (that my 10% support is adequate) . I need the item sent back to China securely, and the refund started ASAP so I know I am o.k, so there is no stress. Thank you for any help.

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Return to China, ebay label not wanted by seller. | Buying | eBay UK